The microfocus Operations Orchestration product is implanted both as an automation services hub for different users and as a full RPA bot for several use cases as it utilizes a different sequence of technical flows wrapping the automatic remediation process with AI that has extensive decision-making algorithms that we customized to work with the organization's policies and regulations. The most ambitious RPA use case is a robotic support engineer, working directly with the organization's service desk & monitoring systems. As an automation hub, it is used by most of the IT services consumers either directly with the product self-service portal or from different user portals and systems as it performs the automated flows with api requests. The automation hub is further developed by the support teams or any 3rd tier team that wishes to automate their day-to-day work and services.