Name: SoCloz
Author: SoCloz

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

Academic Advising

Alumni Management

School Management

Education

Business Intelligence (BI)

Collaboration

Desktop Publishing

Enterprise Legal Management

Meeting Management

Workflow

Enterprise

Accounting

Crypto Asset Management

Merger and Acquisition

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Consulting and Advisory Services

Data Center Virtualization

Fraud Detection

Graph Database

IT Asset Disposal

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Managed Hosting

Mobile Device Management (MDM)

Network Behavior Analysis

Network Performance Monitoring

Network Traffic Analysis (NTA)

SaaS Management

Security Analytics

Software-Defined WAN

System Monitoring

Unified Endpoint Management (UEM)

Information Technology

A/B Testing

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

App Store Optimization (ASO)

Computer-Assisted Translation

Content Management

Contest Management

Customer Journey Mapping

Digital Asset Management

Email Marketing

Headless CMS

Marketing Automation

Press Release Management

Product Information Management (PIM)

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Call Recording

Customer Communication Management

Customer Relationship Management (CRM)

Quote to Cash

eCommerce Analytics

Sales

Camp Management

Clinical Data Management

Dental

Financial Services CRM

Internet of Medical Things

Loan Servicing

Patient Engagement

Warranty Management

Vertical-Specific

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SoCloz is an omnichannel platform designed to optimize in-store operations and enhance the online-to-offline customer experience for retailers. According to the vendor, this solution caters to businesses of various sizes, from small boutiques to large enterprise-level organizations. SoCloz serves a wide range of professions and industries, including retailers and e-commerce companies in the fashion and apparel, electronics and technology, home and furniture, and sporting goods sectors.

## Key Features

**mPOS**: According to the vendor, SoCloz enables retailers to accept customer orders and process payments using a mobile device, potentially enhancing the in-store shopping experience. This feature supports functionalities such as product scanning, availability check, mixed carts for online and in-store purchases, and options for in-store or home delivery.

**Encaissement en mobilité (Mobile Point of Sale)**: The vendor claims that this feature allows retailers to process payments on the go using a mobile device. It supports various payment methods and provides access to the unified product catalog for easy checkout. Additionally, retailers can handle refunds and exchanges directly from the mobile application.

**Clienteling**: SoCloz empowers retailers to create, enrich, and access customer information for personalized interactions, according to the vendor. This feature provides a comprehensive view of customer data, including contact details, purchase history, and preferences. Retailers can utilize targeted marketing campaigns and upselling opportunities based on customer insights. The vendor also claims that this feature enables retailers to generate real-time transport labels and collection requests for efficient order management.

**Prise de commandes (Order Taking)**: According to the vendor, this feature allows retailers to take customer orders on the spot using the SoCloz mobile application. Retailers have access to the entire product catalog for easy browsing and selection. The feature supports various delivery options, including in-store pickup, point relais, and home delivery. It also facilitates communication between retailers and customers regarding order status and updates.

**OMS (Order Management System)**: The vendor states that SoCloz unifies inventory across warehouses and stores, providing real-time visibility of product availability. This feature intelligently routes orders to the most suitable location for efficient order orchestration. Integration with logistics and shipping providers streamlines order processing and delivery. Retailers can generate shipping labels, invoices, and customs forms, according to the vendor.

**Store WMS (Warehouse Management System)**: According to the vendor, SoCloz streamlines warehouse operations by optimizing inventory management and order fulfillment. This feature improves picking, packing, and shipping processes to minimize errors and delays. Integration with transport carriers ensures seamless order processing and tracking. The vendor claims that retailers can receive real-time updates on inventory levels and order statuses for accurate stock management.

**E-reservation**: The vendor claims that this feature allows customers to reserve products online without pre-payment for in-store purchase. It ensures product availability and reduces wait times to enhance the customer experience. Retailers can also facilitate cross-selling opportunities as customers visit the store to pick up their reserved items. The vendor states that this feature seamlessly integrates with the overall order management system for efficient reservation handling.

**Click & Collect**: According to the vendor, SoCloz enables customers to purchase products online and pick them up at a designated store location. This feature combines the convenience of online shopping with the immediacy of in-store pickup, providing a flexible and efficient shopping experience. It also reduces shipping costs and delivery times for customers, potentially improving customer satisfaction and loyalty.

**Ship from Store**: The vendor claims that this feature allows retailers to fulfill online orders directly from their physical stores. It optimizes inventory utilization by leveraging store stock for online sales. Retailers can reduce shipping costs and delivery times by sourcing products from the nearest store to the customer. The vendor suggests that this feature can increase overall sales revenue by expanding the product assortment available for online customers.

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SoCloz

Overview

What is SoCloz?