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Manhattan Active Customer Engagement vs. Spoom

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Manhattan Active Customer Engagement

4 Reviews and Ratings

Spoom

3 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    		N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    Spoom

    Score8 out of 10
    Mid-Size Companies (51-1,000 employees)
    		Spoom (formerly Analyza) is a business intelligence solution that is provided by Spoom Software (formerly PIT Business). The vendor provides support services in Luxembourg, Belgium, France, and other parts of Europe. Spoom allows users to: Build several indicators and dashboards Build ad-hoc analysis without IT knowledge Navigate through data via drill-down and filtering Schedule reports and send results by mail or to external…N/A
    Pricing
    Manhattan Active Customer EngagementSpoom
    Editions & Modules
    No answers on this topic
    Grow
    Contact Sales
    per installation (including licences and maintenance for 3 years)
    Premium
    Contact Sales
    per installation (including licences and maintenance for 3 years)
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementSpoom
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$15,000 per installation (including licences and maintenance for 3 years)
    Additional Details—The On-Premise or SaaS solutions are the same price; we provide a dedicated machine or virtual machine for both. For 10 users, the budget is from $15,000 to $90,000 for a full Business Intelligence solution (including licenses and maintenance for 3 years). The installation and configuration cost depends on customer's data architecture, volume and number of sources. It also depends on customizations required (i.e.: exporting pixel to pixel PDF files to a SharePoint platform).
    More Pricing Information
    Features
    Manhattan Active Customer EngagementSpoom
    BI Standard Reporting
    Comparison of BI Standard Reporting features of Manhattan Active Customer Engagement and Spoom
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Spoom
    7.6
    1 Ratings
    1% above category average
    Pixel Perfect reports00 Ratings7.31 Ratings
    Customizable dashboards00 Ratings8.21 Ratings
    Report Formatting Templates00 Ratings7.31 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of Manhattan Active Customer Engagement and Spoom
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Spoom
    8.4
    1 Ratings
    8% above category average
    Drill-down analysis00 Ratings9.11 Ratings
    Formatting capabilities00 Ratings8.21 Ratings
    Integration with R or other statistical packages00 Ratings8.21 Ratings
    Report sharing and collaboration00 Ratings8.21 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of Manhattan Active Customer Engagement and Spoom
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Spoom
    8.9
    1 Ratings
    12% above category average
    Publish to Web00 Ratings8.21 Ratings
    Publish to PDF00 Ratings9.11 Ratings
    Report Versioning00 Ratings9.11 Ratings
    Report Delivery Scheduling00 Ratings9.11 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of Manhattan Active Customer Engagement and Spoom
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Spoom
    7.3
    1 Ratings
    1% below category average
    Pre-built visualization formats (heatmaps, scatter plots etc.)00 Ratings7.31 Ratings
    Predictive Analytics00 Ratings7.31 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of Manhattan Active Customer Engagement and Spoom
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Spoom
    7.7
    1 Ratings
    9% below category average
    Multi-User Support (named login)00 Ratings7.31 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)00 Ratings8.21 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Manhattan Active Customer Engagement and Spoom
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Spoom
    8.2
    1 Ratings
    11% above category average
    Responsive Design for Web Access00 Ratings9.11 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile00 Ratings7.31 Ratings
    Best Alternatives
    Manhattan Active Customer EngagementSpoom
    Small Businesses
    Simplify360
    Score7.8 out of 10
    No answers on this topic
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    IBM Planning Analytics
    Score8.5 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Oracle Fusion Cloud Enterprise Performance Management
    Score7.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementSpoom
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.2
    (1 ratings)
    Data Sharing and Collaboration
    -
    (0 ratings)
    8.2
    (1 ratings)
    Data Sources
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    Manhattan Active Customer EngagementSpoom
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Verified User
    Read full review
    Spoom Software
    It is well suited when you have several sources of data.
    Christophe Wins
    Corporate Controller
    Read full review
    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Verified User
    Read full review
    Spoom Software
    • Easy to use
    • Focus on analyzing and not on finding and loading data
    • "One version of the truth"
    Christophe Wins
    Corporate Controller
    Read full review
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Verified User
    Read full review
    Spoom Software
    • I would like to have more modules. Eg. : supply chain tool.
    Christophe Wins
    Corporate Controller
    Read full review
    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Verified User
    Read full review
    Spoom Software
    Cognos is very expensive and needs heavy IT-team to implement it.
    Christophe Wins
    Corporate Controller
    Read full review
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Verified User
    Read full review
    Spoom Software
    No answers on this topic
    ScreenShots

    Spoom Screenshots

    Screenshot of Dashboard in AnalyzaScreenshot of Table in AnalyzaScreenshot of Vertical chart in AnalyzaScreenshot of Customized table in AnalyzaScreenshot of Data raw export in AnalyzaScreenshot of Authentification in Analyza