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Epicor SoftwareIs Eclipse right for your distributorship?2018-05-03T16:38:54.748ZEpicor's Eclipse is the business system for Revere Electric Supply. It is used for the entire business cycle: quote management and order entry, purchasing, receiving, managing inventory, delivery logistics, invoicing, AR, AP, finance, commissions, and reporting. Eclipse ties into several 3rd party products for additional features, such as Avalara for tax calculations, Vantiv for secure credit card processing, Phocas for business intelligence and dashboards, and Innovo for remote data collection and delivery logistics. There are only a few areas of the distribution business that Epicor Eclipse does not have a solution, but for those areas there seem to be several choices of 3rd party vendors and good integration.,The order entry process is very smooth, allowing users to see availability and immediately source unavailable items from vendors or other branches with single keystrokes or clicks. You can choose what columns of information display in order entry to help order writers make decisions.
A set of built-in and unlimited user-defined "queues" allow users to be pro-active - always knowing what needs to be taken care of in real time. A "Trouble" queue, for example, shows a user their orders where the available date is further out than the requested date so they can take action.
The RF warehouse system directs one or more pickers through the entire process of picking a customer's order and eliminates mistakes through scanning barcodes for both the shelf location and the product. The Carton Packing add-on can be used to verify quantities and products during packing, and product labels that indicate the order shipping information along with the package contents and quantities.,Eclipse does not do cross-docking well. If you have multiple branches and want to effectively move material for specific orders between a stocking branch and a delivering branch, you may want to work partially outside of Eclipse. The system will direct you to pick, pack, and transfer the product. You then have to receive and verify the quantities and material and put it away to make it available to pick, pack, and ship to the customer.,9,As an Electrical Distributorship, Revere benefited from our conversion to Eclipse in 2005 by getting ahead of all our regional competition in terms of capabilities. We have been able to maintain that edge by staying on the most current version of the software. The focus on distribution means the majority of new features integrated into the application have our business in mind.,Yes,Change management was a minor issue with the implementation,We moved away from the integrated web storefront to a 3rd party system that allows us more flexibility, Rockwell Proposal Works integration, and better product catalog drill-downs.,Eclipse initially and continuously allows us to stay ahead of our regional competition in the electrical distribution industry.
We can see this impact when comparing our statistics with others in the NAED/BAM where we typically outperform them by one to four percentage points in sales growth year over year.,None,300,3John HeinzelA Total Eclipse for Wholesale Distribution2018-04-26T20:58:10.317ZThis company is a wholesale distributor of HVAC products, 70% of which we manufacture. We use Eclipse for AP, AR, GL, Sales, and Purchasing, as well as maintaining a default inventory for all 6 branches. We even use the 'Suggested PO' features for prioritizing our manufacturing processes by the department. The 'Suggested Transfer' feature is used to prioritize loads for the 12+ semi trucks we send out each week from the mother branch IN Wichita, Kansas to our branches in KC, Denver, Omaha, Lincoln and Des Moines.
We use another product for 'Labor and Materials' when costing our manufactured product.,Sales Order tracking, even returns are strengths of Epicor Eclipse. It can be set up to match returns to previous orders so that the correct credits are applied. It is capable of setting up contract pricing as well as matrix level pricing according to sales velocity or individual customer buyer programs.
Purchasing can be set up to work by full line buys or short buys while still maintaining a balanced inventory level of vendor line product.
Vendor Invoices and purchase orders are easily matched up for payment and the diverse reporting features are able to provide multi-faceted views of Product Sales, Items with No Sales, or Sales or Purchasing trends, just to name a few.
It is also tracking warehouse operation in both RF and non-RF environments, or a combination of the two.,Epicor Eclipse announced sometime back about an Advanced Cycle Count (ACC) feature that our company has waited some time for. While it does work somewhat and the dashboard board is nice, the reporting feature, while on the drop down menus, is woefully inept. It also lacks the ability to separate trouble queues, such as back orders, wrong locations, and other inventory concerns, from the ACC functionality (which in our company is done by different people).
