Overview
What is Spoken?
The Avaya Experience Platform is a solution designed to deliver customer experiences through contact center capabilities. This platform caters to various professions and industries, including banking, telecommunications, healthcare, retail, and customer service.
Key Features
**AI Speech Analytics...
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Product Details
- About
- Tech Details
What is Spoken?
The Avaya Experience Platform is a solution designed to deliver customer experiences through contact center capabilities. This platform caters to various professions and industries, including banking, telecommunications, healthcare, retail, and customer service.
Key Features
AI Speech Analytics and Noise Removal: According to the vendor, this feature aims to enhance call resolution and customer satisfaction by providing a clearer path for agents and customers. It also reduces background noise for improved call quality.
Attribute-Based Routing: The vendor claims that this feature improves customer service by connecting customers with the most suitable agent. It aims to reduce call transfers and wait times by ensuring that every customer is matched with the right expertise.
Workforce Engagement tools: The vendor states that this feature empowers agents with in-call monitoring and live coaching. It enables supervisors to effectively coach agents, resulting in improved agent performance and customer satisfaction.
Automation and self-service: According to the vendor, this feature aims to reduce repetitive and routine calls for agents by automating common customer inquiries. It provides customers with the freedom to choose their preferred experience and enhances overall efficiency.
Connect customer service across every touchpoint: The vendor claims that this feature integrates voice, video, chat, messaging, and more to deliver effortless experiences. It ensures consistent customer service across multiple communication channels and maximizes contact center performance and experiences.
Avaya Cloud Office integration: According to the vendor, this feature empowers teams to provide personalized attention and immediate satisfaction to customers. It combines communication and collaboration capabilities for enhanced customer service and enables seamless deployments and simplified onboarding of new agents.
Avaya Experience Platform running on Google Chromebooks: The vendor states that this feature ensures seamless deployments and simpler onboarding of new agents. It can effortlessly lock down contact center apps in case of a security threat and provides a secure and reliable platform for running Avaya Experience Platform.
Spoken Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
