Filter Ratings and Reviews
Filter 31 vetted Epicor Eclipse reviews and ratings
Reviews (1-17 of 17)
Epicor Eclipse is being used across the entire business. We use it for Purchasing, Sales, Inventory Control and Accounting functions. It addresses the need to keep accurate track of inventory and all other aspects of our business. Since the software was designed for the area of business we operate in, it is a great tool.
- It's very easy to use. I have used more complex accounting software and this is so simple.
- It has some powerful reporting tools.
- It can be used at a sales counter to handle walk-in customers.
- The version we use is a non-windows based version, we chose this due to pricing since we are a small company.
- Their Tier 1 level tech support leaves a little to be desired.
- It would be nice to switch between open windows/screens.
- Online training
- In-person training
- Self-taught
Yes - Yes, the upgrade was simple. I came in on a Saturday morning and the upgrade was complete in less than 2 hours. That was the first time, which was a multiple point upgrade. The system hadn't had a point upgrade in several years when I started and that was one of the first things I had to accomplish. They provide detailed instructions for preparation and what will happen the day of.
We use it in supply chain management to complete our order fulfillments to the customer
- Quote management and order fulfillment
- Doesn't support all the sectors of bussiness
August 17, 2018
Epicor Eclipse has been eclipsed by many other packages
Epicor Eclipse is currently the ERP solution in use by the sales, purchasing, and accounting departments. It is presently the means used to keep track of customer orders, accounts receivable, purchasing, inventory management, and accounts payable. Speaking candidly, it does not address as many problems as it creates. The software wasn't designed for our industry yet we use it daily anyway.
- Strong is the job scheduling arena. Customer orders can be set up to release product on a specific schedule and each item can have its own schedule.
- The text search feature is robust. By default, the system will search multiple fields for information so you don't spend time clicking through columns to find something.
- The interface is fast, particularly compared with some other Epicor solutions.
- If you're not in the HVAC or Electrical industries and you're using Eclipse, you've got the wrong software. The scheduling component that is a huge asset to those industries is a major performance bottleneck for other industries.
- The reporting is very limited; outputs are not user friendly. No open database.
- Too many keystrokes to get things done. Redundant screens plague this system.
May 03, 2018
Is Eclipse right for your distributorship?
Epicor's Eclipse is the business system for Revere Electric Supply. It is used for the entire business cycle: quote management and order entry, purchasing, receiving, managing inventory, delivery logistics, invoicing, AR, AP, finance, commissions, and reporting. Eclipse ties into several 3rd party products for additional features, such as Avalara for tax calculations, Vantiv for secure credit card processing, Phocas for business intelligence and dashboards, and Innovo for remote data collection and delivery logistics. There are only a few areas of the distribution business that Epicor Eclipse does not have a solution, but for those areas there seem to be several choices of 3rd party vendors and good integration.
- The order entry process is very smooth, allowing users to see availability and immediately source unavailable items from vendors or other branches with single keystrokes or clicks. You can choose what columns of information display in order entry to help order writers make decisions.
- A set of built-in and unlimited user-defined "queues" allow users to be pro-active - always knowing what needs to be taken care of in real time. A "Trouble" queue, for example, shows a user their orders where the available date is further out than the requested date so they can take action.
- The RF warehouse system directs one or more pickers through the entire process of picking a customer's order and eliminates mistakes through scanning barcodes for both the shelf location and the product. The Carton Packing add-on can be used to verify quantities and products during packing, and product labels that indicate the order shipping information along with the package contents and quantities.
- Eclipse does not do cross-docking well. If you have multiple branches and want to effectively move material for specific orders between a stocking branch and a delivering branch, you may want to work partially outside of Eclipse. The system will direct you to pick, pack, and transfer the product. You then have to receive and verify the quantities and material and put it away to make it available to pick, pack, and ship to the customer.
April 26, 2018
A Total Eclipse for Wholesale Distribution
This company is a wholesale distributor of HVAC products, 70% of which we manufacture. We use Eclipse for AP, AR, GL, Sales, and Purchasing, as well as maintaining a default inventory for all 6 branches. We even use the 'Suggested PO' features for prioritizing our manufacturing processes by the department. The 'Suggested Transfer' feature is used to prioritize loads for the 12+ semi trucks we send out each week from the mother branch IN Wichita, Kansas to our branches in KC, Denver, Omaha, Lincoln and Des Moines.
We use another product for 'Labor and Materials' when costing our manufactured product.
We use another product for 'Labor and Materials' when costing our manufactured product.
- Sales Order tracking, even returns are strengths of Epicor Eclipse. It can be set up to match returns to previous orders so that the correct credits are applied. It is capable of setting up contract pricing as well as matrix level pricing according to sales velocity or individual customer buyer programs.
- Purchasing can be set up to work by full line buys or short buys while still maintaining a balanced inventory level of vendor line product.
