OpenEye Web Services vs. Verint Video and Security (Verint VMS)

I have not had the experience with other CCTV solutions to be able to adequately answer this question.

Incentivized

• Application use is easy and customer friendly
• Provides state of the art products and support
• Video analytics can prevent crime instead of just detecting.
• Facial recognition is paramount in investigating fraud across multiple facilities.
• Verint always recommends solutions that are a good fit for the organization because they do their research

Incentivized

• Verint/Nextiva utilizes a integrator business model and if your integrator is poor to respond to your issues then it can be hard to get the support required on a day to day basis. It would be nice if there was a way to escalate issues above your integrator when response is poor.
• Sometimes is it is difficult to find all the programming details as they may be in more then one view and if they do not match then you can be left scratching your head as to what might have been missed.
• An easier way to drill down on technical issues.

Incentivized

Since we purchase software maintenance the cost of upgrade is greatly reduced. It would be cost prohibitive at this point to switch a worldwide operation to another CCTV platform. We have been happy with the overall performance of Nextiva as a product for many years.

Incentivized

It allows us to preform all the functions we need today and we will be gaining new functions once we upgrade.

Incentivized

The system its self rarely gives me any downtime that is not planned. Now with old encoders in the mix those do occasionally fail and are replaced at failure.

Incentivized

Nextiva uses an integrator business model so if your integrator gives you poor support there is no easy way to escalate above the integrator short of choosing a new integrator.

Incentivized

This was first rate as it allowed hands on training with multiple choice testing and certification upon successful completion.

Incentivized

Security measures with Verint are top priority which is important to financial institutions

Incentivized

• Positive ROI due to better identification and reduce in loss

Incentivized