Zscaler Digital Experience (ZDX) vs. Zscaler Zero Trust Cloud

We specifically use Zscaler Digital Experience (ZDX) for monitoring critical apps and apps that are known for having connection issues. Some critical SaaS apps for example would be Zoom (call quality), Genesys (call quality), Microsoft Services, Service Now, etc. Zscaler Digital Experience (ZDX) is perfect for quick troubleshooting and providing a quick Mean-time to Innocence (MTTI) for Zscaler since it is often blamed for issues given it is our forward proxy and primary means of internet security.

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Zscaler Zero Trust Cloud is especially useful for connecting to remote devices worldwide. Zscaler policies block unwanted use of device access. Policies suit individual, group, and organizational settings. One thing Zscaler must improve is AI access and AI sessions. Policies for sessions would be much appreciated.

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• To check user public IP for troubleshooting
• DNS configured on his device
• Add applications and monitor the performance

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• Thread Protection.
• TLS inspection.
• Redirecting the traffic securely.

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• Better MFA with alternative devices.
• Support at low network latencies.
• Better Troubleshooting for private applications.

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Invited by TrustRadius (TR) on Vendor's Behalf

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Feels often hard to discern what tab one needs to be in to see relevant information. If I am in applications looking at it and I find a few people have issues, I then have to leave the applications tab to go to each individual user and discern why they are having issues instead of being able to select all of those individuals and lump them together. It does do geo grouping though which sometimes helps.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Overall, I like Zscaler Zero Trust Cloud as it provides a very good user experience both on the Ui and functional level, it is not complicated for beginners as well. After switching from Citrix to Zscaler, the login process has been simplified and less time-consuming.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

Overall performance is great; the network is solid, as we haven't experienced any outages or issues, but I still see room for improvement, such as migrating cloud connector deployments to gateways/endpoints. Also, connectivity to the Zscaler network/backend should use a more reliable connection than IPsec.

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Invited by the Vendor

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We have also used Cisco Thousand Eyes and NextThink. Imagine a product that offers the best of both worlds and is still somehow more powerful and easier to deploy than either one- that is Zscaler Digital Experience (ZDX).

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The most important reason was time consumption, actually more important reason was I think it was discontinued, but after using Zscaler, accessing got really seamless, earlier it was quite hectic, I remember wiating 5-10mins to be able to access to remote resources

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• Excellent end to end visibility
• Proactive issue detection
• User friendly dashboards

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• ZTC improved accessibility to private applications.
• The best way to analyze the network traffic.
• Secure access to remote devices.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info