TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Thread

    N/AN/AThread is an AI service desk designed for managed service providers (MSPs). It combines AI Customer Service Agents, automated ticket triage, technician assistance, client communications, and service analytics with the professional services automation (PSA) systems MSPs already use. Thread’s agents interact with clients through chat, email, and voice. They can gather diagnostic information, resolve supported routine requests, or prepare structured tickets for…N/A
    Pricing
    Thread
    Editions & Modules
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    Offerings
    Pricing Offerings
    Thread
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
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    Thread
    Small Businesses
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    Medium-sized Companies
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    Enterprises
    SymphonyAI Apex Aspen
    Score9.4 out of 10
    All AlternativesView all alternatives