Provana Speech Analytics vs. Tethr

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Provana Speech Analytics
Score 10.0 out of 10
N/A
Provana in Naperville offers a suite of products to creditors and collection agencies to ensure smooth business processes and regulatory compliance via automation, with advanced analytics for tracking operational success.N/A
Tethr
Score 8.9 out of 10
N/A
Tethr, from CollabIP in Austin, consumes conversational data from the network, cloud or premise using enterprise-class design to ensure security and privacy, to provide insights from customer phone calls and chats. Tethr comes standard with hundreds of pre-built insight categories based on service, sales and CX research. The solution also produces the Tethr Effort Index (TEI) a machine learning-based predictive customer effort score that helps enable users to track customer effort at a…N/A
Pricing
Provana Speech AnalyticsTethr
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Provana Speech AnalyticsTethr
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsWe offer custom pricing based on the size and requirement of a company. For more pricing info, you can contact us through our website.
More Pricing Information
Community Pulse
Provana Speech AnalyticsTethr
Top Pros
Top Cons
Best Alternatives
Provana Speech AnalyticsTethr
Small Businesses
Clari Copilot
Clari Copilot
Score 8.9 out of 10
Clari Copilot
Clari Copilot
Score 8.9 out of 10
Medium-sized Companies
Clari
Clari
Score 8.2 out of 10
Clari
Clari
Score 8.2 out of 10
Enterprises
Clari
Clari
Score 8.2 out of 10
Clari
Clari
Score 8.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Provana Speech AnalyticsTethr
Likelihood to Recommend
10.0
(1 ratings)
8.0
(1 ratings)
User Testimonials
Provana Speech AnalyticsTethr
Likelihood to Recommend
Provana
Provana is very well suited for our well-being and needs in that all of our company policies can be searched, found, and updated within minutes. It makes it easy to find what you are looking for and navigate the ever-changing landscape of SOPs. I’ve never seen anything that is easier to use and upload your files into.
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CollabIP, Inc. (Tethr)
This software is ideal for companies that need to be in permanent contact with their customers and provide them with a better online service through different channels. I also recommend the software to all sales companies, as it will help them to better train their agents and close more contracts.
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Pros
Provana
  • Organization
  • Cleanliness
  • Policy holding
  • Portability
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CollabIP, Inc. (Tethr)
  • The intelligence of the software allows the creation of algorithms, metrics, and advanced reports, to train sales agents and improve their sales performance and customer treatment.
  • Allows you to search for recordings or archives of any customer interaction in real-time, to closely monitor and draw from that experience some sales learning and improvement.
  • It has an easy control panel, where you can attend to customers, monitor performance, pull reports, and have everything under control in an easy-to-manage interface.
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Cons
Provana
  • Sometimes slow to load
  • Maybe more user guidance
  • Needs more color
  • Staff list
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CollabIP, Inc. (Tethr)
  • It would be very useful if it not only made call recordings but the transcription of the call, to have better access to the communication.
  • If it could be integrated with social networks it would be great, so we could also monitor the behavior of our customers through that medium.
  • If I had a database of contacts and customers, it would also be very useful and would facilitate my work.
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Alternatives Considered
Provana
To be honest, I have really never used anything more than Provana. Provana has been the easiest tool that I have ever used. I really enjoy using it and all of my other coworkers and employees understand and know that updating recertifying or changing the policy is as easy as locking onto the website and clicking a few buttons.
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CollabIP, Inc. (Tethr)
No answers on this topic
Return on Investment
Provana
  • Time
  • Money
  • Readiness
  • Expertise
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CollabIP, Inc. (Tethr)
  • Thanks to the fact that we have been able to have greater and better control of calls, chats, emails, and other interactions with customers, we were able to improve the performance of our agents, correct errors that were in the conversations, and make good manuals and user guides for the agent to know how to deal with customers, expanding our numbers and increasing our sales.
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ScreenShots