Customer Support is now ported to another country. We don't care who does it but it adds another step in getting needed concerns addressed and, at times, the dialects can be very hard to understand, hence complicating communication of both problems and solutions involved.
Time management system is very basic.,8,Eclipse does a good job of tracking inventory in all phases of sales, picking, transfer, purchasing and returns. As a distribution program, it is very good overall.,Yes,Not using at this point,Reporting features allow tracking items trending downward which can glut inventory space and dollars if not adjusted
GMROI reports help analyze turn ratios and adjusted dollar values and margins of product lines.
Suggested Purchase Order features allowed controlled inventory purchases which avoid lost sales while managing overall dollars invested in an acquired product with the lowest freight costs possible.,Bob McFarlandEpicor Eclipse Review2018-04-12T14:51:33.926ZEpicor Eclipse is being used across the entire business. We use it for Purchasing, Sales, Inventory Control and Accounting functions. It addresses the need to keep accurate track of inventory and all other aspects of our business. Since the software was designed for the area of business we operate in, it is a great tool.,It's very easy to use. I have used more complex accounting software and this is so simple.
It has some powerful reporting tools.
It can be used at a sales counter to handle walk-in customers.,The version we use is a non-windows based version, we chose this due to pricing since we are a small company.
Their Tier 1 level tech support leaves a little to be desired.
It would be nice to switch between open windows/screens.,8,I believe that we have benefited from these capabilities. The company implemented the system roughly 20 years ago to replace handwritten ledgers, journals, sales and pick tickets and typewritten invoicing. With over 12,000 items in inventory, this had to be a solution that would make it easier to keep track of all areas of our business. If it didn't they wouldn't have even tried.,No,Currently, we do not benefit from eCommerce capability. We have recently begun to investigate an option called Epicor Commerce Connect, which would allow our customers to place orders online and maintain real-time inventory records as well. Since we have never offered online ordering or payments there is some hesitation in pursuing this avenue.,I'm fairly certain the return on investment has been tremendous, having used the system for so long now and it requires less effort than their previous methods.
I believe the inventory accuracy has improved significantly as well.
I believe that there has also been a positive impact on the customer billing and accounts receivable functions.,SAP and Great Plains,20,1,Probably the most important would be Inventory management.
Second would have to be Sales functionality.
Third would be the accounting aspect, in this scenario I am including Accounts Receivable and Payable in the same use case.,Our organization hasn't really been innovative in their use of the system. They know how it works and that's how they use it.,One way they could use it in the future would be to add on an E-commerce module.
Maybe in the future they can utilize the cycle count features.,10,Price
Product Features
Third-party Reviews,I personally would have opted for a windows based system. It's easier to use, more customization is available and it is more like what the users see in other applications. This creates a better feeling about the system and less hostility. A few other things I would insist upon is a better support package, so when we bring on new people (which doesn't happen very often at all) they can get the same high-level of training that is provided when the system was installed without the high cost of occasional training sessions provided by Epicor at various times through the year.,Vendor implemented,I don't know I wasn't here when that happened.,5,Online training
In-person training
Self-taught,10,9,I did a lot of my self teaching just by going into various applications and seeing what the screens looked like, figuring out what went where and how to properly use certain screens. The best thing is that as long as you don't save your work, you can't really mess anything up, Eclipse is goos in that aspect because you can abort almost any process before it can be saved.,5,I really couldn't say, because I don't know what is configurable and what isn't. I guess my only recommendation would be, to make sure you map out what you want from the system, what you need from the system, and what you would like from the system before you implement. That way you can know whether it is for you and your needs or not. You may have to settle or compromise between your wants, needs and likes.,No - we have not done any customization to the interface,No - we have not done any custom code,I really don't have anything else to add on this topic.,6,No,We had an issue with Sell Matrices and nobody here either knew or remembered how they had been set up or how to fix them. The tier 1 support guy was great, it took a little bit longer but he stayed with it and escalated it to get assistance from tier 2 in order to resolve the case.,General ledger journal entries are very easy.
