Name: Maqpie
Price: 0.25 USD
Author: Maqpie

Help Desk

Web and Video Conferencing

Customer Support

Mind Mapping

Mobile App Development

Push Notifications

Development

Audit

Business Intelligence (BI)

Calibration Management

Collaboration

Embedded Business Intelligence (BI)

Org Chart

Procurement

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Credentialing

HR Management

Payroll

Professional Employer Organizations (PEO)

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

C/C++ Integrated Development Environments

Cloud Storage

Compliance Consulting

Cybersecurity Consulting

Data Virtualization

Dynamic Application Security Testing (DAST)

Electronic Data Interchange (EDI)

Fraud Detection

HTML Editors

IT Service Management (ITSM)

Identity Management

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Managed Print

Network Performance Monitoring

Password Management System

Relational Databases

Remote Monitoring and Management

Software Defined Networking (SDN)

Traffic Switching

Virtual Private Network (VPN)

Virtualization Management

Voice Recognition

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Consumer Ratings & Reviews

Content Management

Email Marketing

Heatmap and Session Recording

Landing Page

Marketing Automation

Marketing Resource Management

Mobile Marketing

Presentation

Social Login

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Antivirus

User and Entity Behavior Analytics (UEBA)

Security

Auto Repair

Equation Editors

Insurance Agency Management

Legal Research

Library Management

OSS/BSS (Operations Support/Business Support)

Real Estate Property Management

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

LiveChat

Zendesk Chat

Zendesk

Gist

Genesys DX (discontinued)

Discontinued Products

Freshchat

Freshworks Inc

Zoho SalesIQ

Zoho

Olark

Smartsupp

Qualified

Qualified.com

### Live Chat Features
Users appreciate the ease of use and reliability of Maqpie's live chat widget, highlighting its role in enhancing communication efficiency and facilitating real-time interactions with customers. The chat tool's integration into websites is seamless, allowing for quick resolution of customer challenges and providing a platform for interactive communication among users. Additionally, the security features of the live chat function are commended, contributing to a safe and secure communication environment for both businesses and customers.

### Messaging and Communication
Users consistently highlight Maqpie's messaging and communication features as key strengths of the platform. They appreciate the ease of use, real-time interaction, and secure communication channels provided by Maqpie. The chat widget, in particular, is lauded for enhancing internal communication within companies and facilitating quick responses to business challenges. Additionally, users find the integration process smooth and the customer support helpful in optimizing communication within their organizations.

### Real-Time Interaction
Users consistently praise Maqpie's real-time communication capabilities, highlighting its effectiveness in facilitating direct and immediate interactions with both clients and colleagues. The platform's ability to provide a fluid and efficient channel for real-time communication has been a key factor in enhancing productivity and streamlining operations for many users. Additionally, the live chat feature has been particularly lauded for enabling quick problem-solving and real-time engagement with customers, ultimately leading to successful deal closures. The general sentiment among reviewers is that Maqpie excels in offering a seamless and reliable real-time interaction experience, contributing significantly to improved communication within organizations.

### Video Conferencing and Screen Sharing
Users seem to appreciate Maqpie's video conferencing and screen sharing features for their high quality and ease of use. The clear videos and reliable video calls have garnered positive feedback, making it convenient for training users across different locations. Additionally, the cost-effectiveness of the platform and the responsive customer service have been highlighted as strengths by reviewers. Despite some positive aspects, there are no significant drawbacks mentioned regarding Maqpie's video conferencing and screen sharing capabilities, indicating a generally favorable user sentiment towards these features.

### Customer Engagement
Users consistently highlight Maqpie's customer engagement capabilities as a key strength of the platform. They appreciate the ease with which they can interact with customers in real-time, resolving issues promptly and efficiently. The live chat feature is particularly lauded for its effectiveness in engaging customers and providing timely solutions. Customers find that Maqpie's customer engagement tools significantly enhance their ability to connect with and support their client base.

### Team Collaboration
User sentiment regarding Maqpie's team collaboration capabilities appears to be generally positive, with users highlighting the platform's effectiveness in facilitating efficient communication among team members and clients. The ease of use and real-time interaction features have been particularly praised, contributing to enhanced collaboration within the organization. However, some users have expressed concerns about the impact of rapid business cycles on the platform's performance, indicating potential areas for improvement in managing workload fluctuations.

Users have commonly recommended Maqpie based on their experiences with the software. The most common recommendations include trying Maqpie as it is a very good software and offers an affordable pricing model. Additionally, some users have suggested improving the full-screen inbox messenger for easier screening. Another frequently mentioned recommendation is utilizing Maqpie's secure office chat feature, which provides organizations with a secure and efficient way to communicate. Overall, users highly recommend Maqpie for its ease of use, affordability, and features that facilitate effective communication within teams and organizations.

Maqpie has proven to be a valuable tool for improving communication in the workplace, according to users. By offering a more immediate and frequent mode of feedback compared to emails, Maqpie has become an effective solution for solving communication issues between staff, managers, and C-level directors. This has significantly reduced the need for raising tickets and streamlined the communication process within organizations.

Users appreciate Maqpie's ability to handle business-related messages and documents, allowing them to connect with colleagues and bosses without the need for assistance. The direct messaging feature enables hassle-free conversations with specific department members, facilitating efficient collaboration. Additionally, Maqpie's high-quality video calls have been well-received by users who find them cost-effective.

The customer service provided by Maqpie is known for being friendly and responsive, ensuring that users receive prompt assistance when needed. This level of support further enhances the overall user experience. Moreover, Maqpie has been instrumental in improving business relationships by enabling more personable communication with remote coworkers. Users have found that this feature helps foster stronger connections within teams, even when working remotely.

In addition to internal communication benefits, Maqpie has also facilitated efficient external communication. Users have reported that the software enables real-time engagement with customers, helping to close deals and provide solutions to service-related problems promptly. Furthermore, integration of Maqpie's chat function into platforms allows users to instantly communicate with the company for issue resolution.

Overall, Maqpie has proven itself as a versatile communication tool that addresses various needs within organizations. From streamlining internal collaboration to enhancing customer engagement, this software has provided practical solutions for businesses across different industries.

Basic

Starter

Team

Busniess

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Maqpie

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Live Chat Software