Overview
What is IP Contact Suite?
IP Contact Suite is a platform provided by Teleprom Argentina SA that aims to facilitate communication and engagement with customers. According to the vendor, this solution caters to businesses of all sizes, including customer service representatives, marketing professionals, sales teams, contact centers,...
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Product Details
- About
- Tech Details
What is IP Contact Suite?
IP Contact Suite is a platform provided by Teleprom Argentina SA that aims to facilitate communication and engagement with customers. According to the vendor, this solution caters to businesses of all sizes, including customer service representatives, marketing professionals, sales teams, contact centers, and the retail industry. The platform offers a range of features, including SMS messaging, automated voice calls, email marketing, number verification, and API integration, which are designed to enhance customer communication and overall engagement strategies.
Key Features
SMS Número Corto: According to the vendor, IP Contact Suite allows users to send mass SMS messages with a short number as the sender. The service supports two-way communication and can be integrated into existing systems via API.
Llamadas Automáticas: IP Contact Suite includes a feature for creating mass automated voice call campaigns. The vendor claims that users can design personalized and interactive voice messages using the Flow Designer tool. The platform also offers options for customer feedback and provides detailed reports on call results.
Emailing: IP Contact Suite provides a solution for executing mass email marketing campaigns. The platform includes an editor for designing messages with images, personalized fields, or custom HTML designs. Users can import contact lists and track the performance of their campaigns through comprehensive reports.
Verificación de Números: According to the vendor, IP Contact Suite offers a number verification feature that identifies mobile lines with active WhatsApp accounts in user databases. This feature aims to optimize campaign results by ensuring delivery to active lines with active WhatsApp users.
API: IP Contact Suite provides an API for seamless integration with other solutions. The vendor states that the API supports standard HTTP methods, URL-based resources, and JSON requests, making it compatible with various programming languages. Users can integrate their business systems with IP Contact Suite to ensure timely message delivery.
WhatsApp Combinado con SMS Número Corto: IP Contact Suite allows users to combine the SMS Número Corto service with WhatsApp for efficient communication. According to the vendor, users can initiate contact through mass SMS messages and continue the conversation on WhatsApp, with a high delivery success rate of 99.9%.
IP Contact Suite Features
- Supported: Agent Interface
- Supported: Auto-Dialer
- Supported: Automated Routing
- Supported: Queue Management
- Supported: Reporting/Analytics
- Supported: Workforce Management
IP Contact Suite Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
