Rebilly vs. Subscription Genius (discontinued)

Those who wish to sell online who do not have a plug-and-play ecommerce shop and instead have a custom website/shopping experience for more flexibility/creativity can utilize Rebilly to fit their needs. They have many features which can be implemented or simply kept in mind, depending on the scope/features that the retailer wishes to use.

Incentivized

I would avoid [it] for any subscription management. Personally, we had a torrid experience with the product and company. The platform is dated and feels like an afterthought or a sideline project for Pape Ventures. They certainly don’t invest any time in developing the product and it feels like there is a real ‘Can’t do’ attitude from the management.

• Customer Support
• Flexibility
• New features

Incentivized

• Initial sales was strong.
• Their website looks the part.
• You feel like they are genuine.

• Robustness
• Churn Handling
• UI

Incentivized

• Failed to deliver on promises.
• Auto renew function never worked from the start.
• Facebook Pixel Tracking never worked.
• Support failed to return calls.
• Support failed to return emails.
• Generally ignored.
• It ended up costing us double. I had to waste time chasing them to deliver on a product that never worked.
• Feels like a side project or afterthought.
• No new development time.
• Feels like it has been mothballed.

Far more flexible and better, personalized customer support. Support for multiple payment gateways.

Incentivized

• Allows to process payment and generate revenue
• Allows for reporting and KPI surrounding revenue related items
• Allows to trigger communications and actions post-sale

Incentivized

• We actually lost money and further time
• We ended up reverting back to manual subscription management