Name: Spoken
Author: Spoken Communications

Help Desk

Web and Video Conferencing

Customer Support

Accessibility Testing

Automation Testing

Version Control

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Calendar

Collaboration

IP PBX

Knowledge Management

Enterprise

Accounting

Budgeting and Forecasting

Financial Planning and Analysis (FP&A)

Financial Research

Financial Risk Management

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Job Board

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

.Net Development

Cloud Storage

Container Security

Deception Technology

Embedded Database

Event Monitoring

Fraud Detection

IT Professional Services

IT Service Providers

Integration Platform as a Service (iPaaS)

Load Testing

Machine Identity Management

Network Diagnostics

Network Performance Monitoring

Office Migration and Repair

Rack Servers

Runtime Application Self-Protection

Service Desk Outsourcing

Telecom Expense Management (TEM)

User Activity Monitoring

Value Stream Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Community

Content Management

Digital Experience Intelligence

Email Marketing

Influencer Marketing

Market Research

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Usability Testing

Web Analytics

Wholesale Marketplace

Marketing

Project Management

Professional Services

AI Sales Agent

Customer Relationship Management (CRM)

Sales

Application Security

Cloud Security Posture Management

Identity Threat Detection & Response Software

Security

Estate Planning

Geographic Information

Tour Operator

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Priority Matrix

Appfluence

eMeetingsOnline

FastPIPE

FastEST, Inc.

ReportsNow

AspenOne Supply Chain Management

Aspen Technology

Crowdtap

Document Locator

ColumbiaSoft

Frosmo

Frosmo Ltd

Azurepath

Azurepath, LLC.

Aras PLM

Aras Corporation

The Avaya Experience Platform is a solution designed to deliver customer experiences through contact center capabilities. This platform caters to various professions and industries, including banking, telecommunications, healthcare, retail, and customer service.

## Key Features

**AI Speech Analytics and Noise Removal**: According to the vendor, this feature aims to enhance call resolution and customer satisfaction by providing a clearer path for agents and customers. It also reduces background noise for improved call quality.

**Attribute-Based Routing**: The vendor claims that this feature improves customer service by connecting customers with the most suitable agent. It aims to reduce call transfers and wait times by ensuring that every customer is matched with the right expertise.

**Workforce Engagement tools**: The vendor states that this feature empowers agents with in-call monitoring and live coaching. It enables supervisors to effectively coach agents, resulting in improved agent performance and customer satisfaction.

**Automation and self-service**: According to the vendor, this feature aims to reduce repetitive and routine calls for agents by automating common customer inquiries. It provides customers with the freedom to choose their preferred experience and enhances overall efficiency.

**Connect customer service across every touchpoint**: The vendor claims that this feature integrates voice, video, chat, messaging, and more to deliver effortless experiences. It ensures consistent customer service across multiple communication channels and maximizes contact center performance and experiences.

**Avaya Cloud Office integration**: According to the vendor, this feature empowers teams to provide personalized attention and immediate satisfaction to customers. It combines communication and collaboration capabilities for enhanced customer service and enables seamless deployments and simplified onboarding of new agents.

**Avaya Experience Platform running on Google Chromebooks**: The vendor states that this feature ensures seamless deployments and simpler onboarding of new agents. It can effortlessly lock down contact center apps in case of a security threat and provides a secure and reliable platform for running Avaya Experience Platform.

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

Essentials (up to 20 users)

Standard

Premium

Ultimate

RingEX

PhoneBurner is an automatic phone dialing system. It provides the ability to load a list of contacts and includes a built-in contact manager. It allows users to record a voicemail message and to choose which contacts to call.

Professional

PhoneBurner

Spoken

Call Recording

Spoken Communications

Features that allow the user to record voice and video calls, edit recordings, view recording analytics, and share recorded calls with others.

Pre-Scheduled Recording

The ability to set call recording for scheduled calls ahead of time.

On-Demand Call Recording

The ability to add the call recording software to live calls.

Audio and Video Call Recording

The call recording software will record both the audio and video for the call (e.g. slide decks or other presentations shared on the call will be captured in the recording).

Real-time Recording Controls

The ability to pause, stop, or start recording in real-time on live calls.

Cloud or Local Recording Storage

Recordings are saved either locally on your computer or to a public or private cloud storage space.

Call Transcription

A written transcript of the meeting is available for download. Some products use AI technology to produce more accurate written transcripts.

Recording Editing

The ability to edit the recording (e.g. cut out silent sections) and save the edited version.

Recording Sharing

The ability to share a call or meeting recording using a sharable link.

Call Recording Analytics

Some products provide call or meeting analytics that include speech and text analytics, sentiment analysis, and key phrases mentioned in the conversation.

Call Recording Dashboard

A dashboard showing all recorded calls filterable by rep name, account name, date of the call, etc.

Integration with Third-Party Systems

Allows the user to connect the software with other third-party platforms such as a sales dialer, sales engagement, or contact center software.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Call Recording Software

Spoken

Overview

What is Spoken?

Key Features