Name: CHI Express
Price: 2650 USD
Author: Logica Infotech Services

Digital Adoption

Help Desk

Web and Video Conferencing

Customer Support

Bug  Tracking

Mobile App Development

Push Notifications

WebOps

Development

Online Proctoring Software

Education

Audit

Business Intelligence (BI)

Collaboration

Communications Platform as a Service (CPaaS)

Email Spam Filter

Org Chart

Visual Collaboration

Enterprise

Accounting

Expense Management

Loan Origination

Payment Orchestration

Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Leave Management

On-Demand Payment

Payroll

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Management

Application Server

Browser

Cloud Storage

Component Content Management

Data Center Infrastructure Management

Data Observability

Data Pipeline

Distributed Denial of Service (DDoS) Protection

Enterprise Architecture Management

Fraud Detection

Hosted Virtual Desktop

IT Operations Analytics

Industrial IoT

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Interoperability

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Process Mining

Relational Database Management Systems

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Digital Analytics

Email Marketing

Heatmap and Session Recording

Landing Page

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Prototyping

Professional Services

Customer Relationship Management (CRM)

Multichannel Retail

Sales

Certificate Lifecycle Management

Security

Construction Accounting

Library Management

Utilities

Vertical-Specific

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The CHI Express, developed by Logica Infotech Services Pvt. Ltd., is a Customer Experience Management (CEM) solution aimed at improving customer experience by capturing and analyzing customer satisfaction information. According to the vendor, this software is suitable for a wide range of businesses, from small to large, across various industries such as retail, airlines, banking, insurance, and healthcare.

## Key Features

**Improve Customer Experience by CSAT & NPS Feedback**: According to the vendor, this feature allows users to capture customer satisfaction information from multiple channels, including websites, mobile apps, SMS, or email notifications. Real-time CSAT & NPS metrics are provided to help enhance customer experience and automate routine tasks.

**Create Your Own Customer Satisfaction Survey**: With this feature, users can easily create online surveys with customizable questions. The surveys are designed to be accessible on any device, and the results are displayed graphically and in real-time. Users can measure CX, CSAT & NPS metrics and include the Net Promoter Score (NPS) question to assess customer satisfaction.

**Survey Reporting By Real-Time CX, CSAT & NPS Dashboards**: According to the vendor, users can access real-time customer survey analytics to measure CX, CSAT & NPS. This feature enables users to implement business intelligence reports based on customer satisfaction objectives and review and compare customer experience patterns through interactive dashboards. It also provides the ability to measure CSAT & NPS for various industries.

**Automate Survey**: This feature allows users to automatically trigger CSAT & NPS Survey Campaigns for real-time analytics, as claimed by the vendor. It generates alerts and action points within the organization and captures feedback in real-time across multiple channels, including SMS, email, CATI, and mobile interactions.

**Implement Scheduled CSAT & NPS Surveys**: Users can configure and schedule CSAT & NPS surveys that are integrated with their CRM system. According to the vendor, this feature enables the measurement of customer experience patterns in real-time and the transformation of existing solutions with integrated CEM communications. It provides a 360-degree view of complete customer satisfaction.

**Next Generation Customer Experience Management**: The vendor claims that this feature offers quick access to reports, analysis, dashboards, scorecards, and real-time information. It provides an integrated Customer Experience Management framework for various industries, allowing users to review customer experience index and dashboards. It also enables the capture of customer experience feedback through multiple gateways.

**How To Integrate Customer Experience Framework For Your Industry**: According to the vendor, this feature provides real-time CX reporting of summarized results from transactional CX surveys. Users can measure customers' digital or online satisfaction and experience patterns in real-time. It offers seamless integration with CRM or ERP systems through an API framework, allowing for the transformation of real-time customer feedback through digital mediums.

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OvationCXM is a Customer Experience Management (CXM) company helping businesses and their partner ecosystems deliver  customer experiences with complete visibility and precise control.

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CHI Express

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Logica Infotech Services

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

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CHI Express

Overview

What is CHI Express?