Name: KUEX
Author: KUEX

Help Desk

Web and Video Conferencing

Customer Support

Functional Testing

Virtual Reality

Development

Learning Management

Education

Business Intelligence (BI)

Case Management

Collaboration

Document Generation

File Sharing

Supply Chain Management

Workspace Planning

Enterprise

Accounting

CTRM

Digital Banking

Treasury Management

Finance and Accounting

ACA Compliance

Applicant Tracking

Corporate Learning Management

HR Compliance

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Business Internet Service Providers (ISPs)

Cloud Storage

Enterprise Printing

Fraud Detection

High Availability Cluster

Incident Response

Integration Platform as a Service (iPaaS)

Internet Security

IoT Security

Log Management

Message Oriented Middleware

Network Performance Monitoring

SOA Application Gateways

Sensitive Data Discovery

Unified Communications Monitoring

Vendor Risk Management

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Journey Mapping

Demand Generation

Domain Registration Services

Email Marketing

Market Research

Marketing Automation

Mobile Marketing

Social Media Management

Survey & Forms Building

Technology Review

Video

Web Analytics

Marketing

Field Service Management

Project Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Sales Content Management

Sales Performance Management

Sales

Cloud Security Posture Management

Secure Access Service Edge (SASE)

Security

Construction Management

Direct Secure Messaging

Membership Management

Online Voting

Real Estate

Text Analysis

Vertical-Specific

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KUEX is a business analytics and insights platform designed to cater to the needs of small to large businesses. According to the vendor, KUEX offers a range of features and functionalities that can drive data-driven decision-making and enhance organizational efficiency. 

## Key Features

**Data Visualization**: According to the vendor, KUEX provides interactive visualizations such as charts, graphs, and dashboards to present data in a clear and intuitive way. Users have the ability to customize the visualizations to suit their specific needs and preferences.

**Data Integration**: The vendor states that KUEX allows users to seamlessly integrate data from multiple sources into a centralized platform. It supports various data formats and databases, which is said to ensure accurate and up-to-date insights.

**Data Exploration**: According to the vendor, KUEX offers advanced data exploration tools that enable users to uncover patterns, trends, and correlations. It includes interactive filters, drill-down capabilities, and statistical functions that can facilitate in-depth analysis.

**Data Modeling**: The vendor claims that KUEX provides powerful modeling capabilities for creating predictive and prescriptive models. It utilizes machine learning algorithms for forecasting, clustering, and classification, and offers tools for model validation and evaluation.

**Data Mining**: According to the vendor, KUEX automates data mining processes to discover hidden patterns and relationships. It includes text and sentiment analysis features for extracting insights from unstructured data, as well as association and recommendation algorithms for uncovering valuable connections.

**Data Reporting**: The vendor states that KUEX allows users to generate customizable reports and dashboards to present their findings and insights. The platform also supports scheduled and automated report generation, with options for exporting reports to share with stakeholders.

**Data Security**: According to the vendor, KUEX ensures robust security measures to protect sensitive data. It offers user access controls and permissions to ensure data privacy, and complies with data protection regulations and standards.

**Data Collaboration**: The vendor claims that KUEX includes collaboration features to facilitate teamwork and knowledge sharing. Users can collaborate in real-time on data analysis and insights, and utilize commenting and annotation capabilities for effective collaboration.

**Data Governance**: According to the vendor, KUEX provides a comprehensive data governance framework to ensure data quality and integrity. It includes data profiling and cleansing tools to maintain data accuracy, as well as data lineage and audit trails for transparent data management.

**Data Scalability**: The vendor states that KUEX is designed with a scalable infrastructure to handle large volumes of data efficiently. It offers performance optimization for seamless data processing and supports cloud-based and distributed computing environments.

NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

CXone Mpower Digital Agent

CXone Mpower Voice Agent

CXone Mpower Omnichannel Agent

CXone Mpower Essential Suite

Cxone Mpower Core Suite

CXone Mpower Complete Suite

CXone Mpower Ultimate Suite

NICE CXone Mpower

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

KUEX

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Customer Experience Management Software

KUEX

Overview

What is KUEX?

Key Features