Tethr vs. U-Assist

Tethr

4 Reviews and Ratings

U-Assist

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Tethr	Score10 out of 10	N/A	Tethr, from CollabIP in Austin, consumes conversational data from the network, cloud or premise using enterprise-class design to ensure security and privacy, to provide insights from customer phone calls and chats. Tethr comes standard with hundreds of pre-built insight categories based on service, sales and CX research. The solution also produces the Tethr Effort Index (TEI) a machine learning-based predictive customer effort score that helps enable users to track customer effort at a…	N/A
U-Assist	N/A	N/A	U-Assist, from Uniphore, is a call recording and conversational intelligence tool. It aims to help contact center agents automate after call work (ACW) by providing call summaries and disposition notes. The vendor claims that U-Assist can help agents achieve benefits like reduced average call handle and waiting times, reduce manual errors, and improve CSAT and NPS scores.	N/A

Pricing

Tethr

U-Assist

No answers on this topic

No answers on this topic

Pricing Offerings
Tethr	U-Assist
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Best Alternatives
	Tethr	U-Assist
Small Businesses	Wingman (legacy product) Score9 out of 10	Wingman (legacy product) Score9 out of 10
Medium-sized Companies	Gong Score9.1 out of 10	Gong Score9.1 out of 10
Enterprises	Zoom Revenue Accelerator Score8.7 out of 10	Zoom Revenue Accelerator Score8.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Tethr	U-Assist
Likelihood to Recommend	8.0 (1 ratings)	- (0 ratings)

User Testimonials
	Tethr	U-Assist
Likelihood to Recommend	Tethr This software is ideal for companies that need to be in permanent contact with their customers and provide them with a better online service through different channels. I also recommend the software to all sales companies, as it will help them to better train their agents and close more contracts. Incentivized Richard Jassel Maintenance Team Manager Read full review	Uniphore No answers on this topic
Pros	Tethr The intelligence of the software allows the creation of algorithms, metrics, and advanced reports, to train sales agents and improve their sales performance and customer treatment. Allows you to search for recordings or archives of any customer interaction in real-time, to closely monitor and draw from that experience some sales learning and improvement. It has an easy control panel, where you can attend to customers, monitor performance, pull reports, and have everything under control in an easy-to-manage interface. Incentivized Richard Jassel Maintenance Team Manager Read full review	Uniphore No answers on this topic
Cons	Tethr It would be very useful if it not only made call recordings but the transcription of the call, to have better access to the communication. If it could be integrated with social networks it would be great, so we could also monitor the behavior of our customers through that medium. If I had a database of contacts and customers, it would also be very useful and would facilitate my work. Incentivized Richard Jassel Maintenance Team Manager Read full review	Uniphore No answers on this topic
Return on Investment	Tethr Thanks to the fact that we have been able to have greater and better control of calls, chats, emails, and other interactions with customers, we were able to improve the performance of our agents, correct errors that were in the conversations, and make good manuals and user guides for the agent to know how to deal with customers, expanding our numbers and increasing our sales. Incentivized Richard Jassel Maintenance Team Manager Read full review	Uniphore No answers on this topic
ScreenShots