Verint CX Automation is a contact center platform designed to lower an organization’s costs while simultaneously elevating its CX.
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Pricing
Verint CX Automation
Editions & Modules
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Offerings
Pricing Offerings
Verint CX Automation
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes
Entry-level Setup Fee
Required
Additional Details
Verint utilizes a modular pricing structure that allows organizations to license specific Bots individually. The framework includes Named Employee and Volume-Based models. The platform supports adjustable capacity and the ability to exchange bot licenses to meet shifting operational demands.
I found Verint CX Automation more dependable than others. Cost effectiveness as compared to other product in market which are less on work more on money. It's AI facility helps me multitasking and focus on inter department work all together and meet the client requirements on …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Verint CX Automation
Verint Wrap Up Bot (Work Assist) is an excellent tool. We use Salesforce for our live chat wrap-up summary, and the quality is not as good as Verint's. We use our own LLM with Verint Work Assist, which means we can make regular iterations and quickly adjust prompts for new use …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Principal PM in Product Management at 8x8 (Business Supplies & Equipment, 1001-5000 employees)
Chose Verint CX Automation
This has been used to evaluate the various agentic use cases that can be implemented, alongside the agent assist solution for both voice and digital channels. There is some good analytics to be gained from the AI voice conversations at bot and agent level, this can be used to …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Senior Product Owner in Customer Service at Bankwest (Financial Services, 1001-5000 employees)
Chose Verint CX Automation
Verint CX Automation has a much stronger understanding of industry and key requirements. Analysis and insights available in Verint CX Automation much better out of the box with little to no customisation required.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Verint CX Automation
Verint CX Automation provides us with coaching, organisation and agent assist options in comparison to liveperson, none of these are things that i work on myself
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Verint CX Automation
We have the five9 version of Verint CX Automation which took the place of Business IC Manager. The ease of use and real time coaching capabilities have been instrumental to give immediate coaching and understanding what our customer agents are doing at any given time. The …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Verint CX Automation
Alvaria, was very hard to use, but once up worked fine. Looking for more capabilities and functionality
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Wrap Up Bot is a game changer for Contact Centers. The problem statement was that our agents write notes in a variety of ways- short, long, or no notes and some AHTs are over 16 minutes long. What we have achieved with Wrap Up Bot is amazing, saving over 1 min 30 secs. Standardizing notes so every agent has a succinct summary of the previous customer interaction helps improve the customer experience. Agents are spending less time on ACW so they can jump onto the next call. QA/QC processes have also improved with a standard notes template, making it easier and quicker to monitor and evaluate.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
As someone who learned WFM and Verint CX Automation early this year the UI menus (how and where things are broken down) is not intuitive.
Verint CX Automation can be a great resource but it's difficult to navigate and bookmarked pages get moved. For example the "What's New" page and corresponding Coming Soon in WFM and behavior changes pages have been moved twice in the last few months alone.
The security privileges are also not very user friendly. When trying to trouble shoot what additional access needs ot be given to someone to gain access to a specific feature in the system it's not intuitive.
Your release notes have changed sections and are not consistently published in the same place for availability. This inhibits our organization from reviewing them in advance and preparing for any changes or bug fixes we were unaware of and to setup our lab for testing.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It would be great if they help guide and user guide gave more real or true business examples. If there was a full section on how to set up different types of telephony based questions or a section focused on specific type of questions, it would help a lot with the configuration of Quality Bot
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
This has been used to evaluate the various agentic use cases that can be implemented, alongside the agent assist solution for both voice and digital channels. There is some good analytics to be gained from the AI voice conversations at bot and agent level, this can be used to improve the bot capabilities.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