- Vendor Invoices and purchase orders are easily matched up for payment and the diverse reporting features are able to provide multi-faceted views of Product Sales, Items with No Sales, or Sales or Purchasing trends, just to name a few.
- It is also tracking warehouse operation in both RF and non-RF environments, or a combination of the two.
- Epicor Eclipse announced sometime back about an Advanced Cycle Count (ACC) feature that our company has waited some time for. While it does work somewhat and the dashboard board is nice, the reporting feature, while on the drop down menus, is woefully inept. It also lacks the ability to separate trouble queues, such as back orders, wrong locations, and other inventory concerns, from the ACC functionality (which in our company is done by different people).
- Customer Support is now ported to another country. We don't care who does it but it adds another step in getting needed concerns addressed and, at times, the dialects can be very hard to understand, hence complicating communication of both problems and solutions involved.
- Time management system is very basic.
Eclipse is our ERP, we use it company wide in all aspects of our company, marketing, purchasing, sales, and inventory to name a few. It allows us to communicate clearly between ourselves and our vendors.
- Great for retail sales and it works well with ipads, scanners, credit card machines and was easy to implement.
- Initial support, setting up Eclipse and ensuring that everything works correctly was a huge benefit. We were off running from the start.
- Epicor has continuing education on its products and offers alternatives for things they cant do.
- Support website is very frustrating to use. If you don't know exactly what they call something when creating a ticket you have to draw from a drop down that usually doesn't have what i'm looking for, so I have to enter bogus info to get help, then I get passed around to someone who is usually too busy to take the time to really help.
- Support Communication, maybe remote in to resolve issues instead of telling us to fix an issue and get back to them.
- Email communication is usually better after I complain.
May 04, 2018
Let Epicor's Eclipse your competition!
We use Epicor's Eclipse software for inventory control, pricing, point of sale, invoicing, receivables and payables, and general ledger. Our lighting and Gear departments uses their Job Management module to bid and track larger jobs. We use their PDW (product data warehouse) module to aid our sales team to increase our catalog of products we can offer. Tracking product as it enters our location to printing shipping labels, manifesting and proof of delivery signatures to the invoices greatly aid in our collections from our credit department.
- I feel their customer service is pretty good. When having issues, being able to speak someone in a pinch is great.
- Adding features and improvements with every point upgrade keeps their software relevant and the value up there.
- Training modules make training new hires feel more comfortable with our system, and keep existing users "brushed up" on their skills.
- All these features don't come cheap.
- When we merged (both companies on Eclipse) certain functionalities we had on one system were not carried over. When asked about it, they responded"That would require custom custom coding $$$". Wasn't the code was already written?
- Sometimes more involved service requests get thrown into "Product development" status never to be heard from again...
We use both the E-term and Solar clients throughout the company. Solar is primarily used at the corporate level in purchasing and fringe departments. Most all of our sales people use the E-term client daily. We have one salesperson who uses Solar. This ERP is utilized across the company with everything we manage. I manage all of our pricing with support from our product data administrator. We believe that performance is key to looking at how our pricing impacts our clients. I use various performance reports to help create pricing strategy within the company.
- The ability to look back in history and delve into a customers particular order creates an atmosphere of support.
- Broad functionality that covers all sections of the wholesale model keeps all participating clients involved and engaged in the day to day operations of the company.
- Utilizing the ERP to support our clients and offering information based off of the data given to us.
- I have had limited experience with support but most of my experiences have left me with my questions and concerns not being fulfilled. I have two tickets in the pipeline now that I have had no follow up as to the status of the request. Makes me think that my concerns are not a priority.
- I would like to see a more updated e-term client as I feel that e-term at the counter level is a much more robust vehicle for a salesperson to work with. The point and click with a mouse at the counter slows things down with the Solar client.
- Having an improved cut and paste would also make my life easier.
As a plumbing distribution company, Eclipse is used in every department, by every employee. It runs our business.
- Inventory - maintaining products on the shelf without having excess.
- Order Entry - fast, easy and efficient- allowing us to give great customer service.
- Accounting - receivables and payables - system gives you all the information to handle problems and give good customer service
- New Message system needs more work. Still not efficient. Ability to have messages and Job Queues automatically emailed to offsite employees can quickly handle problems.
- A/P Preview Queue - should be able to enter thru options without having to move my hand to the mouse to update the screen.
- Emailing options should be a global option -- not just Faxing and Printing -- this is the 21st Century. Email should not be an additional expense, should be just part of the package.
- Web Order should be enhanced - no improvements in a very long time.
- To expensive and long wait time to get anything custom done or just a standard project (like move to laser printing in the warehouse) -- everyone has to go to other companies.
Eclipse is used as the primary software of our company. We run sales, purchasing, operations and finance on it. Generally it is one of the better ERP systems available in the electrical distribution space. It has an inherent understanding of how products, projects, orders, and warehouses are setup for our industry. It's greatest strength is probably the ways in which it has setup the product/price line/pricing data to meet our industry's unique needs. There are also some strong drawbacks to using the system, which we try to overcome with either 3rd party add on products that integrate with Eclipse, or custom programming we do in house.
