TrustRadius Insights
Good Egg has been a reliable partner for companies looking to streamline their background check process. Users have found that the …
Overview
What is Good Egg?
Good Egg, a Foley company, combines the human touch with technology to not only look at a person's past, but also their present and future behaviors. This is to help HR managers hire more good eggs faster and with confidence,…
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What is Good Egg?
Good Egg, a Foley company, combines the human touch with technology to not only look at a person's past, but also their present and future behaviors. This is to help HR managers hire more good eggs faster and with confidence, while maintaining compliance.
Entry-level set up fee?
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is Good Egg?
Good Egg Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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Good Egg has been a reliable partner for companies looking to streamline their background check process. Users have found that the software simplifies tasks that would have otherwise required paper-based processes, freeing up time and resources for more pressing matters. The user-friendly interface and prompt results make it easy for businesses to screen incoming candidates, ensuring they maintain a safe work environment.
For users facing timing issues with I-9 requirements and hire dates, Good Egg has been helpful in pushing up the BGC process. Many users have reported timely results from the screening process, finding the results to be easy to understand and very informative. Moreover, Good Egg's exceptional customer service has been valuable to its users, with representatives rated 10 out of 10 for being responsive and helpful. Despite issues with drug screening follow-up by the software, most users find Good Egg to be a great partner for doing business, applauding the product's quick response times and serious approach to background checks.
Easy to use: Reviewers consistently mention that the Good Egg software is easy to navigate and has an intuitive portal. Users have praised the clean main desktop that's not cluttered with unnecessary information. Many reviewers found the system self-explanatory and intuitive, making it effortless for them to input information, check status, and read results.
Quick turnaround time: The quick scheduling and timely reporting of the software were highly praised by reviewers. Several users appreciated the real-time information provided by Good Egg, which allowed them to check on the status of candidates at all of their plants and run reports to answer upper management's questions with data. Quick turnaround times for background checks were also mentioned frequently in reviews.
Great customer service: Users had high praise for Good Egg’s customer service team. Emails were often returned within minutes and calls picked up quickly, providing excellent response times. Reviewers appreciated the helpfulness and professionalism of personnel at Good Egg from salesperson to executive to Customer Success Manager, many describing it as top-notch support throughout implementation even after nine months of use.
Confusing Ownership and Payment Posting: Some users have reported that the ownership and payment posting processes on Good Egg are confusing and not seamless. This could be improved to provide a better user experience.
Difficulty Resending Invitations: Several reviewers have expressed that it is inconvenient for users to resend invitations without being charged. This feature needs improvement to make it more user-friendly.
Lacking International Searches: A number of customers have stated that international searches on Good Egg are lacking, particularly if an individual has solely lived internationally and not within the United States. The software should be improved in this area to provide better search results for international candidates.