Name: EverAssistant EMR
Author: EverAssistant Inc.

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EverAssistant EMR is an electronic medical records (EMR) platform offered by EverAssistant Inc. According to the vendor, it is designed to support healthcare providers of all sizes, including solo practitioners, small clinics, and large medical organizations. This suite of virtual care services includes features such as telemedicine, online booking, appointment management, and customer relationship management. EverAssistant EMR is utilized by various professionals and industries, including primary care physicians, specialists, medical clinics, hospitals, and telemedicine providers.

## Key Features

**Schedule and Customer Management**: According to the vendor, EverAssistant EMR allows users to manage their schedule and appointments 24/7 from anywhere. It provides access to patients' information and appointment history, as well as the ability to send prescriptions and referrals easily.

**Service and Provider Management**: Users can set up services and providers to serve patients, customizing each service based on their needs. The vendor claims that EverAssistant EMR also enables users to personalize the availability of each provider.

**Beyond Online Scheduling**: The vendor states that EverAssistant EMR allows patients to access the schedule for booking and managing appointments. Additionally, the platform offers mobile apps that facilitate health card validation and customized intake forms submission.

**Virtual Visits**: EverAssistant EMR includes built-in teleconferencing capabilities, enabling healthcare providers to conduct telemedicine appointments. According to the vendor, this feature allows them to provide virtual care services to patients remotely and alleviate patient anxiety about congregating in waiting rooms.

**Strengthen Customer Relationships**: The vendor claims that EverAssistant EMR improves patient communication through in-app appointment notifications and enables video conferencing for virtual visits. It also provides secure access to prescriptions and referrals, which can enhance patient satisfaction.

**Cloud Service**: EverAssistant EMR is a cloud-based platform that offers secure and PHIPA compliant online data storage. According to the vendor, this eliminates the need for high IT setup costs and reduces resources allocated to hardware, software, and maintenance.

**Easy to use iOS and Android apps**: The vendor states that EverAssistant EMR offers user-friendly mobile apps that allow patients to book and update appointments. It also provides the ability to securely attach documents to appointments for provider review and offers automatic appointment reminders to reduce no-shows.

**Capture and process health data**: According to the vendor, EverAssistant EMR enables the collection and processing of health-relevant data from patients' devices and applications. This data can be shared with healthcare providers to gain a comprehensive view of patients' health and facilitate better care management.

**Finding You**: EverAssistant EMR aims to increase healthcare providers' visibility on its platform, allowing new and existing patients to discover and connect with them. The vendor claims that effective search functionality improves patient access to services.

**Appointment and Customer Management**: The vendor states that EverAssistant EMR streamlines the management of appointments and customer information. It simplifies the process of scheduling, rescheduling, and canceling appointments, and provides access to appointment history and patient details for better care coordination.

**Services and Service Provider Management**: EverAssistant EMR allows users to customize services and providers based on their practice's needs. The vendor claims that users can personalize the availability and scheduling preferences of each provider, and easily manage and update service offerings.

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EverAssistant EMR

Medical Office EMR and EHR Software is designed to deal with the daily operations of a medical office.  It is available as desktop software, client-server software and internet-based software. While the terms EMR and EHR  are sometimes used interchangeably, EMR more often refers to digital records for internal use within the practice, whereas EHR refers to digital records that can be shared externally, with patients, other health care providers, insurance companies, etc.

Medical Office EMR & EHR

EverAssistant Inc.

Billing and Claims Management

Managing the entire revenue cycle to help improve collection rates

Real-time eligibility verification

The software checks a patient’s insurance and benefits eligibility and tracks co-pay and deductible information.

Coding

The software helps users find the correct codes – whether ICD-9 or ICD-10 – for claims.

Claims management

This includes claim scrubbing, electronic claim submission, and automated claim tracking.

Claim scrubbing

Electronic Claim Submission

Electronic Claim Submission refers to the ability of the software to submit claims electronically to insurance carriers from directly within the application.

Automated Claim Tracking

Automated Claim Tracking includes features related to tracking claims throughout their lifecycle through automation.

Patient billing

The software can generate statements, send them to patients via mail or email, and process payments.

Payment Processing

Payment Processing features enable the medical office to receive payments for co-pays or out-of-pocket payments via popular payment methods directly from patients from within the application.

Electronic Bill Pay

Online Bill Pay

Online Bill Pay allows patients to remit payment for co-pay and services via an online interface

Create Patient Statements

The software can generate billing statements for patient on-demand for any time period.

Mail or Email Patient Statements

Patient statements may be delivered via postal mail or electronically via email

Automated Alerts for Overdue Claims

The software automatically generates and sends overdue payment notifications to delinquent accounts.

Superbill Generation

The software generates Superbills which encompass multiple practices, services, visits, time periods, etc.

Denial / Underpayment Management

Denial and underpayment management features

Patient Payment Histories

The system can generate historical balance and payment reports for patients.

Electronic Remittance Advice

The software automatically provides electronic notifications upon remittance of payments

Streamlined Data Entry

Streamlined Data Entry refers to the usability and seamlessness of billing and claims management function data entry.

HIPAA Compliance

Billing and claims features requirements for compliance with HIPAA

SiHCFA Compliance

Electronic processing for compliance with SiHCFA workers compensation regulations

Credit Card Processing

Credit Card Processing refers to the ability to receive payment from patients via credit card

CodeCorrect

Clearinghouse Integration

The software supports integration with medical payments clearinghouses out of the box.

Accounting Integration

Refers to the medical office software's ability to integrate out of the box with accounting applications

Reporting

Support for reporting features specifically designed to support billing and claims management.

Financial Reporting

Reports and dashboards allow users to understand the financial health of a practice.

Revenue Cycle Management

Revenue Cycle Management features enable a medical practice to easily report on and manage cash flow across payables , receivables with both insurance carriers and patients, etc.

Integration with EMR/EHR

The medical office software integrates out of the box with EMR/EHR software.

Patient Scheduling

Managing patient scheduling, appointment reminders, and patient check-in

Drag-and-drop Scheduling

The software supports a graphical calendar interface for easy scheduling of facilities, equipment, physicians, and other staff.

Facility Scheduling

Refers to the ability of medical office software to manage facilities scheduling.

Physician Scheduling

Physician scheduling features enable for dynamic and flexible scheduling of physicians

Rule-based scheduling

The software sets schedules based on a set of rules or criteria that account for various institutional and individual needs.

Automated patient check-in

The software streamlines the check-in process, with features like co-pay notification, digital ID photos, insurance card scanning, waiting time updates, and self-check-in kiosks.

Automated appointment reminders

Patients receive automated reminders via text, phone or email in advance of appointments to help decrease the number of no-shows.

Multi-location support

The software can coordinate scheduling across multiple locations, facilities or practitioners.

ZocDoc Integration

The practice software supports integration to ZocDoc for online patient scheduling out of the box

Calendar interface

The software provides a user-friendly calendar from which users can track and schedule appointments.

Medical Inventory Management

Inventory Management allows medical practices to track supply levels and manage re-ordering.

Automated Supply Tracking

Triggered Reorder Notifications

The medical practice software automatically triggers notifications for supply reorders to office staff when supplies run below set thresholds.

Electronic Medical Records

Digital charting of a patient’s medical and treatment history

Charting / document management

Practitioners can easily create a patient record, take notes, update patient information, and understand a patient’s history at a glance.

Templates

The EMR software includes pre-built and customizable templates to allow for easy, standardized organization of clinical data and notes.

E-prescribing

Practitioners can write and send prescriptions electronically, as well as approve or deny renewal requests.

EverAssistant EMR

Overview

What is EverAssistant EMR?