Name: Bluepen
Author: Bluepen Software

Help Desk

Web and Video Conferencing

Customer Support

Image Recognition

Development

Business Intelligence (BI)

Collaboration

Diagramming

Project Portfolio Management

Supply Chain Management

Enterprise

Accounting

Invoicing

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Converged Infrastructure

Data Center Infrastructure Management

Data Lakehouse

Data Observability

Data Privacy Management

Database Load Balancing

Ethernet Switches

File Sync and Share

Fraud Detection

Integration Platform as a Service (iPaaS)

License Management

Log Management

Managed IT Service

Network Performance Monitoring

Network Troubleshooting

NoSQL Databases

Packet Analyzer

Password Management System

Remote Support

SOA Governance

Single Sign-On

Smart Contracts

Solid State Drives

Threat Hunting

Threat Intelligence

Virtual Private Cloud (VPC)

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Creative Collaboration

Customer Success

Digital Content Creation

Digital Signage

Email Marketing

Marketing Analytics

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Field Service Management

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Gamification

Sales

Construction Management

Equipment Rental

Homeowner's Association (HOA) Management

InsurTech

Insurance Suites

Investment Portfolio Management

Tax Practice Management

Vertical-Specific

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SynDojo is a cloud integration portal offered by Bluepen Software that automates workflows between customer support and software product management. Designed for small to medium-sized businesses, SyncDojo integrates popular help desk systems like Zendesk, Freshdesk, Kayako, Salesforce Desk, and Groove with Microsoft Team Services, Team Foundation Server, or Azure DevOps. This versatile solution caters to the needs of customer support teams, software product management teams, IT professionals, help desk managers, and customer service managers across various industries.

## Key Features

**Agile Assessment**: According to Bluepen Software, the product offers an agile assessment feature that evaluates team agility by assessing personnel, financial, and technological resources. It aims to identify hidden agile skills necessary for agile transformation and help businesses meet their objectives in a fast-paced environment.

**Digital Business Transformation**: SyncDojo enables businesses to utilize OrchardCore CMS and nopCommerce to build and maintain an online business presence. According to the vendor, this feature allows businesses to adapt to the changing small business environment and leverage cloud services for improved mobility and agility.

**Azure IoT Research and Discovery**: Bluepen Software offers collaboration on research and discovery of IoT solutions through the Azure IoT Research and Discovery feature. Businesses can explore Azure Cloud services for IoT, such as Azure Blob Storage and Azure IoT Hub, to enhance their IoT capabilities.

**Do Ticket Analytics: SyncDojo - View & Analyze**: The product provides a ticket analytics feature that allows businesses to dive into data and optimize workforce allocation. According to the vendor, users can aggregate data by projects and work item types, and gain insights to inform C-level executives about collaboration performance.

**Groove HQ Integration**: SyncDojo bridges the gap between Groove and Visual Studio Team Services or Team Foundation Server. According to Bluepen Software, this integration retains all features of Groove while enhancing functionality with TFS integration, enabling improved collaboration and workflow management.

**Kayako Integration**: The Kayako Integration feature unifies Kayako with TFS through the SyncDojo Cloud Integration Portal. The vendor claims that this integration enables greater collaboration and workflow documentation between customer support and software management, leading to streamlined operations.

**Freshdesk Integration**: SyncDojo integrates Freshdesk and TFS through the SyncDojo Cloud Integration Portal. According to Bluepen Software, this integration aims to improve support processes and unify functions for better customer service and efficient workflow tracking.

**Zendesk Integration**: The product combines Zendesk and TFS through the SyncDojo Cloud Integration Portal. According to the vendor, this integration enhances user experience and improves customer support processes by leveraging the power of both platforms.

**Desk Integration**: SyncDojo integrates Salesforce Desk with Visual Studio Team Services or Team Foundation Server. According to Bluepen Software, this integration provides backlog tracking and workflow documentation for customer service teams, aiming to improve efficiency and customer satisfaction.


Free

Bronze

Silver

Gold

SalesBinder

Freedom is a cloud-based content management system from Accrisoft Corporation.Accrisoft Freedom specializes in membership and events management, social media, online marketing and e-commerce. Freedom is notable for its highly customizable databases, providing full control over HTML layout and complex filter and search capabilities.

Accrisoft Freedom

Bluepen

Inventory management systems are built to handle every stage of the inventory process lifecycle. There are several essential components to most inventory management solutions, starting with order entry capabilities to handle purchase automation. Another standard feature: inventory control and warehouse management to track products and manage workflows through warehouse management. Inventory management systems also typically include distribution capabilities for supply chain management. Fully-featured inventory management systems may also include integrations with customer lifecycle service management, enterprise resource planning software, and robust financial analysis and insights.

Inventory Management

Bluepen Software

The ability to track and manage the flow of goods or materials into and out of an inventory.

Inventory tracking

The software syncs orders and stock to maintain a real-time picture of inventory and supports multiple methods such as LIFO and FIFO.

Automatic reordering

The software can be set up to automatically reorder a good when it falls below a certain threshold.

Location management

The software can track multiple goods across multiple locations.

Serial number and batch tracking

Track individual items via serial number or batches of items made or purchased at the same time in addition to total stock of item types.

Barcode scanning

The software offers UPC creation and scanning capabilities or integrations for tracking inventory.

Automation rules

Rules can be established to automate reordering items, applying tags to organize inventory, creating production orders, shipping items via specific carriers or methods, and more.

Reporting and analytics

Reports about historic and current inventory and order trends are available.

Fulfillment

When orders are received, pick orders are sent to the ideal location and fulfillment status can be tracked.

Backorder management

Backorders are prioritized and fulfilled as new stock arrives.

Returns management

Returns are processed and accounted for among orders and inventory.

Bill of materials management

The software can create and manage BOMs based on orders.

Item kitting

Items can be bundled and sold together in a kit, and the software will automate the necessary tracking and fulfillment steps to manage each individual item.

Invoices for orders can be created and sent, and invoices from suppliers can be managed.

Forecasting

The software predicts future inventory and order trends, and may offer reordering and production suggestions based on these predictions.

Accounting integration

The software integrates with accounting software for more comprehensive bookkeeping.

Point of sale integration

The software integrates with a point of sale system for payment processing.

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Overview

What is Bluepen?