TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Pastel

    Score9.2 out of 10
    N/APastel is a visual collaboration tool from the company of the same name in Toronto, that helps users get project approvals faster. A SaaS, it works from a browser, and users can give visual feedback directly on websites, and users can create a canvas out of any website to get a point across in seconds. It can be used to automatically create tickets and tasks into other tools.

    $29

    per month 1 user

    Visual Assistance

    N/A
    Small Businesses (1-50 employees)
    Visual Assistance is a software solution that accelerates issue resolution by allowing support agents to virtually assess equipment status and configurations, guiding clients through interactive troubleshooting steps. The personalized recommendations and collaborative problem-solving approach aims to enhance customer understanding and confidence. Beyond reducing the need for onsite visits, Visual Assistance streamlines the troubleshooting experience, and its emphasis on visual collaboration…

    $50

    per month 5 users, 100 SMS

    Pricing
    PastelVisual Assistance
    Editions & Modules
    Solo
    $29
    per month one user
    Studio
    $99
    per month starts at 5 users
    Enterprise
    $350
    per month starts at 10 users
    No answers on this topic
    Offerings
    Pricing Offerings
    PastelVisual Assistance
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    PastelVisual Assistance
    Small Businesses
    Lucid Visual Collaboration Suite
    Score9 out of 10
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    Score9 out of 10
    Medium-sized Companies
    Lucid Visual Collaboration Suite
    Score9 out of 10
    Lucid Visual Collaboration Suite
    Score9 out of 10
    Enterprises
    Miro
    Score9 out of 10
    Miro
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    PastelVisual Assistance
    Likelihood to Recommend
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    PastelVisual Assistance
    Likelihood to Recommend
    Pastel
    If you need to get quick feedback from a client on a design or website, Pastel makes this very, very easy. It's our standard workflow for feedback.
    Incentivized
    Read full review
    OptimaTech Limited
    No answers on this topic
    Usability
    Pastel
    I don't have to coach clients on how to use it at all. That alone is worth its weight in gold.
    Incentivized
    Read full review
    OptimaTech Limited
    No answers on this topic
    Alternatives Considered
    Pastel
    Bugherd was just too complicated, too error prone, too hard to understand what was still pending. Pastel's design is much cleaner and feels much lighter weight and does not require installing javascript snippets to function.
    Incentivized
    Read full review
    OptimaTech Limited
    No answers on this topic
    ScreenShots

    Visual Assistance Screenshots

    Screenshot of SMS InvitationScreenshot of User showing situation via rear cameraScreenshot of Service agent guiding customers to resolve problems using annotation and voice chat.Screenshot of Instant Messaging