Name: RateParity
Author: RateParity

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Web and Video Conferencing

Customer Support

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Automation Testing

Version Control

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Calendar

Collaboration

IP PBX

Knowledge Management

Enterprise

Accounting

Budgeting and Forecasting

Financial Planning and Analysis (FP&A)

Financial Research

Financial Risk Management

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Job Board

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

.Net Development

Cloud Storage

Container Security

Deception Technology

Embedded Database

Event Monitoring

Fraud Detection

IT Professional Services

IT Service Providers

Integration Platform as a Service (iPaaS)

Load Testing

Machine Identity Management

Network Diagnostics

Network Performance Monitoring

Office Migration and Repair

Rack Servers

Runtime Application Self-Protection

Service Desk Outsourcing

Telecom Expense Management (TEM)

User Activity Monitoring

Value Stream Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Community

Content Management

Digital Experience Intelligence

Email Marketing

Influencer Marketing

Market Research

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Usability Testing

Web Analytics

Wholesale Marketplace

Marketing

Project Management

Professional Services

AI Sales Agent

Customer Relationship Management (CRM)

Sales

Application Security

Cloud Security Posture Management

Identity Threat Detection & Response Software

Security

Estate Planning

Geographic Information

Tour Operator

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RateParity is a conversion rate optimization platform designed specifically for the hospitality industry. According to the vendor, it provides a range of tools and features to assist hotels in increasing direct bookings, boosting revenue, and enhancing customer satisfaction.

## Key Features

**Super Widget**: The Super Widget is a customizable tool that integrates various conversion elements on a hotel's website, including price comparison, direct booking best rate, special offers, gift cards & vouchers, and reviews.

**Price Comparison**: The Price Comparison Tool allows visitors to compare online prices without leaving the hotel's website. Hoteliers can offer competitive rates compared to OTAs or match OTAs' rates and provide additional incentives for direct bookings.

**Quotelier - Get A Quote!**: Quotelier helps hoteliers manage offline requests and create proposals. It provides a secure environment for managing proposals, sending follow-up reminders, and staying organized. Hotel staff can communicate directly with guests through personalized email experiences.

**AI-Powered Chatbot**: The AI-Powered Chatbot operates 24/7 on desktop and mobile devices, answering customer FAQs and providing information on rates, availability, and special offers. It can be seamlessly integrated with the hotel's booking engine for convenient in-chat bookings.

**Cart Abandonment**: The Cart Abandonment feature automates push notifications and email reminders to encourage users to complete their bookings. Exit pop-ups are triggered when users are about to leave the website, and personalized email reminders are sent based on their last search.

**Messaging**: The Messaging feature enhances the user experience by displaying targeted messages and special offers while users browse the website or upon exit intent. Messages can be personalized based on user behavior, location, and other relevant data.

**Reviews Widget**: The Reviews Widget allows hoteliers to integrate review scores and summaries on their website to showcase guest feedback. It aggregates reviews from various sources, helping potential guests make informed decisions and increasing direct online bookings.

**Vouchers & Gift Cards**: The Vouchers & Gift Cards feature enables hotels to promote and sell vouchers and gift cards on their website. Guests can purchase these in advance and redeem them later in the booking engine, generating additional revenue and enhancing brand recognition.

Front is a communication hub that helps businesses keep the human touch in every interaction.

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RateParity

Chatbots are AI to related to virtual sales or marketing assistants and like AI virtual sales assistants, they can be used to apply conversational marketing to web pages and apps. Chatbot platforms, or chatbot builders allow IT pros to build these conversational bots. They also be used for troubleshoot and IT operations support.

Chatbot

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chatbot automation

Refers to the personalization and overall quality of custom flows for  AI-based chatbot interactions to answer queries, book appointments, create tickets, transfer chats to an agent or direct users to a knowledge base. In addition to NLP, this may include AI learning/understanding models.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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Key Features