#1 most frequent
United States of America
83.5%207 installations of 248
What is Epicor Eclipse?
Epicor Eclipse is an end-to-end business system for wholesale distributors, as well as electrical, HVAC, plumbing and PVF businesses. Eclipse simplifies complex distribution processes found in today’s dynamic supply chains.
Categories & Use Cases
Videos
Top Performing Features
Order entry
Users can enter an order once, and the data flows to all the necessary units such as fulfillment and billing.
Category average: 8.1
Manufacturing Costs
Estimate, plan and monitor costs and variances by plant. Capture resource costs using standard, actual, LIFO, FIFO or multiple costing methods.
Category average: 7.6
Pay calculation
Pay calculation provides for computation of employee pay with state and federal deductions.
Category average: 7.5
Areas for Improvement
Travel & Expense Management
Enter expenses from mobile devices, integrate credit card and travel booking, configure policy enforcement
Category average: 7.2
Budgetary Control & Encumbrance Accounting
Control spending at any budget level or time interval
Category average: 7.2
Custom reports
Users can create custom reports.
Category average: 7.4
Who Buys & Uses Epicor Eclipse
#2 most frequent
Canada
8.9%22 installations of 248
#3 most frequent
Australia
2.0%5 installations of 248
Cons
- Outdated user interface and lack of web browser accessibility
- Inconsistent timeliness and reliability of support responses
- Limited Warehouse Management System (WMS) functionality
Epicor Eclipse Sure
Use Cases and Deployment Scope
We use Epicor Eclipse for all sales, inventory, purchasing and accounting items in our business. We also use a number of warehouse solutions for pulling and organizing products for our customers.
Pros
- It is fairly easy to use, once trained
- It takes a lot of the manual thinking out of the process
- Able to manage large amounts of inventory
Cons
- In my opinion, Epicor seems to want to sell add-on products constantly. They don't provide pricing at the beginning, but then rely on sticker shock and hidden costs (e.g. APIs)
- There are times when we cannot figure out where numbers are coming from, especially costs. It would be nice if there was a way to see, in plain English, where a cost is coming from.
- It seems unconscionable that we are unable to print financial statements to a pdf file.
- In our experience, Support, which had been going well for a while, has become much less reliable and not very timely.
Return on Investment
- I can't really provide hard numbers. We can't live without Epicor Eclipse right now, but we might listen to offers of a new ERP system
Usability
Other Software Used
Microsoft 365, QuickBooks Online, FreeSight
Answered truthfully for the parts I use.
Use Cases and Deployment Scope
We use Eclipse for all aspects of the business. Sales, accounting, and warehousing. It is nice to have a solution, when paired with some external sources, that covers all aspects of the business within a single system. It would be great to see the WMS side become more robust. There are limitations within that part that don't allow for ease of use in a distribution center.
Pros
- Sales orders.
- PO searches.
- Lots of queues for tracking specific items.
- All the forensics that are available.
Cons
- Need more robust WMS.
- Carton packing is not fully integrated.
- Better reporting tools.
Return on Investment
- Positive with the cloud move.
- Time saving with 1 platform.
- Negative on the fair WMS.
Usability
Other Software Used
Elite EXTRA, Phocas Business Intelligence
The right system for managing payments processing invoices and streamlining financial budgeting.
Use Cases and Deployment Scope
One of the great features that I have fully utilized in my career from Epicor Eclipse is Accounts Receivable, which records customer payments instantly and processes invoices from the built-in ledger. We have used it in our stores to manage credit, preventing customers with overdue balances from placing new orders.
Pros
- Processing data on payments.
- Credit controls.
- Resource monitoring from our warehouse.
Cons
- The learning curve is steep for new users.
- The performance is excellent.
Return on Investment
- Effective revenue management has accrued positive ROI.
- Our business has developed the right budgeting structure, which has contributed to positive growth.
Usability
Other Software Used
Snowflake, ChatGPT, ClickUp
Epicor Eclipse Review
Use Cases and Deployment Scope
IT Manager.
Pros
- end users are able to watch video
- I think get training on site is done well in Epicor Eclipse
Cons
- In my experience, there is room for improvement in Epicor Eclipse when creating a support case and then getting a response in a timely manner
- In my opinion, there is room for improvement to get Epicor Eclipse to work in a Web browser
Usability
[...] review
Use Cases and Deployment Scope
In our organization, we use Epicor Eclipse as our ERP (enterprise resource planning) use for all and RF in warehouse. Epicor Eclipse is used in accounting and all numbers for the company.
Pros
- Support
- Warehouse
- Simple orders
Cons
- support
- R&d for eclipses
- moving to solar and not eterm
Return on Investment
- It is a great assist to the company
- we have used since 2002
- allowed us to custom code