Epicor Eclipse has demonstrated a mixed impact on overall business objectives, with reviewers highlighting both operational benefits and challenges related to business growth. Two of eight reviewers reported positive outcomes in operational efficiency, noting time savings through a unified platform and the ability to monitor transactions in real-time. Similarly, two reviewers indicated that the system contributes positively to profitability and product management. However, the platform's impact on business growth was viewed negatively by two reviewers, who described difficulties in scaling operations. The system's flexibility also received mixed feedback from two reviewers, who appreciated its capabilities but found it challenging to quickly adapt or correct issues. This suggests that while Epicor Eclipse can enhance daily operations and financial management, its rigidity may pose obstacles for organizations aiming for rapid expansion or requiring frequent system adjustments.

Showing top 4 topics

Reviewers occasionally cited additional software solutions they regularly use alongside Epicor Eclipse, with Phocas Business Intelligence emerging as the most frequently mentioned alternative. This business intelligence tool was identified by two of the 13 reviewers as part of their regular software stack. While these mentions were positive in tone, the limited number of references (15% of reviewers) constrains the ability to infer specific use cases, the depth of integration with existing workflows, or the primary reasons for its adoption. The data suggests that a segment of users leverages supplementary business intelligence tools to complement their core systems, but the overall landscape of additional software usage, beyond Epicor Eclipse, remains largely undefined within this small review sample. The low mention rate indicates that these specific tools are not universally adopted or widely discussed across the user base represented in these reviews.

Showing top 1 topics

Epicor Eclipse is widely adopted by organizations, primarily within distribution sectors, as a central Enterprise Resource Planning (ERP) system to manage core business operations. Nearly 90% of reviewers (7 of 8) indicate that the product serves as the foundation for critical functions such as sales, accounting, warehousing, procurement, and overall product distribution. However, despite its extensive functional coverage, some users encounter significant challenges, particularly concerning scalability and modernization efforts. Three of eight reviewers express difficulties in building scalable processes, noting a reliance on manual touches and limitations in integrating modern technologies like AI due to existing customizations. These operational hurdles contribute to a mixed sentiment regarding the product's long-term adaptability and efficiency, even as it remains integral to daily transactional and inventory management.

Showing top 2 topics

Reviewers of Epicor Eclipse frequently identify several areas where the product could be improved, primarily concerning its technical foundation and support services. A significant number of reviewers, 4 of 13, expressed a need for greater modernization, citing an outdated backend and a desire for a more contemporary user experience. Relatedly, 2 reviewers also specifically requested web browser accessibility, indicating a desire for the platform to evolve beyond its current interface. Concerns regarding support services were also prominent, with 3 reviewers noting issues with the timeliness and reliability of responses when creating support cases. Additionally, specific functional areas were highlighted for improvement; 2 reviewers each pointed to the need for more robust Warehouse Management System (WMS) functionality and better reporting tools. Finally, 2 reviewers mentioned limitations related to scalability and pricing, particularly for smaller companies. These observations collectively suggest a desire among some users for Epicor Eclipse to update its core technology, enhance its support infrastructure, and refine certain module capabilities.

Showing top 5 topics

Epicor Eclipse is consistently highlighted by reviewers for its strong performance in fundamental operational and financial management functions. Core strengths frequently cited include its capabilities in managing sales orders and inventory, which are mentioned by 3 of 8 reviewers each. The system also receives positive remarks for its purchasing and accounting functionalities, noted by 2 of 8 reviewers. Furthermore, its analytical features, particularly the ability to conduct detailed forensics and drill-down into data, are appreciated by a quarter of the reviewers. These areas collectively suggest that the platform provides a solid foundation for managing key business processes from order intake and inventory control through financial reconciliation and detailed analysis.

Showing top 4 topics