Name: Omfax
Author: Omfax

Customer Training

Help Desk

Web and Video Conferencing

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Functional Testing

Development

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Collaboration

Data Extraction

Dropshipping

Emissions Management

Intellectual Property (IP) Management

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Statistical Analysis

Workflow

Enterprise

Accounting

Accounts Payable

Crypto Tax

Online Trading

Subscription Management

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Compliance

HR Management

Payroll

Relocation

Talent Intelligence

Talent Management

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Human Resources

AI Agent Builder

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Authorization

Cloud Storage

Custom Software Development Services

Data Center Virtualization

DevSecOps

Fraud Detection

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Managed Public Cloud Infrastructure

Network Performance Monitoring

Secure Email Gateway

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Time Series Databases

Tower Servers

Web Portal

Information Technology

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AI Image Generation

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Content Management

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Survey & Forms Building

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Lead Generation

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Sales Enablement

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Cloud Infrastructure Entitlement Management

Secure Service Edge (SSE)

Security

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Banking

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Financial Services CRM

Internet of Medical Things

Vertical-Specific

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Keyfax, developed by Omfax Systems Ltd, is a software solution designed to enhance customer experience for social housing organizations. Its primary goal is to accurately diagnose and resolve housing-related issues, including repairs and tenancy enquiries. According to the vendor, Keyfax offers intelligent scripting, empowering customer service advisors to access additional information about tenancies. This feature enables more informed conversations with tenants and the provision of accurate information. Keyfax provides the flexibility of being hosted either on-premise or on Omfax Azure Servers. Hosted solutions eliminate the need for customers to maintain their own virtual servers, ensuring network security. On-premise installations allow customers to have full control and customization over their Keyfax system.

Keyfax Admin Tools offer comprehensive reporting on call statistics, enabling administrators to track and analyze various metrics such as the number of repairs or enquiries handled by advisors, frequently reported repair faults, and common customer enquiries. The vendor also highlights the availability of Google Analytics integration for Keyfax Online, providing real-time insights into tenant self-service usage. Additionally, Keyfax offers customer case studies that exemplify the experiences and successes of social housing organizations using the software. These case studies provide real-world examples of how Keyfax has improved customer service and streamlined repairs and enquiries processes. The vendor emphasizes that Keyfax is developed and supported by a team of experts with extensive knowledge and experience in the housing industry, ensuring stability, reliability, and high performance.

Omfax provides a range of support, training, and consultancy services to assist customers in maximizing the benefits of Keyfax. These services include process mapping workshops, diagnostics script development, diagnostic scripts admin training, and housing repairs training. Technical support and assistance are also available for integrations and other technical issues.

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A web portal is a web-based interface providing access to enterprise applications and other enterprise assets such as corporate databases, applications (including Web applications), and systems. They are designed as an on ramp to a variety of different assets, and can be configured easily by the end user.

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What is Omfax?