Name: Clientshare Pulse
Author: Information Technology Companies

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

Text Editors

Development

Alumni Management

School Management

Education

Business Intelligence (BI)

Business Process Management (BPM)

Collaboration

Contract Management

Facility Management

Meeting Management

PDF Editors

Supply Chain Management

Workflow

Enterprise

Accounting

Cryptocurrency Wallets

Hedge Fund

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Pay Equity

Payroll

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

Application Lifecycle Management (ALM)

Cloud Storage

Complex Event Processing

Converged Infrastructure

Custom Software Development Services

Data Masking

Firewall

Fraud Detection

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Network Traffic Analysis (NTA)

NoSQL Databases

Storage Management

Time Series Databases

Unified Communications Monitoring

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Contest Management

Creative Collaboration

Email Deliverability

Email Marketing

Marketing Automation

Product Information Management (PIM)

Product Intelligence

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Communication Management

Customer Relationship Management (CRM)

eCommerce Analytics

Sales

Data-Centric Audit Protection (DCAP)

Intrusion Detection

Operational Technology (OT) Security

Security

3D Modeling

Clinical Data Management

Computer-Aided Design (CAD)

Investment Portfolio Management

Municipal

Simulation

Travel Agency

Vertical-Specific

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Clientshare Pulse is a platform designed specifically for B2B enterprises to streamline their Quarterly Business Reviews (QBRs). According to the vendor, this solution digitizes the QBR process, delivers standardized QBRs, and provides risk analysis dashboards. It caters to businesses of all sizes in industries such as IT Services, Facilities Management, Contract Catering, Workforce Management, and Business Process Outsourcing.

## Key Features

**Consistent Quarterly Business Reviews Workflow**: The vendor claims that Clientshare Pulse ensures the consistent delivery of Quarterly Business Reviews, allowing for the documentation and tracking of all actions to maintain the integrity of the relationship.

**Personalized Video and Leadership Messages**: According to the vendor, Clientshare Pulse offers an easy-to-use feature for creating personalized videos that add a human touch to every Quarterly Business Review, enhancing the overall experience.

**Insightful Risk Analysis Dashboards**: Clientshare Pulse provides risk analysis dashboards that leverage customer ratings to identify accounts at risk of churn and uncover new growth opportunities, as per the vendor.

**Client Feedback and Net Promoter Score (NPS)**: The vendor states that Clientshare Pulse provides a secure online platform for customers to provide feedback and ratings on Quarterly Business Reviews and messages from the Leadership Team and Account Managers, facilitating engagement and analysis.

**Direct Delivery to Key Stakeholders**: Clientshare Pulse allows for the direct delivery of Quarterly Business Reviews to key stakeholders within each client account, potentially improving client feedback and response rates when combined with CSAT and NPS, according to the vendor.

**Streamlined Process with CSAT & NPS Integration**: According to the vendor, Clientshare Pulse enables the creation of standardized Quarterly Business Reviews across all accounts while automating the CSAT and NPS process, resulting in increased efficiency.

**Unique Risk Analysis Dashboards and Alerts**: The vendor claims that Clientshare Pulse provides unique risk analysis dashboards and custom alerts that help identify accounts at risk of churn, uncover growth opportunities, and protect margins during renewals.

**Effortless Creation of QBRs**: Clientshare Pulse simplifies the creation of standardized Quarterly Business Reviews across all accounts by digitizing the process and automating CSAT and NPS, as per the vendor.

**Enhanced Response Rates and Feedback**: The vendor states that Clientshare Pulse facilitates improved response rates and gathers more client feedback by combining Quarterly Business Reviews with CSAT and NPS.

**Actionable Insights for Growth and Margin Protection**: Clientshare Pulse offers unique Risk Analysis Dashboards and custom alerts that provide actionable insights for identifying growth opportunities and protecting margins during renewals, according to the vendor.

NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

CXone Mpower Digital Agent

CXone Mpower Voice Agent

CXone Mpower Omnichannel Agent

CXone Mpower Essential Suite

Cxone Mpower Core Suite

CXone Mpower Complete Suite

CXone Mpower Ultimate Suite

NiCE CXone Mpower

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Clientshare Pulse

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Information Technology Companies

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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What is Clientshare Pulse?