It was better priced , had more features and ease to use. It’s suited for all size of business. Especially smaller , all digital businesses. I also evaluated a few other tools and I remember Rista being an easy choice because i wanted the order confirmation and bills to go on …
I like it i think it makes the whole buying journey really smooth for the end customers , it’s easy to use for baristas and it’s actually better than most software’s out there.
But the service is not great , for simplest if things they take too much time to rectify , i mean the live line for ordering related issues is good it’s more technical glitches and installation related issues that take more time.
I like the usability, for customers it’s easy to use even for admins it’s easy to extract reports , analyse performance. I didn’t give it 2 points because I think a lot of features can be added and the service can be improved. Also modules like inventory are too complicated for the users to do it themselves the team should take the initiative of getting it setup or have an easier way of getting started on that
It was better priced , had more features and ease to use. It’s suited for all size of business. Especially smaller , all digital businesses. I also evaluated a few other tools and I remember Rista being an easy choice because i wanted the order confirmation and bills to go on WhatsApp and not messages which not a lot of these software’s were offering .
So i save cost of one billing resource that’s let’s say 15k per month per outlet where i pay Rista double that amount for a year so my 10month resource cost is saved
Negative impact which i think is very niches people feel hesitant to share their number and i think Rista should add a feature where sharing number isn’t compulsory as not everyone’s comfortable sharing their mobile number
The entire inventory module is too complicated to setup so while i have it for the past 2 years i still haven’t configured it
