If you're looking for an End to End fraud solution you should definitely consider Actimize Integrated Fraud Management. Actimize providing great support during implementation process. And i believe both Operations And Analytics teams will find this system very friendly and useful
Appropriate only for US customers with domestic banking institutions who speak English fluently.
Not appropriate for any foreign vendor to get paid in less than 6 months. The data is poorly designed. The software defaults to domestic banking information such as routing number. Vendors then choose check payments overseas which take 45 days and usually never arrive. I end up submitting the same payments over and over. Customers are always angry and I have no ability to help them.
Software design especially in regards to entering foreign bank accounts
Customer service never really assists the customer
Admins are not notified when there is incomplete registration or problems with the information entered. We have to wait for the customer to contact us and by that time they are very angry and their payment is very delayed
The only language available is English. The tax forms are only available in English
Product is continuously optimized by the end user/customer and in line with banking applications as the go-to place. Also, KYC and AML work is key in this area which NICE Actimize offers. And DataIQ is a good offering with data intelligence helping to deal with the intelligence automation and AI trends.
Administrators hate the system because they cannot see any information in order to assist customers. Customers hate it because registration is lengthy and difficult and only available in English
As a fraud prevention consultant i worked both with Actimize IFM And Fico Falcon. For Card Fraud (debit/credit) Falcon has an advantage, but on the end to end fraud Actimize is a better investment.
I was not involved in this choice and the people who chose the system are not end users of this software. The end user experience was never considered when this decision was made. Admins and customers hate PaymentWorks. It is only effective at wasting your time and money and employee resources
Zero return on investment. It takes 3 people to do the work that one person used to be able to manage.
The only way that I can find out if there are problems is if the customer contacts me about non-payment.
Zero integration with our accounting software. New vendors have to be manually transferred from PaymentWorks to the accounting software. Updates to PaymentWorks have to be manually carried from one system to the other. There are no notifications when these processes have been completed
