Name: Hello Customer
Price: 1800 USD
Author: Insider Metrics

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

Academic Advising

Alumni Management

School Management

Education

Business Intelligence (BI)

Collaboration

Desktop Publishing

Enterprise Legal Management

Meeting Management

Workflow

Enterprise

Accounting

Crypto Asset Management

Merger and Acquisition

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Consulting and Advisory Services

Data Center Virtualization

Fraud Detection

Graph Database

IT Asset Disposal

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Managed Hosting

Mobile Device Management (MDM)

Network Behavior Analysis

Network Performance Monitoring

Network Traffic Analysis (NTA)

SaaS Management

Security Analytics

Software-Defined WAN

System Monitoring

Unified Endpoint Management (UEM)

Information Technology

A/B Testing

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

App Store Optimization (ASO)

Computer-Assisted Translation

Content Management

Contest Management

Customer Journey Mapping

Digital Asset Management

Email Marketing

Headless CMS

Marketing Automation

Press Release Management

Product Information Management (PIM)

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Call Recording

Customer Communication Management

Customer Relationship Management (CRM)

Quote to Cash

eCommerce Analytics

Sales

Camp Management

Clinical Data Management

Dental

Financial Services CRM

Internet of Medical Things

Loan Servicing

Patient Engagement

Warranty Management

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Priority Matrix

Appfluence

eMeetingsOnline

ReportsNow

Crowdtap

FastPIPE

FastEST, Inc.

AspenOne Supply Chain Management

Aspen Technology

Azurepath

Azurepath, LLC.

Screenful

Screenful Oy

Aras PLM

Aras Corporation

Frosmo

Frosmo Ltd

Hello Customer is an AI-powered platform that, according to the vendor, is designed to centralize and analyze customer feedback, providing insights for businesses. The product is suitable for companies of all sizes, from small businesses to large enterprises. It is utilized by professionals in customer experience management, marketing, operations, and industries such as retail and banking.

## Key Features

**Collect customer feedback**: Hello Customer enables companies to gather customer feedback through various channels, including transactional surveys, survey tools, and online reviews. The platform supports omnichannel feedback collection, allowing companies to capture feedback at different touchpoints along the customer journey. Companies have the flexibility to customize their surveys and feedback collection methods to align with their specific needs and preferences.

**AI-powered analysis**: Hello Customer utilizes AI-powered language analysis to transform large volumes of customer feedback into actionable insights. The platform is claimed to deliver accurate real-time analysis, helping companies understand sentiment, categorize feedback, and identify key themes and trends.

**Customer segmentation**: Hello Customer allows companies to aggregate customer and operational data to gain deeper insights into specific customer groups and their preferences. By analyzing feedback trends per customer segment, companies can tailor their actions and strategies to meet the unique needs and expectations of different customer segments.

**Prioritize actions**: Hello Customer helps companies identify critical feedback and prioritize actions accordingly. The platform predicts which trends have the most impact on the company's chosen key performance indicators (KPIs). By providing data-driven insights, Hello Customer enables companies to allocate resources effectively and address the most impactful issues.

**Built-in personalization**: Hello Customer offers a high level of personalization in dashboards, reports, and segmentation. Companies can customize the platform to align with their branding and reporting preferences, ensuring a tailored experience. The built-in personalization empowers companies to navigate and interpret feedback data with ease.

**Integrations**: Hello Customer seamlessly integrates with various tools and platforms, streamlining feedback collection and analysis processes. The platform can be integrated with existing customer experience management systems, survey tools, and other data sources. Integrations enable companies to centralize feedback data and enhance the efficiency of their analysis workflows.

Hello Customer has proven to be a valuable tool for businesses in addressing their challenges and seeking support. Users have found the platform to be easy, fast, and enjoyable to use, enabling them to achieve remarkable results with their customers. The ability to measure client satisfaction and initiate meaningful conversations through NPS surveys has been instrumental, with Mindvalley highlighting the flexibility to send surveys at desired frequencies, implement quarantine periods for customers, and conduct surveys in multiple languages.

