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R2 Docuo has helped businesses improve customer service and streamline communication and workflows between different departments. Users …
Overview
What is R2 Docuo?
R2 Docuo from R2 Sistemas in Madrid is a document management system for business, featuring document storage, audit trail, collaborative workflow, and API connectivity.
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What is R2 Docuo?
R2 Docuo from R2 Sistemas in Madrid is a document management system for business, featuring document storage, audit trail, collaborative workflow, and API connectivity.
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Product Details
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What is R2 Docuo?
R2 Docuo Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
R2 Docuo has helped businesses improve customer service and streamline communication and workflows between different departments. Users have reported that the tool provides a repository of all customer communications, allowing quick and easy access to important documents and records. This feature has made it easier to manage data related to each client, resulting in improved customer service.
The cloud-based document management system offered by R2 Docuo has been successful in solving business problems such as the need for local storage, security issues, information classification, and business process control. Users have reported saving time by streamlining quality management systems and consolidating all activities related to a document into one process. R2 Docuo ensures everyone is working with the latest version of a document, avoiding confusion or errors. Additionally, users can design and create their own documents for a process which can be exported into an Excel file and worked on by people in the next steps of the process.
Overall, users are pleased with the job they are doing in R2 Docuo and would like to expand the use of the tool in other projects and departments. The documentation is kept in a cloud program providing easy access to anyone within the company who needs it, making it easier for teams to work together seamlessly across multiple locations or departments.
Simplicity: The software is praised by several users for its simplicity in implementation and usage. They appreciate that it does not require complicated adjustments or costly developments to access the database and obtain complete business performance information. Some users noted that the system's logical and easy-to-use document organization tool does not require extensive technical knowledge to create and configure a system according to individual needs.
Versatility: Many reviewers describe R2 Docuo as versatile and powerful, providing possible solutions for businesses in a changing world. It has allowed them to organize and manage various types of business models and projects in a unique and intuitive way.
Technical support team: Several users highlight the technical support team's professionalism, attentiveness, availability, and willingness to help solve any issues with the software or errors made by the user.
Limited Customization: Several users have reported that the software has too many restrictions in place, specifically for configuring the main page. This limitation makes it difficult to use and adjust according to their needs.
Update Inconvenience: Many reviewers have mentioned that they find the software updates to be inconvenient, especially when they occur during work hours. Some users feel that these updates are frequent and take up valuable time.
Internet Connectivity Requirement: A common complaint among some users is that R2 Docuo can only be used while connected to the internet, which can be inconvenient for people with restricted or unreliable internet access at work.
Users of R2 Docuo have made the following recommendations based on their experiences with the software. They find that R2 Docuo is highly adaptable to any type and size of business, making implementation easy and avoiding resistance to change. This adaptability is seen as a great help and timely. Additionally, users appreciate that R2 Docuo is effective in supporting clients with their digital transformation efforts. They recommend it for managing documents, processes, and all kinds of business activities. Users also find R2 Docuo easy to use and powerful, covering all Document Management System (DMS) functionalities. It is also easy to configure the document management cycle. In collaborative situations, users recommend R2 Docuo as a DMS solution. They believe all businesses should use R2 Docuo due to its ease of learning and working with, as well as its economical prices compared to other Document Management Software (DMS). Furthermore, users think R2 Docuo can be used by all companies, regardless of whether their departments are working with advanced processes for documents or not. It can be utilized as a cloud program for sending and sharing documents or for managing more advanced processes involving different suppliers.