Name: Crisp.Chat
Rating: 8.3 (4 reviews)
Author: Crisp IM

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

Flowchart

Development

Association Management

Business Intelligence (BI)

Collaboration

Enterprise Legal Management

Risk Management

Streaming Analytics

Workflow

Enterprise

Accounting

Accounts Receivable

Crypto Asset Management

Crypto Tax

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Diversity, Equity, and Inclusion (DEI)

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

.Net Development

AI Governance

Cloud Storage

Custom Software Development Services

Data Center Virtualization

Data Fabric

Fraud Detection

IT Service Providers

Identity Verification

Integration Platform as a Service (iPaaS)

Intranet

Load Testing

Managed File Transfer (MFT)

Managed Private Cloud

Network Performance Monitoring

SaaS Management

Software-Defined WAN

System Monitoring

Time Series Databases

User Activity Monitoring

Web Portal

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audio Editing

Content Management

Contest Management

Email Marketing

Gamification

Marketing Automation

Personalization Engines

Press Release Management

Product Sampling

Social Media Management

Survey & Forms Building

Video Editing

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead-to-Account Matching and Routing

Product Configuration

Sales

Architecture

Construction Workforce Management

Inventory Management

Last Mile Delivery

Loan Servicing

Moving Software

Oil and Gas

Physical Therapy

Vertical-Specific

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### Live Chat Solutions
User consensus seems to be that Crisp's live chat solutions are a standout feature. Reviewers appreciate the ease of use and the ability to handle multiple chats simultaneously. However, some users have raised concerns about the customization options and the occasional glitches in notifications. Despite these minor drawbacks, Crisp's live chat functionality remains a popular choice for many users due to its user-friendly interface and efficient chat management capabilities.

### Email Management
While some users appreciate Crisp's unified inbox for managing various incoming messages, particularly through live chat, others express dissatisfaction with the email functionality. The inability to render HTML emails and the challenges in viewing rich content within the inbox seem to be significant drawbacks for several users. Despite the positive aspects of the platform, such as user-friendly notifications and a cost-effective pricing structure, the mixed reviews regarding email management suggest room for improvement in this specific area.

### Customer Support Tools
Users generally praise Crisp's customer support tools for their effectiveness and ease of use. The ability to handle customer queries efficiently through website chat and incoming emails has been highlighted as a significant advantage. While some users have suggested minor improvements, such as offline access to helpdesk articles, the overall consensus is that Crisp's customer support tools offer great value for money and contribute positively to the user experience.

### Automation and Bots
Users appreciate the simplicity and power of Crisp's automation and bots, noting its customizability and range of plugins as significant advantages. The auto-translate feature stands out as particularly useful for facilitating multilingual interactions. However, some users have encountered challenges with setting up automated messages for after-hours support and experienced occasional glitches with more complex bot configurations. Despite these minor drawbacks, the overall consensus leans towards the effectiveness and value of Crisp's automation and bots functionalities.

### User Experience
Users also highlight issues with notifications not disappearing, the need for frequent redownloads, and overall poor service quality, contributing to a lack of user-friendliness. These challenges have led some users to recommend alternative chat software options known for their stability and positive reviews, such as Intercom and Gorgias.

Crisp has proven to be a valuable tool for handling customer support and inquiries through website chat and incoming emails, according to users. Its performant live chat agent effectively manages customer interactions, allowing businesses to provide prompt assistance. Users have also found Crisp's Helpdesk feature to be a helpful knowledge base that centralizes customer support management. In comparison to other options like Zendesk and Intercom, small companies have chosen Crisp for its outstanding performance at a lower cost. The ability to easily configure automated bots, including more advanced options with workflow capabilities, has been highly valued by users. Crisp's chat functionalities have been successfully utilized on e-commerce websites for chatting with clients and leads, leading users to recommend the platform. Additionally, the customization options offered by Crisp, such as adding gifs and personalizing chat interfaces, have allowed businesses to create personalized customer experiences. The convenience of switching between multiple websites and managing multiple chats simultaneously has enhanced productivity for users. With smartphone apps available, users can stay connected and respond to chats even while away from their desks. The helpdesk feature included in the Unlimited plan has provided robust support for users' needs. However, some users have encountered issues with push notifications, leading them to consider alternative platforms. Overall, Crisp's range of features and affordable pricing have made it an attractive choice for integrating multiple communication channels into one platform. While there is room for improvement in addressing never-ending conversations, Crisp has demonstrated reliability for personal blogs and has been benchmarked as the best live chat plugin on the market by users.

Basic

Unlimited

Growth

Free

Zoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

Professional

Standard

Express

Crisp.Chat

Help desk software provides a centralized system for managing customer and employee support requests. It streamlines communication and ticket management, enabling support teams to resolve issues much more efficiently. In addition, Help desk platforms offer features such as automation, self-service portals, and advanced analytics to optimize the support workflow and enhance user satisfaction. Explore different help desk software products by reading our user reviews and comparing features to find the best fit for your team.

Crisp IM

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Ticket creation and submission

Users and agents can easily enter new support requests.

Ticket response

Agents can easily follow up with customers.

Automated responses

Common requests can automatically trigger a standard response.

Attachments/Screencasts

Agents can send attachments and/or set up screencasts to assist with support issues.

SLA management

Service level agreement management allows agents to view and adhere to the terms of a customer's support package.

Self Help Community

Features that allow customers to self-service for support issues.

Forums

Allows customers to engage in discussion threads about support issues with other customers and/or agents.

External knowledge base

Customers can self-service by searching through help articles.

Internal knowledge base

Internal knowledge base helps agents answer customers' support questions.

Q and A

Q&A allows customers to ask the support team questions online; conversations are posted publicly for the benefit of other customers.

Surveys/polls

Surveys/polls allow customers to submit ideas and leave feedback about the product or quality of support.

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

Customer portal

Customer portal allows customers to submit tickets themselves and/or access self help resources.

Live help chat

Live chat allows customers to get help via instant messaging within a software product or on a company website.

Phone support

Customers can get support from agents over the phone.

Includes an interactive voice response system for routing callers to the correct agent or information.

Call scripting

Provides a script or system for guiding agents through callers' support issues.

Social integration

Agents can communicate with customers via social networks like Facebook and Twitter; may also include brand activity monitoring/reporting capabilities.

Email support

Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.

Help Desk CRM integration

Integrates with CRM so that tickets and support communications are coordinated with customers' records.

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