Cash applications are very easy
vendor and customer ledger review is very easy,Report writer is somewhat difficult to master
inventory look ups are not clearly identifiable in the menu,8,5,10,10,none,None,,5,I can't provide any advice or tips on this subject since we didn't opt to integrate anything.,8,9,I wasn't involved in the negotiation of any terms. As far as I know there wasn't any or much negotiation to be had, since we were looking or a system and theirs did exactly what we needed for our industry. It was almost a perfect fit.,I have not tips or advice in regards to effectively dealing with the vendor. I don't think they would be completely unreasonable, if they were they wouldn't have many customers, but I don't know that for sure.,Yes,We had current available processes
Any bugs from prior upgrades were worked out,I really don't know what to expect, we just had one in December and there were really no noticeable differences based on our particular set up.,No,NoErik HallEclipse is best!2018-03-29T22:32:16.910ZEclipse is our ERP, we use it company wide in all aspects of our company, marketing, purchasing, sales, and inventory to name a few. It allows us to communicate clearly between ourselves and our vendors.,Great for retail sales and it works well with ipads, scanners, credit card machines and was easy to implement.
Initial support, setting up Eclipse and ensuring that everything works correctly was a huge benefit. We were off running from the start.
Epicor has continuing education on its products and offers alternatives for things they cant do.,Support website is very frustrating to use. If you don't know exactly what they call something when creating a ticket you have to draw from a drop down that usually doesn't have what i'm looking for, so I have to enter bogus info to get help, then I get passed around to someone who is usually too busy to take the time to really help.
Support Communication, maybe remote in to resolve issues instead of telling us to fix an issue and get back to them.
Email communication is usually better after I complain.,8,Order management is outstanding. We can go back thru the change log and see everything that took place which is a tool that I've never had in a sales tool. This makes training easy being able to have this option.,Yes,Change management was a major issue with the implementation,I have not,Just made things very easy.Ezery KennedyLet Epicor's Eclipse your competition!2018-05-04T22:20:58.344ZWe use Epicor's Eclipse software for inventory control, pricing, point of sale, invoicing, receivables and payables, and general ledger. Our lighting and Gear departments uses their Job Management module to bid and track larger jobs. We use their PDW (product data warehouse) module to aid our sales team to increase our catalog of products we can offer. Tracking product as it enters our location to printing shipping labels, manifesting and proof of delivery signatures to the invoices greatly aid in our collections from our credit department.,I feel their customer service is pretty good. When having issues, being able to speak someone in a pinch is great.
Adding features and improvements with every point upgrade keeps their software relevant and the value up there.
Training modules make training new hires feel more comfortable with our system, and keep existing users "brushed up" on their skills.,All these features don't come cheap.
When we merged (both companies on Eclipse) certain functionalities we had on one system were not carried over. When asked about it, they responded"That would require custom custom coding $$$". Wasn't the code was already written?
Sometimes more involved service requests get thrown into "Product development" status never to be heard from again...,8,As the business has grown and diversified we have been able to work with Epicor to adapt to our needs. Also working with their preferred companion software providers, we have been able to add sales analytics to help us focus on areas where we can strengthen our position with our clients.,Yes,Change management was a big part of the implementation and was well-handled,Currently we have not implemented Epicor's eCommerce solution's.,One of the main positive ROI impacts has been the constant upgrading and adding of new features to keep the software user friendly, relative, and robust.
Our credit manager has said it has made their job easier with daily reports to catch pricing discrepancies and straighten out before they go to invoice makes us look better.
With the addition of sale analytics it has given our sales force tools and new approaches to our customer base which has raised profitability.Glen Ritter
Unspecified
Epicor Eclipse
28 Ratings
