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Manhattan Active Customer Engagement vs. Solver

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    Solver

    Score8 out of 10
    N/ASolver is a cloud-based extended financial planning and analysis solution (xFP&A) that increases access to actionable insights beyond the finance department to accelerate intelligent decisions.N/A
    Pricing
    Manhattan Active Customer EngagementSolver
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementSolver
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Solver has not provided pricing information for this product or service. This is common practice for software sellers and service providers. Contact Solver to obtain current pricing.
    More Pricing Information
    Best Alternatives
    Manhattan Active Customer EngagementSolver
    Small Businesses
    Simplify360
    Score7.8 out of 10
    No answers on this topic
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    No answers on this topic
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementSolver
    Likelihood to Recommend
    8.0
    (1 ratings)
    10.0
    (2 ratings)
    Data Sharing and Collaboration
    -
    (0 ratings)
    6.0
    (1 ratings)
    Data Sources
    -
    (0 ratings)
    6.0
    (1 ratings)
    User Testimonials
    Manhattan Active Customer EngagementSolver
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    Solver
    We have multiple departments where they use different sources and application to reports. Solver provided us with this solution in forms of Web portal reporting, which can be accessed across the Whole company, which reduces the number of reports significantly and uniformity. One reporting application through a single source. Our budgeting process is unique last year we had many account executives shuffled, which made very complex for us to reassign accounts and budget for their sales. with complex Budgeting templates, it was not easy anyway. We had to rework our template through 4 revisions
    Incentivized
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    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
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    Solver
    • Ability to combine different information into one report.
    • Report building is similar to excel, which makes for easier use.
    • Current information is always pulled.
    Incentivized
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    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
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    Solver
    • Real-time data for reporting is not available when you get it from the warehouse.
    • Not compatible with Google Chrome.
    • Lack of version and source control for reports on the Web portal.
    Incentivized
    Read full review
    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
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    Solver
    Since more employees other than accounting employees will be using BI360, it is more user friendly than other report builders.
    Incentivized
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    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
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    Solver
    • BI360 has made getting information to management much easier.
    • BI360 makes compiling information to make reports much easier.
    • Since BI360 is capable of so many reports, our company uses it for more than financial purposes.
    Incentivized
    Read full review
    ScreenShots

    Solver Screenshots

    Screenshot of ConsolidationScreenshot of ReportingScreenshot of BudgetingScreenshot of DatawarehouseScreenshot of Analysis