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Manhattan Active Customer Engagement vs. Ring4

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    Ring4

    Score10 out of 10
    Small Businesses (1-50 employees)
    Ring4 headquartered in San Francisco offers a VoIP app that allows business owners and others to add a second (or third) phone line to their mobile phone.

    $9.99

    per month

    Pricing
    Manhattan Active Customer EngagementRing4
    Editions & Modules
    No answers on this topic
    Call Recording (add-on, business line only)
    $.05
    per recording
    Transcripts (add-on, business line only)
    $.05
    per transcribed minute
    Personal Line
    $9.99
    per line
    Business Line
    $9.99
    per line
    International Calling (available on personal + business lines)
    country dependent pricing
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementRing4
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$9.99 per phone line, per month
    Additional Details——
    More Pricing Information
    Features
    Manhattan Active Customer EngagementRing4
    Cloud PBX
    Comparison of Cloud PBX features of Manhattan Active Customer Engagement and Ring4
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Ring4
    10.0
    1 Ratings
    23% above category average
    Directory of employee names00 Ratings10.01 Ratings
    Call Management
    Comparison of Call Management features of Manhattan Active Customer Engagement and Ring4
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Ring4
    10.0
    2 Ratings
    20% above category average
    Call recording00 Ratings10.01 Ratings
    Message alerts00 Ratings10.02 Ratings
    Mobile apps
    Comparison of Mobile apps features of Manhattan Active Customer Engagement and Ring4
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Ring4
    10.0
    2 Ratings
    24% above category average
    Mobile app for iOS00 Ratings10.02 Ratings
    Mobile app for Android00 Ratings10.01 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Manhattan Active Customer Engagement and Ring4
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Ring4
    10.0
    2 Ratings
    23% above category average
    Instant messaging00 Ratings10.02 Ratings
    Best Alternatives
    Manhattan Active Customer EngagementRing4
    Small Businesses
    Simplify360
    Score7.8 out of 10
    CallFire
    Score9.7 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    Fuze
    Score8.2 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementRing4
    Likelihood to Recommend
    8.0
    (1 ratings)
    10.0
    (2 ratings)
    Usability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    Manhattan Active Customer EngagementRing4
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    Ring4
    Good for creating a new business or branching a business abroad.
    Read full review
    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Ring4
    • Manage Team Lines
    • Transcribe calls
    • International Calling
    • Call Recording
    • Free video conferencing
    Read full review
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Ring4
    • I've sometimes seen text messages being sent in double.
    Read full review
    Usability
    Manhattan Associates
    No answers on this topic
    Ring4
    It's super easy and simple to use, and very straightforward.
    Read full review
    Support Rating
    Manhattan Associates
    No answers on this topic
    Ring4
    I had a question, and had my answer that same day.
    Read full review
    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Ring4
    Ring4 had everything we need in a business phone line in a more simple format and less expensive.
    Read full review
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    Ring4
    • Less expensive business phone
    • Can answer on the go
    • Less to manage, more simple
    Read full review
    ScreenShots

    Ring4 Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotScreenshot of The Ring4 admin console, allows business to manage their phone lines as simply as emails. Ring4 Business lets admins create and assign a new phone line to an employee in seconds.