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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Serviceware Processes

    Score9 out of 10
    N/AhelpLine was an ITSM solution developed by the European IT service software company of the same name headquartered in Germany, acquired by Serviceware and now representing the central process platform for the Serviceware Enterprise Service Platform, rebranded Serviceware Processes.N/A

    servis

    Score10 out of 10
    N/Aservis.ai empowers businesses to transform customer-facing operations through streamlined automation and AI-enhanced insights. The platform centralizes complex workflows, allowing teams to deliver betterservice while boosting productivity and clarity across every interaction.

    $90

    per month per user

    Pricing
    Serviceware Processesservis
    Editions & Modules
    No answers on this topic
    Professional
    $90
    per month per user
    Enterprise
    $180
    per month per user
    Offerings
    Pricing Offerings
    Serviceware Processesservis
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—20% discount for annual pricing.
    More Pricing Information
    Features
    Serviceware Processesservis
    Incident and problem management
    Comparison of Incident and problem management features of Serviceware Processes and servis
    Feature
    Serviceware Processes
    8.9
    1 Ratings
    9% above category average
    servis
    -
    Ratings
    Organize and prioritize service tickets10.01 Ratings00 Ratings
    Expert directory9.01 Ratings00 Ratings
    Service restoration6.01 Ratings00 Ratings
    Self-service tools9.01 Ratings00 Ratings
    Subscription-based notifications9.01 Ratings00 Ratings
    ITSM collaboration and documentation10.01 Ratings00 Ratings
    ITSM reports and dashboards9.01 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Serviceware Processes and servis
    Feature
    Serviceware Processes
    8.3
    1 Ratings
    2% above category average
    servis
    -
    Ratings
    Configuration mangement9.01 Ratings00 Ratings
    Asset management dashboard9.01 Ratings00 Ratings
    Policy and contract enforcement7.01 Ratings00 Ratings
    Change management
    Comparison of Change management features of Serviceware Processes and servis
    Feature
    Serviceware Processes
    10.0
    1 Ratings
    17% above category average
    servis
    -
    Ratings
    Change requests repository10.01 Ratings00 Ratings
    Service-level management10.01 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of Serviceware Processes and servis
    Feature
    Serviceware Processes
    -
    Ratings
    servis
    10.0
    1 Ratings
    24% above category average
    Customer data management / contact management00 Ratings10.01 Ratings
    Workflow management00 Ratings10.01 Ratings
    Territory management00 Ratings10.01 Ratings
    Opportunity management00 Ratings10.01 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings10.01 Ratings
    Contract management00 Ratings10.01 Ratings
    Quote & order management00 Ratings10.01 Ratings
    Interaction tracking00 Ratings10.01 Ratings
    Channel / partner relationship management00 Ratings10.01 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Serviceware Processes and servis
    Feature
    Serviceware Processes
    -
    Ratings
    servis
    10.0
    1 Ratings
    26% above category average
    Case management00 Ratings10.01 Ratings
    Call center management00 Ratings10.01 Ratings
    Help desk management00 Ratings10.01 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Serviceware Processes and servis
    Feature
    Serviceware Processes
    -
    Ratings
    servis
    10.0
    1 Ratings
    26% above category average
    Lead management00 Ratings10.01 Ratings
    Email marketing00 Ratings10.01 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Serviceware Processes and servis
    Feature
    Serviceware Processes
    -
    Ratings
    servis
    10.0
    1 Ratings
    26% above category average
    Task management00 Ratings10.01 Ratings
    Billing and invoicing management00 Ratings10.01 Ratings
    Reporting00 Ratings10.01 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Serviceware Processes and servis
    Feature
    Serviceware Processes
    -
    Ratings
    servis
    10.0
    1 Ratings
    27% above category average
    Forecasting00 Ratings10.01 Ratings
    Pipeline visualization00 Ratings10.01 Ratings
    Customizable reports00 Ratings10.01 Ratings
    Customization
    Comparison of Customization features of Serviceware Processes and servis
    Feature
    Serviceware Processes
    -
    Ratings
