Manhattan Active Customer Engagement vs. Virima
| Product | Rating | Most Used By | Product Summary | Starting Price |
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Manhattan Active Customer Engagement | Score8 out of 10 | N/A | A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard. | N/A |
Virima | Score9.6 out of 10 | N/A | Virima is a SaaS platform from Virima Technologies in Atlanta, that aims to solve the toughest IT Operations management and reporting challenges. With Virima’s automated Infrastructure Discovery, trustworthy CMDB, and Service Mapping visualizations, the vendor says IT staff will be ready to make informed decisions with fast-tracked insights. | N/A |
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Small Businesses | Simplify360 Score7.8 out of 10 | No answers on this topic |
| Medium-sized Companies | Customer.io Score9.1 out of 10 | KACE Asset Management Appliance Score8.9 out of 10 |
| Enterprises | SAP Service Cloud Score8.5 out of 10 | KACE Systems Management Appliance Score8.9 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
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| Likelihood to Recommend | 8.0 | 9.6 |
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