Manhattan Active® Customer Engagement vs. TrackerRMS

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Manhattan Active® Customer Engagement
Score 8.0 out of 10
N/A
A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
TrackerRMS
Score 9.0 out of 10
N/A
TrackerRMS is a cloud based CRM and recruitment software provider designed for companies and users from startups to enterprise level customers. Some key features include: Contact & Activity Management, Sales Lead & Opportunity Management, and Standard Reports & Dashboards.N/A
Pricing
Manhattan Active® Customer EngagementTrackerRMS
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Manhattan Active® Customer EngagementTrackerRMS
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Manhattan Active® Customer EngagementTrackerRMS
Features
Manhattan Active® Customer EngagementTrackerRMS
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Manhattan Active® Customer Engagement
-
Ratings
TrackerRMS
9.0
2 Ratings
13% above category average
Applicant Tracking00 Ratings9.02 Ratings
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Manhattan Active® Customer EngagementTrackerRMS
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Dialpad Support
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User Ratings
Manhattan Active® Customer EngagementTrackerRMS
Likelihood to Recommend
8.0
(1 ratings)
9.0
(2 ratings)
Usability
-
(0 ratings)
9.0
(2 ratings)
Support Rating
-
(0 ratings)
10.0
(2 ratings)
User Testimonials
Manhattan Active® Customer EngagementTrackerRMS
Likelihood to Recommend
Manhattan Associates
The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
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TrackerRMS
Honestly there is no weakness in TrackerRMS. We have great experience in using TrackerRMS
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Pros
Manhattan Associates
  • Permanently Adaptive.
  • Seamlessly Integrated.
  • Greater Visibility.
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TrackerRMS
  • Follow through with questions
  • Resolve any issues that may arise
  • Continuing to update their system
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Cons
Manhattan Associates
  • User Interface.
  • Data Security.
  • API's
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TrackerRMS
  • Sometimes it sluggish
  • Other then this everything is great
  • We had great experience using TrackerRMS
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Usability
Manhattan Associates
No answers on this topic
TrackerRMS
I find it easy to show people now to use all aspects of this software with our business.
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Support Rating
Manhattan Associates
No answers on this topic
TrackerRMS
Great customer service
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Alternatives Considered
Manhattan Associates
Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
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TrackerRMS
Allows for more detailed information to be listed on each entry.
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Return on Investment
Manhattan Associates
  • Implementation of the whole supply chain and fulfilment.
  • Better Data Management.
  • Effective use of configurations.
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TrackerRMS
  • Cost effective
  • Very efficient
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ScreenShots