TrustRadius: an HG Insights company

What is Call Now?

Callnow is an instant call back plugin designed to assist businesses in engaging with website visitors and potentially increasing sales. According to the vendor, this tool offers a free, instant call back feature that allows web visitors to connect with a member of the business team in as quickly as 15 seconds. Callnow is said to be suitable for businesses of all sizes, from sole traders to global organizations. It is reported to be commonly used by e-commerce businesses, online retailers, service-based businesses, consulting firms, and IT companies to enhance customer service, improve the customer experience, and potentially boost sales.

Key Features

Customizable Widget: According to the vendor, the Callnow widget can be easily customized to align with a company's brand by adjusting the color scheme, text, and icon.

Free Callback: The vendor claims that businesses can offer a free, instant call back to customers and even schedule a convenient time for the call back.

24/7 Management: The vendor states that businesses can manage website calls during and outside of office hours by offering scheduled call backs based on the time of day.

Conversion Tracking: According to the vendor, Callnow allows integration with Google Ads tracking in the admin area, enabling businesses to monitor the number of visitors clicking on advertisements and track the effectiveness of ad campaigns.

User Journey Log: The vendor claims that Callnow provides an advanced reporting feature that analyzes every click, call back, and conversion, helping businesses understand visitor interactions and improve their return on investment.

Real-time Reporting: According to the vendor, Callnow offers real-time reporting on visitor journeys and interactions on the website, with intuitive search and filtering options on the dashboard.

Call Recording: The vendor states that all calls received through the Callnow button are recorded and securely stored, allowing businesses to review call recordings for quality assurance and training purposes.

Instant Call Routing: According to the vendor, Callnow enables businesses to instantly forward incoming calls to specific numbers or call groups, ensuring that they reach the designated mobile or landline numbers.

Responsive Design: The vendor claims that the Callnow call back button is designed to be responsive and compatible with desktop, tablet, and mobile devices, ensuring visibility and increasing visitor interaction.

Categories & Use Cases