TrustRadius: an HG Insights company

Manhattan Active Customer Engagement vs. SmartStream Transaction Lifecycle Management

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    SmartStream Transaction Lifecycle Management

    Score9 out of 10
    N/AUK company SmartStream offers a process automation option.N/A
    Pricing
    Manhattan Active Customer EngagementSmartStream Transaction Lifecycle Management
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementSmartStream Transaction Lifecycle Management
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Manhattan Active Customer EngagementSmartStream Transaction Lifecycle Management
    Small Businesses
    Simplify360
    Score7.8 out of 10
    Bizagi
    Score8.3 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    IBM Cloud Pak for Business Automation
    Score9 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    IBM Cloud Pak for Business Automation
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementSmartStream Transaction Lifecycle Management
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.0
    (1 ratings)
    User Testimonials
    Manhattan Active Customer EngagementSmartStream Transaction Lifecycle Management
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    SmartStream Technologies
    TLM will be well suited for an organization's recon requirements. If the organization is able to afford the software, it will be worth investing the amount. The support for heterogeneous file formats is one of the key features. It can accept swift and flat files. The config screens for ingesting the data are very user-friendly. Overall the time taken for setting up a new recon is very less. TLM can be improved if they bring in some AI/ML algorithms for improved match rates.
    Incentivized
    Read full review
    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    SmartStream Technologies
    • Matching Rules are easy to implement
    • Dashboards are user friendly and customizable
    • Supports multiple file formats for easy data ingestion
    Incentivized
    Read full review
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    SmartStream Technologies
    • Data Archival
    • AI and Machine Learning for better match rate
    • Better reporting capabilities
    Incentivized
    Read full review
    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    SmartStream Technologies
    Excel was used as a traditional recon tool using macros for matching. There is no room to scale up the recons using excel. The recons are cumbersome and take a lot of time to complete. There are more chances of manual errors. No UI to create a good user experience. Overall all negatives compared to TLM
    Incentivized
    Read full review
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    SmartStream Technologies
    • Recons completed within SLA's
    • Improved match rates
    • User friendly dashboards
    Incentivized
    Read full review
    ScreenShots