TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Support.com Guided Path

    Score8 out of 10
    N/ASupport.com headquartered in Sunnyvale offers Guided Path, the company's customer self-help and guided assistance platform for mobile and desktop apps.N/A
    Pricing
    Support.com Guided Path
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Support.com Guided Path
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Support.com Guided Path
    Considered Both Products
    Support.com
    Chose Support.com Guided Path
    No alternative utilized
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Best Alternatives
    Support.com Guided Path
    Small Businesses
    Pendo.io
    Score8.5 out of 10
    Medium-sized Companies
    Whatfix
    Score10 out of 10
    Enterprises
    Whatfix
    Score10 out of 10
    All AlternativesView all alternatives
    User Ratings
    Support.com Guided Path
    Likelihood to Recommend
    8.0
    (1 ratings)
    User Testimonials
    Support.com Guided Path
    Likelihood to Recommend
    Support.com
    It is well suited for consumers with small business[es], but in my view not suitable for large businesses.
    Incentivized
    Read full review
    Pros
    Support.com
    • Helped in customer and technical support with massive home based team.
    • Optimized home sourcing and industry leading solutions.
    • Helped a lot in Education and Healthcare.
    Incentivized
    Read full review
    Cons
    Support.com
    • Need more value with products.
    • Need more value with warranty.
    • Cloud platform needs improvement.
    Incentivized
    Read full review
    Alternatives Considered
    Support.com
    No alternative utilized
    Incentivized
    Read full review
    Return on Investment
    Support.com
    • No specific resources required.
    • Less team because of home based services.
    • User friendly.
    Incentivized
    Read full review
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