- Transaction - we are able to rebuild inventory and financial history step by step if there is ever an issue.
- The pricing engine is fairly robust, and allows us needed control over sells strategies.
- Parts of the system are editable, and we are able to quickly iterate new solutions for internal customers.
- Their support has gotten worse over the years. They fired a large portion of staff in favor of cheaper new hires. It is getting slowly better over time as their support people are gaining experience, but decades of institutional knowledge was lost. Response time can vary wildly depending, which is troubling when you have an immediate need. They have made a partial mea culpa, but the situation is not fully remedied.
- The user interface is clunky. The original interface, E-term, is a terminal based system (think DOS). A few years ago they rebuilt it using Java and called the new interface Solar, which is a more point and click, windows friendly version. Solar is slower, and so has been difficult for us to get the user adoption we've needed. In addition, any customization we do doesn't work in Solar. Now they have announced a new road-map to make it all web-based. Good luck to them, but it seems they spend all their time playing catch-up instead of making deep system improvements.
- There are significant gaps in what Eclipse is able to do. Sometimes there are third party products (Proof of Delivery, E-commerce, Tax, etc.), and sometimes Epicor offers in house solutions (Job Management, EDI, etc.). In either case, there are a string of products we have to integrate and maintain to make Eclipse functional. Most of them require support contracts, and have varying degrees of support.
We use Epicor Eclipse across the whole organization. It provides us with a way to track every order processed and what stage it is at. It also integrates with other products that give you more flexibility and versatility.
- Eclipse gives the ability to utilize real time on hand quantities instead of having to wait til it does a nightly update.
- I wish there was a better way to do returns for inspections. It is a lengthy process to keep the items tagged on the outgoing for inspection and the incoming once inspection complete.
April 26, 2018
Just an average Eclipse user's thoughts...
Eclipse is used in every department within our company; primarily for purchasing and sales.
- Very detailed and specific inventory control
- Enhanced order entry and sales functionality
- Strong control of purchasing attributes and managing the purchasing process
- Better and more detailed sales analysis would be a great improvement
Epicor is our primary inventory management software. I use it on a daily basis for inventory management and purchasing. Eclipse provides many useful tools and reports for inventory analysis and control. Our sales force use it for all sales orders and bids. Management uses Eclipse for countless operations and maintenance.
- Reporting tools are very useful. Numerous system reports are available and are customized for any use.
- User-defined screens allow for faster and more efficient work.
- Product maintenance is streamlined and efficient.
- Help screens are available with a keystroke.
- Order maintenance and processing are quick and easy with the available widgets.
- Additional help topics and easier to locate in the index.
- More customizable work queues.
Eclipse is being used by our entire organization. It has solved the issue of having multiple different WMS at different locations and allowed us to use the same WMS for our accounting software for the most part.
- Sales order entry is very easy.
- Solar is much better than e-term if you are going to spend the money to change systems you should go with Solar it more windows based and users are able to find things much easier.
- Eclipse reports are good, and the ability to create your own reports really helps as well.
- Eclipse needs to improve their upgrade process. They do a good job of telling us what they are improving but they always break something that was working just fine before and they don't always fix it.
- The accounting side seems to be after thought, there needs to be more thought put into how it functions as a whole.
Epicor Eclipse is used by our whole organization. We use it for point of sales transactions and ordering of materials for stock as well as the accounting and business management tools. We use the tracker system to stay organized and to communicate about our transactions. It allows for the efficient purchasing and transferring of materials between our 10 branches.
- Epicore Eclipse manages the inventory including Serial numbers, and Ordering quantity, taking into consideration seasonality.
- Trackers are an efficient way to keep track of things that need to be taken care of in the future.
- Custom Queues allow for the customization of work flows to best suit your business needs
- The database is relatively easy to work with when employing 3rd parties to interact with your data.
- It is shocking that Epicore Eclipse does not have a bank reconciliation function.
- Epicore Eclipse has some serious deficiencies in security protocols.
- We have struggled with the drop in easy to access support that accompanied the purchase of Eclipse by Epicore.
We use Eclipse across the whole organization. From entering sales, to tracking inventory, to some level of financial reporting.
- Links between different areas
- Journal entries
- Data extraction
- Financial reporting is fairly weak. No ability to run cash flow statement.
- Data manipulation
- Importing journal entries
Used across all departments and branches of organization
- Ability to personalize screens and widgets.
- Links between related transactions
- Return goods queue has flaws and bad links
- Serial numbers hard to fix in Solar
- Authorization keys can be difficult to understand
Epicor Eclipse Scorecard Summary
Feature Scorecard Summary
About Epicor Eclipse
Categories: Enterprise Resource Planning (ERP)
Epicor Eclipse Technical Details
| Operating Systems: | Unspecified |
|---|---|
| Mobile Application: | No |