TrustRadius
Epicor SoftwareEpicor eclipse the best2018-09-07T21:03:12.056ZWe use it in supply chain management to complete our order fulfillments to the customer,Quote management and order fulfillment,Doesn't support all the sectors of bussiness,8,No,Change management was minimal,It was a positive impact with use of Epicor Eclipse as it can offer complete business digitalization along with refined distribution expertise,Geetha PendyalaEpicor Eclipse casts a broad shadow over other business management software2018-08-17T22:04:08.540ZAt North Coast Electric, we use Epicor Eclipse throughout our entire company, in all of our locations and divisions. It is the primary foundation software we use to manage actual and potential inventory, take orders and manage to ship and submit product inquiries. We also use it to generate very important daily and weekly reports.,The ease of learning Epicor Eclipse has made it very easy to implement throughout our company as well as training new hires and getting them working as quickly as possible.
The reports we generate in Epicor Eclipse can be opened right into Excel or saved to personal or company servers. Both options are helpful in different scenarios.
Most importantly we have never had any issues with malfunction or crashes in the software and this is essential to keeping our business running smoothly.,Some of the category names in the drop-down menus are not exactly obvious as to what you might find within those menus but once you get to know where things are hiding it's very easy to use anyway.
It would be nice to have a little bit more options for customization regarding the populatable fields that generate automatically. And maybe just some fun features like customizing colors or themes. The current aesthetic is quite drab.
In the rare instance that support needs to populatable, it seems like there's not a lot of communication going on between them, on their end. Luckily it's not something that has to happen very often.,8,Epicor Eclipse has helped quite a lot in our warehouse and distribution areas. It's become an essential part of our day by day. It seamlessly facilitates both our direct shipping and drop shipping needs. Integration of shipping carrier options and the ability to either bill the customer or our own company has saved a lot of time as well.,Yes,We don't use that feature. We have a separate e-commerce backend for our website and procurement.,We have increased profits by being able to search for competitor products and pricing and be able to match or beat their price and gain sales.
Communication throughout all of our locations regarding ordering and inventory has become a lot easier and more consistent because anywhere anytime any of our employees can be looking at the exact same screen.
I have saved us a lot of time and effort being able to generate reports in Eclipse and manage them directly in Excel.,Verified UserEpicor Eclipse has been eclipsed by many other packages2018-08-17T20:53:56.381ZEpicor Eclipse is currently the ERP solution in use by the sales, purchasing, and accounting departments. It is presently the means used to keep track of customer orders, accounts receivable, purchasing, inventory management, and accounts payable. Speaking candidly, it does not address as many problems as it creates. The software wasn't designed for our industry yet we use it daily anyway.,Strong is the job scheduling arena. Customer orders can be set up to release product on a specific schedule and each item can have its own schedule.
The text search feature is robust. By default, the system will search multiple fields for information so you don't spend time clicking through columns to find something.
The interface is fast, particularly compared with some other Epicor solutions.,If you're not in the HVAC or Electrical industries and you're using Eclipse, you've got the wrong software. The scheduling component that is a huge asset to those industries is a major performance bottleneck for other industries.
The reporting is very limited; outputs are not user friendly. No open database.
Too many keystrokes to get things done. Redundant screens plague this system.,2,When I used Eclipse, it was unfortunately not well matched for the company using it. It was hand selected by the owner of the company when the company was a single location. It great to a nationwide organization and has been pretty hamstrung by the software. He regularly insisted it was still a good package for their particular industry but just about everyone working within the organization knew that wasn't the case.
It does have robust order management. The inventory and purchasing management tools are average, but the warehousing is above average. Financial functions are below average. The entire platform really feels antiquated.,No,The company does use the integrated eCommerce platform. That was good for a lot of companies and was probably the reason Eclipse hung on even though the platform as a whole wasn't the right fit for the company. The eCommerce piece is very easy for clients to use and provides enough visibility into inventory and pricing that customers liked the experience.,Again, owing to the mismatch between the industry and the software, I feel that Epicor Eclipse was a deterrent to company progress. Its use cost the company tens of thousands of dollars a year in lost productivity.,Epicor Prophet 21, DDI System Inform and Microsoft Dynamics GP,250,2,Order management
Warehousing and inventory control
Accounting,I hate to be a naysayer here, but there aren't many innovative ways to use the software. You're pretty locked in to defining your business processes based on the software's limitations.,Honestly, we have been actively evaluating replacements for Epicor Eclipse.,2Verified UserIs Eclipse right for your distributorship?2018-05-03T16:38:54.748ZEpicor's Eclipse is the business system for Revere Electric Supply. It is used for the entire business cycle: quote management and order entry, purchasing, receiving, managing inventory, delivery logistics, invoicing, AR, AP, finance, commissions, and reporting. Eclipse ties into several 3rd party products for additional features, such as Avalara for tax calculations, Vantiv for secure credit card processing, Phocas for business intelligence and dashboards, and Innovo for remote data collection and delivery logistics. There are only a few areas of the distribution business that Epicor Eclipse does not have a solution, but for those areas there seem to be several choices of 3rd party vendors and good integration.,The order entry process is very smooth, allowing users to see availability and immediately source unavailable items from vendors or other branches with single keystrokes or clicks. You can choose what columns of information display in order entry to help order writers make decisions.
