PaymentWorks vs. Sift Digital Trust & Safety Suite

Appropriate only for US customers with domestic banking institutions who speak English fluently.

Not appropriate for any foreign vendor to get paid in less than 6 months. The data is poorly designed. The software defaults to domestic banking information such as routing number. Vendors then choose check payments overseas which take 45 days and usually never arrive. I end up submitting the same payments over and over. Customers are always angry and I have no ability to help them.

We haven't really taken advantages of the full spectrum of what the suite offers, but for the segment that we are using that identifies users across multiple accounts and devices, it performs phenomenally. In the future we'd like to enable auto-banning based on a risk index score that Sift Digital Trust & Safety Suite would contribute to.

Incentivized

• The data is kept secure

• Identify users across multiple accounts
• Identify users across multiple devices

Incentivized

• Software design especially in regards to entering foreign bank accounts
• Customer service never really assists the customer
• Admins are not notified when there is incomplete registration or problems with the information entered. We have to wait for the customer to contact us and by that time they are very angry and their payment is very delayed
• The only language available is English. The tax forms are only available in English

• Some transparency into how Sift Digital Trust & Safety Suite identifies common user patterns that lend to its intelligence model

Incentivized

Administrators hate the system because they cannot see any information in order to assist customers. Customers hate it because registration is lengthy and difficult and only available in English

I was not involved in this choice and the people who chose the system are not end users of this software. The end user experience was never considered when this decision was made. Admins and customers hate PaymentWorks. It is only effective at wasting your time and money and employee resources

Sift Digital Trust & Safety Suite provided the easiest integration points plus reliability compared to other vendors we evaluated. We were able to incorporate their data into a custom UI of our own to manually audit and ban users.

Incentivized

• Zero return on investment. It takes 3 people to do the work that one person used to be able to manage.
• The only way that I can find out if there are problems is if the customer contacts me about non-payment.
• Zero integration with our accounting software. New vendors have to be manually transferred from PaymentWorks to the accounting software. Updates to PaymentWorks have to be manually carried from one system to the other. There are no notifications when these processes have been completed

• It has had the positive impact of ensuring quality submissions as well as reducing payout for duplicate accounts.

Incentivized