SIGOS

SIGOS is a solution designed to meet the network testing, quality of service (QoS) and quality of experience (QoE) testing, revenue assurance, and fraud detection needs of mobile network operators (MNOs) and communication service providers (CSPs). According to the vendor, SIGOS is suitable for both small and large MNOs and CSPs. This product is utilized by professionals in the telecommunications industry, including network engineers, revenue assurance managers, fraud detection managers, and mobile network operators.

Key Features

Provisioning Assurance: SIGOS can help ensure accurate and timely provisioning of customer services by monitoring the entire telecom service fulfillment process, including multi-vendor, multi-technology networks and IT infrastructures.

Rating and Billing Validation: SIGOS offers features to validate billing data against historical and statistical data to assure invoice accuracy, aiming to eliminate tariff and billing errors and maximize monthly recurring revenue.

Usage Assurance: SIGOS can help monitor and control revenue leakage in telecom environments due to misalignment of Charging Data Records (CDRs), track and audit network event generation for wholesale settlement of third-party traffic, and protect against revenue leakage caused by errors during mediation and the introduction of new service call detail records (CDRs).

Prebuilt Audit Controls for Revenue Assurance: SIGOS provides prebuilt business validations to address revenue assurance issues out-of-the-box, aiming to offer a comprehensive view of the risk management process.

Data Management: SIGOS delivers a converged policy control solution for Data, Voice, and Text services for various generations of mobile networks, enabling roaming policy control in one place for ease of configuration, operation, and integration.

Prevent network abuse with RoamPolicy: SIGOS allows operators to configure actions such as real-time blocking of fraudulent transactions, sending alerts to prevent fraud, or temporarily suspending services, aiming to ensure optimal routing of calls made by outbound roamers to maximize margin for the home operator.

Smart Home Re-route: SIGOS enables policies to be set differently based on subscription, location, access gateway, or access device type, aiming to provide quality of service assurance and increase levels of protection against fraud use cases.

Real-time usage metering and dynamic charging with RoamWallet: SIGOS combines OCS, SPR, and PCRF features to control real-time charging information from roaming users, aiming to enable operators to define new roaming bundles and launch them quickly, while providing anti-bill shock functionality to prevent high data usage and customer disputes.

Multichannel campaign management software for telecom operators: SIGOS offers features to manage engaging campaigns across multiple channels, track results, and fine-tune campaigns for maximum ROI, as well as create and track subscriber segments for personalized campaigns.

Roaming Customer Experience Management: SIGOS provides real-time data analytics for roaming customer experience use cases, aiming to help operators measure and predict roaming challenges to transform them into business opportunities, and identify issues quickly and prioritize improvements based on customer and business impact.