A set of built-in and unlimited user-defined "queues" allow users to be pro-active - always knowing what needs to be taken care of in real time. A "Trouble" queue, for example, shows a user their orders where the available date is further out than the requested date so they can take action.
The RF warehouse system directs one or more pickers through the entire process of picking a customer's order and eliminates mistakes through scanning barcodes for both the shelf location and the product. The Carton Packing add-on can be used to verify quantities and products during packing, and product labels that indicate the order shipping information along with the package contents and quantities.,Eclipse does not do cross-docking well. If you have multiple branches and want to effectively move material for specific orders between a stocking branch and a delivering branch, you may want to work partially outside of Eclipse. The system will direct you to pick, pack, and transfer the product. You then have to receive and verify the quantities and material and put it away to make it available to pick, pack, and ship to the customer.,9,As an Electrical Distributorship, Revere benefited from our conversion to Eclipse in 2005 by getting ahead of all our regional competition in terms of capabilities. We have been able to maintain that edge by staying on the most current version of the software. The focus on distribution means the majority of new features integrated into the application have our business in mind.,Yes,Change management was a minor issue with the implementation,We moved away from the integrated web storefront to a 3rd party system that allows us more flexibility, Rockwell Proposal Works integration, and better product catalog drill-downs.,Eclipse initially and continuously allows us to stay ahead of our regional competition in the electrical distribution industry.
We can see this impact when comparing our statistics with others in the NAED/BAM where we typically outperform them by one to four percentage points in sales growth year over year.,None,300,3John HeinzelA Total Eclipse for Wholesale Distribution2018-04-26T20:58:10.317ZThis company is a wholesale distributor of HVAC products, 70% of which we manufacture. We use Eclipse for AP, AR, GL, Sales, and Purchasing, as well as maintaining a default inventory for all 6 branches. We even use the 'Suggested PO' features for prioritizing our manufacturing processes by the department. The 'Suggested Transfer' feature is used to prioritize loads for the 12+ semi trucks we send out each week from the mother branch IN Wichita, Kansas to our branches in KC, Denver, Omaha, Lincoln and Des Moines.
We use another product for 'Labor and Materials' when costing our manufactured product.,Sales Order tracking, even returns are strengths of Epicor Eclipse. It can be set up to match returns to previous orders so that the correct credits are applied. It is capable of setting up contract pricing as well as matrix level pricing according to sales velocity or individual customer buyer programs.
Purchasing can be set up to work by full line buys or short buys while still maintaining a balanced inventory level of vendor line product.
Vendor Invoices and purchase orders are easily matched up for payment and the diverse reporting features are able to provide multi-faceted views of Product Sales, Items with No Sales, or Sales or Purchasing trends, just to name a few.
It is also tracking warehouse operation in both RF and non-RF environments, or a combination of the two.,Epicor Eclipse announced sometime back about an Advanced Cycle Count (ACC) feature that our company has waited some time for. While it does work somewhat and the dashboard board is nice, the reporting feature, while on the drop down menus, is woefully inept. It also lacks the ability to separate trouble queues, such as back orders, wrong locations, and other inventory concerns, from the ACC functionality (which in our company is done by different people).
Customer Support is now ported to another country. We don't care who does it but it adds another step in getting needed concerns addressed and, at times, the dialects can be very hard to understand, hence complicating communication of both problems and solutions involved.
Time management system is very basic.,8,Eclipse does a good job of tracking inventory in all phases of sales, picking, transfer, purchasing and returns. As a distribution program, it is very good overall.,Yes,Not using at this point,Reporting features allow tracking items trending downward which can glut inventory space and dollars if not adjusted
GMROI reports help analyze turn ratios and adjusted dollar values and margins of product lines.
Suggested Purchase Order features allowed controlled inventory purchases which avoid lost sales while managing overall dollars invested in an acquired product with the lowest freight costs possible.,Bob McFarland
Unspecified
Epicor Eclipse
31 Ratings
