Name: Cyrane
Author: Cyrane Systems

Help Desk

Web and Video Conferencing

Customer Support

Interactive Application Security Testing (IAST)

Development

Audit

Board Management

Business Intelligence (BI)

Collaboration

Enterprise Legal Management

Transportation & Logistics

Enterprise

Accounting

Anti-Money Laundering (AML)

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Recognition

HR Management

Payroll

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

Application Delivery Controllers (ADC)

Bot Mitigation

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Data Mapping

Data Pipeline

Desktop Management

Desktop Outsourcing

Extended Detection and Response (XDR)

Fraud Detection

Hosted Virtual Desktop

IT Operations Analytics

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Interoperability

Network Performance Monitoring

Relational Database Management Systems

Smart Contracts

Tape Storage

Vulnerability Management

Workload Automation

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

Contact Management

Content Management

Contest Management

Digital Asset Management

Email Marketing

Gamification

Marketing Automation

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Intelligent Virtual Assistant

Multichannel Retail

Presales

Sales

Certificate Lifecycle Management

Database Security

GDPR Compliance

Security

Construction Accounting

Hotel Management

Loan Servicing

Vertical-Specific

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Cyrane is an order management system designed to streamline and optimize the order processing workflow for multi-channel retailers. According to Cyrane Systems, this software solution caters to businesses ranging from £1/2 million to £100 million in size, and is commonly used by retailers, wholesalers, furniture sellers, consumer durables sellers, and toy sellers.

## Key Features

**Order Management**: According to the vendor, Cyrane allows seamless management of orders from various sources such as websites, telesales, EPOS, trade counters, and ecommerce channels. It offers control over telesales orders, integration with multiple e-commerce channels, and instant stock allocation. Cyrane also supports mail orders with online payment options, pro forma and quotes, personalization, and prompted up/cross sells.

**Warehouse Management**: Cyrane's modular wireless systems aim to improve accuracy and increase efficiency in warehouse operations. The vendor claims that it supports single or multiple warehouses, offering custom put-away and pick solutions, full carrier integration, and returns management.

**Omni Channel Retail**: Cyrane's end-to-end solution provides order, stock, warehouse, and sales channel management. The vendor states that it is optimized for various retailers and wholesalers, including furniture, consumer durables, toys, and office equipment. Cyrane offers integration with multiple sales channels, efficient stock and product management, and a comprehensive warehouse management system.

**EPOS / App / Retail / Trade**: Cyrane's retail app, EPOS, and trade counter sales capabilities aim to enhance the in-store shopping experience. According to the vendor, users can operate from tablets, laptops, or tills running on Android or Windows. Cyrane's integration with its websites allows for media codes, vouchers, or offer codes to create customer offers, manage stock, generate employee reports, and assign transactions to customers.

**Stock Control**: Cyrane offers integrated stock management for purchase order to customer delivery. The vendor claims that it supports single or multiple warehouses, inter-warehouse transfer control, automated purchase order creation, and instant stock allocation. Cyrane also facilitates drop ship order creation, returns management, product import from suppliers, and provides tools for reorder data and unexpected goods management.

**CRM**: Cyrane's integrated CRM system aims to deliver exceptional customer service. According to the vendor, it includes full GDPR control, customer notes management, contact reminders, and pre-formatted customer emails/letters. Cyrane also provides insights into customer interests, re-order systems, and tools for creating mailing lists.

**Content Management**: Cyrane's content management feature allows control of product content across multiple channels. The vendor claims that it supports customization of channel-specific attributes, descriptions, technical specifications, images, instructions, and videos. Cyrane also offers import/export data capabilities, management of BOMs and kits, and control over channel price lists with margin controls.

**Marketing**: According to the vendor, Cyrane provides comprehensive marketing tools and reports. It offers fully integrated multi-channel marketing, a channel prices dashboard, ecommerce promotions with Cyrane websites, affiliates, media/offer codes, margin control, and a wide range of promotional options.

**Ecommerce**: Cyrane aims to seamlessly integrate with various ecommerce platforms. The vendor states that it offers flexible integration with platforms like Magento 2, WooCommerce, Visual Soft, and others. Cyrane provides full product content management, stock updates, automatic order downloads, live order status, and promotional integration.

Workbooks offers cloud-based CRM, marketing automation and business applications to the mid-market. Workbooks includes order management and fulfillment, invoicing, and supplier management. Workbooks aims to provide a single 360° view of customers, where the information is accessible anytime, anywhere.

Workbooks CRM Edition

Workbooks Business Edition

Workbooks

Cin7 Orderhiveis a SaaS based solution which brings order, shipping and inventory management functionalities in one platform, now from Cin7 (acquired February 2021). It facilitates multi-channel selling and streamlines back-end processes within a centralized real-time inventory tracking system. Orderhive provides integrations with marketplaces (Amazon, eBay, Etsy) shopping carts (Shopify, Magento, WooCommerce), shipping (FedEx, USPS, UPS, DPD), accounting software (Quickbooks & Xero) in one business tool.

Essentials

Standard

Enhanced

Cin7 Orderhive

Cyrane

Order management software supports the purchase to pay workflow with automation applied to essential  (e.g. credit check, customer and supplier invoicing, purchase order generation, transmission of data through integrated systems) and ancillary tasks(multi-channel order tracking and analysis) inherent in the processing of orders, and allows sellers to more easily track inventory levels and selling channels, improve customer experience, and overall process sales more effectively.

Order Management

Cyrane Systems

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Cyrane

Overview

What is Cyrane?