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Manhattan Active Customer Engagement vs. Virima

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    Virima

    Score9.6 out of 10
    N/AVirima is a SaaS platform from Virima Technologies in Atlanta, that aims to solve the toughest IT Operations management and reporting challenges. With Virima’s automated Infrastructure Discovery, trustworthy CMDB, and Service Mapping visualizations, the vendor says IT staff will be ready to make informed decisions with fast-tracked insights.N/A
    Pricing
    Manhattan Active Customer EngagementVirima
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementVirima
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Manhattan Active Customer EngagementVirima
    IT Asset Management
    Comparison of IT Asset Management features of Manhattan Active Customer Engagement and Virima
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Virima
    9.4
    3 Ratings
    19% above category average
    Software and hardware inventory tracking00 Ratings9.63 Ratings
    License management00 Ratings9.63 Ratings
    Asset lifecycle monitoring00 Ratings9.33 Ratings
    Contract management00 Ratings9.33 Ratings
    Asset relationship management00 Ratings9.33 Ratings
    Best Alternatives
    Manhattan Active Customer EngagementVirima
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    Score7.8 out of 10
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    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    KACE Asset Management Appliance
    Score8.9 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    KACE Systems Management Appliance
    Score8.9 out of 10
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    User Ratings
    Manhattan Active Customer EngagementVirima
    Likelihood to Recommend
    8.0
    (1 ratings)
    9.6
    (3 ratings)
    User Testimonials
    Manhattan Active Customer EngagementVirima
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    Virima Technologies
    The reason why i would recommend Virima its because they offer most excellent SaaS solution which is bound to solve the most stringent IT assets and services management problems. Has a graphical representation for changes to provide better insights. Helps to monitor our network and enhance security highly. I love the support team they are very responsive and easy to reach at.
    Incentivized
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    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
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    Virima Technologies
    • Virima is outstanding in relation to information Technology asset tracking.
    • Great in in terms of company or organization contract management.
    • excellent in terms of license management.
    Incentivized
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    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
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    Virima Technologies
    • Offers a vivid service mapping feature that represents the full picture of how business services are supported and what is occurring at the application, computes, and network layer that could be impacting availability performance.
    • Application dependency mapping.
    • IT Assets Management.
    Incentivized
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    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
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    Virima Technologies
    Accessing and Managing Virima is easy. Great support team very responsive,but i would like to have more visibility into the product management space. Nevertheless its a considerable tool that does what it was deployed to do.
    Incentivized
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    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
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    Virima Technologies
    • Excellence in our company licensing management.
    • Outstanding in terms of Information Technology asset tracking.
    • Services mapping in the company.
    Incentivized
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