    servis
    10.0
    1 Ratings
    27% above category average
    Custom fields00 Ratings10.01 Ratings
    Custom objects00 Ratings10.01 Ratings
    Scripting environment00 Ratings10.01 Ratings
    API for custom integration00 Ratings10.01 Ratings
    Security
    Comparison of Security features of Serviceware Processes and servis
    Feature
    Serviceware Processes
    -
    Ratings
    servis
    10.0
    1 Ratings
    17% above category average
    Single sign-on capability00 Ratings10.01 Ratings
    Role-based user permissions00 Ratings10.01 Ratings
    Social CRM
    Comparison of Social CRM features of Serviceware Processes and servis
    Feature
    Serviceware Processes
    -
    Ratings
    servis
    10.0
    1 Ratings
    28% above category average
    Social data00 Ratings10.01 Ratings
    Social engagement00 Ratings10.01 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Serviceware Processes and servis
    Feature
    Serviceware Processes
    -
    Ratings
    servis
    10.0
    1 Ratings
    28% above category average
    Marketing automation00 Ratings10.01 Ratings
    Compensation management00 Ratings10.01 Ratings
    Platform
    Comparison of Platform features of Serviceware Processes and servis
    Feature
    Serviceware Processes
    -
    Ratings
    servis
    6.0
    1 Ratings
    24% below category average
    Mobile access00 Ratings6.01 Ratings
    Best Alternatives
    Serviceware Processesservis
    Small Businesses
    Agiloft Service Desk (discontinued)
    Score9 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    ManageEngine ServiceDesk Plus
    Score9.2 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Ivanti ITSM
    Score6.4 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Serviceware Processesservis
    Likelihood to Recommend
    9.0
    (1 ratings)
    10.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Serviceware Processesservis
    Likelihood to Recommend
    Serviceware
    You can build every business process with helpLine. The Code is completely free (C#). The only limitations you have are in the GUI, there you probably will miss something. But the Servicemask can be designed free.
    Incentivized
    Read full review
    servis.ai
    FreeAgent CRM allows a sales professional to be on top of their pipeline, sales funnel, activity, and projections! It's easy to use, easy to understand, and easy to navigate. It's very customizeable to your organization liking and organizations needs.
    Incentivized
    Read full review
    Pros
    Serviceware
    • No implementation limits.
    • Easy handling (masks can be designed freely).
    • Various interfaces are available.
    • With C# code a lot can be done.
    Incentivized
    Read full review
    servis.ai
    • Pipeline View
    • Task Management
    • Sales Funnel Evaluation
    • Sales Projection
    Incentivized
    Read full review
    Cons
    Serviceware
    • The task management tool could be better integrated.
    • Relatively high memory usage for heavy users.
    Incentivized
    Read full review
    servis.ai
    • Emailing compatibility from the platform
    • Calling compatibility from the platform
    • A more automated Task logging process
    Incentivized
    Read full review
    Usability
    Serviceware
    No answers on this topic
    servis.ai
    It's easy to use, very customizable, and very effective!
    Incentivized
    Read full review
    Support Rating
    Serviceware
    In case of bugs or coding problems you have to be more specific. Otherwise, they are not forwarded to the development team or it is quickly said that a consultant has to look at this for a fee.
    Incentivized
    Read full review
    servis.ai
    No answers on this topic
    Alternatives Considered
    Serviceware
    Unfortunately I have no experience with other products.
    Incentivized
    Read full review
    servis.ai
    I have not used previous CRMS.
    Incentivized
    Read full review
    Return on Investment
    Serviceware
    • We can handle tickets faster.
    • No double tickets anymore because of the contact assignment.
    • One mailbox where every mail will be processed.
    Incentivized
    Read full review
    servis.ai
    • FreeAgent CRM has allowed me to be on top of my pipeline, which has led to countless closed deals.
    • FreeAgent CRM has given me the understanding of my true activity, allowing for me to make adjustments to my sales processes, leading to more sales.
    • FreeAgent CRM has allowed me to be on top of the larger enterprises and has led to closed deals with larger accounts.
    Incentivized
    Read full review
    ScreenShots