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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Zoho CPaaS

    Score9 out of 10
    N/AZoho CPaaS (formerly Zoho ZeptoMail) is a multi-channel transactional communications platform that helps businesses send and manage customer communications across Email, SMS, WhatsApp, and Voice. It provides developer-friendly APIs, SDKs, webhooks, analytics, and communication management tools to help teams integrate and automate transactional communications into their applications and business workflows. Zoho CPaaS is designed for developers, product teams, SaaS companies, e-commerce…

    $2.50

    per credit (10,000 emails)

    Pricing
    Zoho CPaaS
    Editions & Modules
    Voice credit
    $1
    one-time fee per voice credit
    Email credit
    $2.50
    one-time fee per email credit
    Message credit (SMS and WhatsApp)
    $3
    one-time fee per message credit
    Offerings
    Pricing Offerings
    Zoho CPaaS
    Free Trial
    Yes
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional DetailsChannel availability and pricing may vary by region. Free trial available for 6 months only for Email channel
    More Pricing Information
    Best Alternatives
    Zoho CPaaS
    Small Businesses
    Telegram
    Score8.8 out of 10
    Medium-sized Companies
    Telegram
    Score8.8 out of 10
    Enterprises
    Telegram
    Score8.8 out of 10
    All AlternativesView all alternatives
    User Ratings
    Zoho CPaaS
    Likelihood to Recommend
    9.0
    (1 ratings)
    Usability
    7.0
    (1 ratings)
    User Testimonials
    Zoho CPaaS
    Likelihood to Recommend
    Zoho
    Its a goto product for transactional emails. Developer friendly and you have control over showing message content to suprressing email deliveries. You can configure multiple domains and create multiple accounts to keep account of usage if you need to. Less appropriate scenarios? I cant think of any use cases. One concern is on the max file size, which is about 15 MB. If you intent to send emails with larger attachments, this may not be the right product for you
    Incentivized
    Read full review
    Pros
    Zoho
    • access control to monitor email delivery
    • APIs, developer friendly
    • auto suppression feature to avoid unnecessary usage of email tokens
    Incentivized
    Read full review
    Cons
    Zoho
    • Dashboards can be better than how they are now.
    • Code snippets are shown even after years of integration is success and working fine. This can be avoided. Being stable product, none of the dev team logs in now.
    • There is scope to make templates better than how they are now.
    • some features like auto-suppression can be shifted to agent/sub-account level. Presently they apply for all emails from all accounts.
    Incentivized
    Read full review
    Usability
    Zoho
    A good product. I cant rate very good as portal looks like built for developer. Once product is setup and in use, developers wont login, as said code snippeet isnt required. I dont have an option to hide this. I recommend we have more easier way to search the emails, have dashboards that are more relevant. for example, multiple charts on dashboard have differnt time-frame and are opened by default with such settings. Its kind of weird to see this. Another thing is their email alert on usage of the tokens is not well formatted :) I raised this concern a couple of times.
    Incentivized
    Read full review
    Alternatives Considered
    Zoho
    Incentivized
    Read full review
    Return on Investment
    Zoho
    • No issues of email delivery after shifting to Zeptomail
    • we followed all configurations and our emails dont go as spam anymore. A bug plus for us.
    • Surprisingly not so expensive
    Incentivized
    Read full review
    ScreenShots

    Zoho CPaaS Screenshots

    Screenshot of Dashboard overview of a CPaaS accountScreenshot of Email channel overview of Zoho CPaaSScreenshot of SMS channel overview of Zoho CPaaSScreenshot of Whatsapp channel overview of Zoho CPaaSScreenshot of Voice channel overview of Zoho CPaaSScreenshot of channel-wise analytics to track performance