Subscription Genius (discontinued) vs. TransactionCloud

I would avoid [it] for any subscription management. Personally, we had a torrid experience with the product and company. The platform is dated and feels like an afterthought or a sideline project for Pape Ventures. They certainly don’t invest any time in developing the product and it feels like there is a real ‘Can’t do’ attitude from the management.

Transactioncloud is well suited when it comes to Invoicing & billing, Analytics is another good part to keep a track of subscriptions. pay as you go feature is well suited us as we can easily determine our budget.

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• Initial sales was strong.
• Their website looks the part.
• You feel like they are genuine.

• Recurring billing feature is working really well for us
• The integration part is impressive as well as its super quick
• Helping us in fraud protection

Incentivized

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• Failed to deliver on promises.
• Auto renew function never worked from the start.
• Facebook Pixel Tracking never worked.
• Support failed to return calls.
• Support failed to return emails.
• Generally ignored.
• It ended up costing us double. I had to waste time chasing them to deliver on a product that never worked.
• Feels like a side project or afterthought.
• No new development time.
• Feels like it has been mothballed.

• Video training should be available
• Data import & export lags sometime
• Discount Management is confusing sometimes

Incentivized

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Mainly Pay as you go feature made us decide to stack up.

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• We actually lost money and further time
• We ended up reverting back to manual subscription management

• Very positive impact on our billing (recurring)
• Protection from fraud increased
• The multuple currencies, wallet payments & major credit cards support increasing the business growth

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info