Name: Meplo
Author: Meplo.it

Customer Engagement

Help Desk

Web and Video Conferencing

Customer Support

Continuous Integration

Development

Online Proctoring Software

Education

Association Management

Business Intelligence (BI)

Collaboration

Contract Analysis

Data Analytics  and BI Services

Document Generation

File Sync

Enterprise

Accounting

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

HR Management

Payroll

Recruitment Agency

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

API Design

Asset Tokenization

Cloud Storage

Container Management

DevOps

Disk Based Backup

Fraud Detection

Hadoop-Related

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Managed Private Cloud

Network Access Control (NAC)

Network Performance Monitoring

Relational Database Management Systems

Requirements Management

SSL Certificate

Tower Servers

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Customer Loyalty Program

Digital Experience Platforms (DXP)

Email Marketing

Location Intelligence

Marketing Automation

Personalization Engines

Product Management

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Email Signature

Project Management

Task Management

Professional Services

Customer Relationship Management (CRM)

Sales

Cloud Access Security Brokers

Data Loss Prevention

User and Entity Behavior Analytics (UEBA)

Security

Automotive

Catering

Church Management

Estate Planning

Hotel Management

Insurance Claims Management

Law Practice Management

Multiple Listing Service (MLS)

Vertical-Specific

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Frosmo

Frosmo Ltd

Meplo is an automation platform offered by Meplo.it (impresa individuale) that aims to enhance customer service for businesses. According to the vendor, Meplo provides an automatic answering service using SMS or WhatsApp messages, allowing businesses to promptly respond to incoming calls. This feature acts as a virtual receptionist, providing immediate responses to callers. Meplo is designed for small and medium-sized enterprises (SMEs) in various professions and industries, including service-based businesses, healthcare professionals, the hospitality industry, retail businesses, and professional services.

## Key Features

**Automatic Answering Service**: According to the vendor, Meplo enables businesses to automatically respond to incoming calls with SMS or WhatsApp messages, acting as a virtual receptionist and providing immediate responses to callers.

**Increased Customer Base**: The vendor claims that Meplo helps businesses attract more customers by automatically responding to calls. They state that research shows 95% of recipients of a message will wait for a response, allowing businesses to capture potential leads that may have otherwise been lost to competitors and improve revenue.

**Customizable Messages**: According to the vendor, businesses can customize the messages sent through Meplo, allowing them to showcase their brand, include images, personalized text, and links to websites or social media pages. This reduces the need to answer repetitive calls and provides important information to new callers.

**Integration with Phone Systems and Calendars**: The vendor states that Meplo seamlessly integrates with existing phone systems or calendars, enabling businesses to send SMS or WhatsApp notifications from their system. This integration serves as a reminder or communication tool, enhancing efficiency.

**Chatbot WhatsApp and Virtual Secretary**: Meplo offers a chatbot feature that, according to the vendor, allows businesses to communicate with callers via WhatsApp. They claim that the chatbot provides personalized responses and acts as a virtual assistant available 24/7, automating responses to frequently asked questions.

**Efficient Call and Message Management**: According to the vendor, Meplo's integration with a central phone system or calendar allows businesses to manage calls and messages efficiently, ensuring that no important communication is missed.

**Enhanced Professionalism**: The vendor claims that Meplo enhances a company's professionalism by providing a professional message to callers even when the business is busy. They state that this eliminates the risk of losing potential customers to competitors.

**Improved Service Quality**: According to the vendor, Meplo enhances the quality of services offered by businesses by ensuring prompt and informative responses to callers. This leads to increased customer satisfaction and loyalty.

**Boosted Reputation and Prestige**: The vendor suggests that Meplo's efficient and professional customer service helps businesses boost their reputation and brand prestige. They state that providing a positive impression on callers enhances the overall image of the company.

Front is a communication hub that helps businesses keep the human touch in every interaction.

Starter

Growth

Scale

Premier

Front

Enterprise Custom CCaaS Solution

Self-Serve Customer Service Solution

Sprinklr Service

Meplo

Chatbots are AI to related to virtual sales or marketing assistants and like AI virtual sales assistants, they can be used to apply conversational marketing to web pages and apps. Chatbot platforms, or chatbot builders allow IT pros to build these conversational bots. They also be used for troubleshoot and IT operations support.

Chatbot

Meplo.it

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chatbot automation

Refers to the personalization and overall quality of custom flows for  AI-based chatbot interactions to answer queries, book appointments, create tickets, transfer chats to an agent or direct users to a knowledge base. In addition to NLP, this may include AI learning/understanding models.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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Overview

What is Meplo?