Collaboration with Hello Customer has been highly productive as users feel that their feedback is taken seriously and that the system is continuously improved based on their remarks. The tool's effectiveness in tracking customer satisfaction and evaluating performance makes it an ideal choice for businesses. With its comprehensive data insights into various business units at an operational level, Hello Customer enables users to gain a deeper understanding of their customers. Overall, users appreciate the simplicity of the platform and its ability to provide clear and actionable insights that help them better serve their customers.

Basic

Free

Startup

Premium

Retently

Corporate

Dedicated

eSurveysPro.com

Hello Customer

An online survey is a questionnaire that the target audience can complete over the Internet. Online surveys are usually created as Web forms with a database to store the answers and statistical software to provide analytics.

Insider Metrics

Survey Format & Appearance

Features related to the type, look & feel of surveys.

Online surveys

Paper surveys

Supports the creation of paper surveys. This might be a “print” option, and should include some mechanism for entering the data into the survey system for reporting purposes.

Phone surveys

Supports the creation and/or deployment of phone surveys, including a mechanism for entering the data into the survey system for reporting purposes.

Survey templates

Includes a selection of pre-made survey templates for different types of surveys.

Survey library

Includes an organization tool, such as a library, that allows the user to save, store and re-use or update past surveys.

Themes

Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.

Custom logo/branding

Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.

Single page survey

Survey appears on a single continuous page, rather than requiring respondents to click through to multiple pages.

Progression bar

Survey displays a progression bar so that respondents know where they are in the survey (how much completed vs. how much left).

Responsive design

Survey is optimized for a variety of screens and devices, including mobile.

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

Multimedia content

Users can include audio, images and videos within surveys.

Drag-and-drop editor

Users can easily rearrange survey elements, such as question blocks, by dragging them into new positions.

Changes to live survey

Users can make changes to live surveys after they are published.

Question bank

Includes a set of pre-made sample questions or question templates.

Question design help

Includes educational material about question design for research, such as tips, recommendations, and information about best practices.

Multiple question types

Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.

Matrix questions

Supports matrix or grid questions, such as “How often did you: eat breakfast? …exercise?...get 8 hrs of sleep?” where each subquestion has the same set of possible answers (e.g. Always / Often / Sometimes / Never).

Translation/multi-lingual

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

Survey logic flexibility

Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.

Response requirement/validation

Users can require that a respondent answer before moving on or submitting, and can specify the type of response (e.g. a phone number) that will be accepted.

Skip logic

Users can include rules that cause certain questions to be skipped based on a respondent’s demographic information, answer to a previous question, or response time, for example.

Conditional questions

Users can create rules for questions that are only asked to certain respondents, or only asked if particular behavioral or demographic criteria are met.

Question branching

Users can create branching question pathways, where a respondent’s answer at a given stage determines the next set of questions they will be asked.

Piping logic

Answers provided by respondents earlier in the survey can be piped into survey questions later on. For example, if Q1 asks for the respondent’s name, Q2 can ask “What did you have for breakfast, [Name]?”

Randomization

Question order and/or question set can be randomized across the respondent pool.

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

Response tracking

Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.

Data export

Data collected within the tool can be exported to another program for additional reporting/analysis.

Real-time results

Users can view results on dashboards in real-time as they come in, rather than needing to wait to run a report or take counts after the survey is closed.

Standard reports

Includes canned reports that allow users to generate and share accurate survey results.

Custom reports

Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.

Visualizations

Includes reporting or dashboard tools for visualizing survey data.

Analytics

Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.

Survey Integrations

Features that allow users to integrate a survey tool with another system or tool.

CRM Integration

Survey respondent pools or segmentations can be drawn from contacts already in the company’s CRM and/or respondents’ contact information can be pulled into the CRM.

Social media integration

Supports social sharing, posting, registration via social profile credentials, and/or embedded social content.

E-commerce integration

Integrates with e-commerce or billing/payment tools.

Testimonials widget

Allows users to excerpt and embed text or data from surveys on their website.

Survey Automation

Features related to automating/triggering survey processes such as publishing and reporting.

Notifications and alerts

Respondent behavior (including survey completion, particular responses, or opt-outs) triggers notifications.

Calendar/scheduling

Allows users to schedule start and/or end dates for surveys.

Follow-up emails

Users can set up automatic follow-up emails to survey respondents, for example a "Thank you" email or an email to share survey results.

Hello Customer

Overview

What is Hello Customer?