Name: Request Tracker
Author: Best Practical Solutions

Help Desk

Web and Video Conferencing

Customer Support

Service Mesh

Development

K-12 Online Learning

Education

Business Intelligence (BI)

Collaboration

Demand Planning

Policy Management

Enterprise

Accounting

Accounts Receivable

Crypto Accounting

Tax Compliance

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

Application Infrastructure

Cloud Management

Cloud Storage

Code Review

Converged Network Adapters (CNAs)

Data Center Networking

Data Integration

Density-Optimized Servers

Embedded Database

Fraud Detection

Identity Verification

Integration Platform as a Service (iPaaS)

Intranet

Low-Code Development

Managed Detection and Response (MDR)

Mobile Device Management (MDM)

Network Performance Monitoring

Platform-as-a-Service (PaaS)

Technology Business Management

WAN Optimization

Information Technology

A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

Click Fraud

Content Management

Customer Journey Mapping

Digital Rewards

Email Marketing

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Video Conferencing

Professional Services

Auction Software

Call Recording

Customer Relationship Management (CRM)

Lead Management

Predictive Sales Analytics

Product Configuration

Quote to Cash

Sales Engagement

Sales

Application Security

Database Security

Virtualization Security

Security

Civil Engineering

Inventory Management

Mobility as a Service

Physical Therapy

Vertical-Specific

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Request Tracker, developed by Best Practical Solutions, LLC, is a software solution aimed at streamlining tasks, improving efficiency, and enhancing communication within teams of all sizes. This tool is particularly beneficial for professionals in IT support, helpdesk, customer service, incident response, and project management across various industries.

## Key Features

**Seamless Email Integration**: According to the vendor, Request Tracker efficiently manages incoming emails, allowing staff to handle ticket replies effortlessly via email or through RT's web interface.

**New Theme with Responsive Design**: RT 5 introduces a modern layout that adapts to different devices, providing a familiar user experience. Developers can also customize the UI or create new themes using Bootstrap, as claimed by the vendor.

**Easy to Build Charts**: The updated charting interface in RT empowers users to generate advanced reports and visualize data effectively, facilitating data-driven decision-making, according to the vendor.

**Workflow Builder**: The lifecycles feature in RT enables the creation, management, and automation of workflows, ensuring smooth task progression. Additionally, RT 5 includes a visual lifecycle configuration tool, as stated by the vendor.

**Automation via Scrips and Actions**: Configurable Scrips in RT automatically trigger predefined actions when specific ticket transactions occur, allowing for easy automation. Conditions and Actions can be customized to integrate with RT or other systems, according to the vendor.

**Scheduled Reports and Dashboards**: RT offers a drag-and-drop Dashboard editor, enabling users to conveniently track important reports and tasks. Scheduled reports ensure timely delivery of vital information, as claimed by the vendor.

**Knowledge Base**: RT's knowledge base, known as Articles, provides a repository of canned responses for frequently asked questions. Users can easily insert relevant articles into ticket replies or search for information within RT's user interface, according to the vendor.

**Inline Edit**: RT's inline editing feature allows users to make quick updates to fields directly within ticket listings, display pages, and search results, enhancing efficiency and productivity, as stated by the vendor.

**Dark Theme**: The new Elevator theme in RT 5 introduces both light and dark modes, providing users with a visually appealing and customizable interface, according to the vendor.

**Transaction Query Builder**: Users can search for individual transactions and retrieve transaction information directly from the search results, facilitating detailed analysis and investigation, as claimed by the vendor.

Smartsheet is an online project management and collaboration tool. It includes automated alerts, instantaneous updating and sharing across team members, resource management, nested tasks organized in a hierarchy, a Gantt chart view, exportable and automated reports, and integration with email.

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Basic

Standard

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Request Tracker

Task management software are digital tools that help users manage their day-to-day tasks within their workflows.

Task Management

Best Practical Solutions

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Request Tracker

Overview

What is Request Tracker?