TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Rocketlane

    Score8.5 out of 10
    N/AAs per the information provided by the vendor, Rocketlane is a platform specifically designed to cater to onboarding, implementation, and professional services teams. The primary objective of this platform is to enhance collaboration with customers, optimize project delivery efficiency, and augment customer experience and accountability. Its target audience primarily includes industries such as CS (Customer Success) and Professional Services. It emphasizes its capability to expedite time-to…N/A

    Videolink

    Score9.1 out of 10
    N/AVideolink brings clarity and collaboration to team conversations through video recording, sharing and instant playback. It can be used to record a screen or camera in seconds, send a link, and add visual context to information – whether it’s customer feedback, internal updates, or product walkthroughs. Instead of chasing down details in chat logs or ambiguous tickets, Videolink lets teams share ideas that are clear, direct, and…

    $0

    per active video

    Pricing
    RocketlaneVideolink
    Editions & Modules
    No answers on this topic
    Free
    $0
    per month Up to 25 active videos and unlimited users
    Pro
    $20
    per month For 100 active videos and unlimited users
    Advanced
    Custom Plans
    Offerings
    Pricing Offerings
    RocketlaneVideolink
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Only saved videos are counted. If a video is deleted, it only counts for the month it was active — never after. Videolink has no per-seat usage fees. You’re only billed for videos your team actually keeps.
    More Pricing Information
    Community Pulse
    RocketlaneVideolink
    Considered Both Products
    Rocketlane
    No answer on this topic
    Videolink
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    7 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    7 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    7 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    6 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    7 Answers
    No answers on this topic
    Best Alternatives
    RocketlaneVideolink
    Small Businesses
    Autotask PSA
    Score7.6 out of 10
    Sendspark
    Score10 out of 10
    Medium-sized Companies
    Workday Professional Services Automation
    Score8.2 out of 10
    Snagit
    Score9.7 out of 10
    Enterprises
    Planview AdaptiveWork
    Score8.8 out of 10
    Snagit
    Score9.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    RocketlaneVideolink
    Likelihood to Recommend
    10.0
    (7 ratings)
    9.1
    (2 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (1 ratings)
    9.1
    (2 ratings)
    User Testimonials
    RocketlaneVideolink
    Likelihood to Recommend
    Rocketlane
    There is project management tracking from the start till the end (onboarding till hypercare). The bifurcation of project stages and pre-built templates is good; you can assign client tasks. Less appropriate: Raising tickets for developers because there is no escalation management option. Let’s say the developer didn’t reply in 24 hours for a high-priority task; this should be automatically escalated to their senior.
    Incentivized
    Read full review
    Videolink
    The way we work is evolving. Remote teams — especially after the COVID-19 pandemic — rely more than ever on tools that bridge the gap between distance and real-time collaboration.
    Asynchronous updates have become a key part of solving daily challenges, and we’ve seen the benefits first-hand as an organisation.
    Incentivized
    Read full review
    Pros
    Rocketlane
    • Saved Project Manager time by 80-85%
    • Ease of use, User Friendly interface
    • Reminders : Email notification on upcoming due task to task owner
    • Publishing of Periodic Project Status Report
    Incentivized
    Read full review
    Videolink
    • Quick video sharing
    • Basic editing
    • Inline comments
    Read full review
    Cons
    Rocketlane
    • Project Opening time
    • Automated time tracked should be there
    • Every phase has a option to make a call and zoom so time tracked real time
    Incentivized
    Read full review
    Videolink
    • More video editing tools
    Incentivized
    Read full review
    Likelihood to Renew
    Rocketlane
    It really helps to support us in supporting our customers.
    Incentivized
    Read full review
    Videolink
    No answers on this topic
    Usability
    Rocketlane
    Because of the impact, it has created in terms of saving resources and time by helping them with project-related timelines.
    Incentivized
    Read full review
    Videolink
    The interface is clean, and features like video requests, in-browser editing, and commenting make the workflow seamless for our team.
    Read full review
    Alternatives Considered
    Rocketlane
    For our specific needs, Rocketlane fits the bill perfectly. It had just the right amount of features without it being overly complicated to teach the client. The pricing also worked out well: just pay monthly licenses per user.
    Incentivized
    Read full review
    Videolink
    No answers on this topic
    Return on Investment
    Rocketlane
    • Dislike can be that we are not able to add tasks when we are filling the timesheet directly and so then we have to go to that project and create task and then put up the time. If I want to fill past days timesheet then this cause double work.
    Incentivized
    Read full review
    Videolink
    • Productivity
    • Delivery-driven communication
    Incentivized
    Read full review
    ScreenShots

    Rocketlane Screenshots

    Screenshot of Project ListsScreenshot of Project PlanScreenshot of Status UpdateScreenshot of Customer ViewScreenshot of TemplateScreenshot of Documents

    Videolink Screenshots

    Screenshot of the Videolink editor, used to trim out excess content, blur sensitive info, annotate key areas, and insert images.Screenshot of a Videolink page, used to create a personal shareable link – like govideolink.com/yourname – that lets anyone send a recorded video directly.Screenshot of single link sharing, so viewers don’t need an account to watch, comment, or provide feedback.