Spyrosoft Managed Services

Spyrosoft Managed Services is a solution designed to ensure the smooth operation of IT systems. According to the vendor, this product caters to a wide range of professions and industries, including IT professionals, software development companies, financial services companies, healthcare organizations, and manufacturing companies.

Key Features

IT support and maintenance: According to the vendor, Spyrosoft Managed Services provides comprehensive IT support for live systems, including IT service desk support, 1st line support, and 2nd line support. It aims to ensure business continuity by securing the smooth operation of IT systems and offers flexibility in customizing software and innovation in developing features to upgrade products.

Hosting and infrastructure: The product manages and maintains networks, servers, and technology tools, according to the vendor. It provides regular system backups to ensure data security and also takes care of installing and updating software and hardware solutions.

DevOps services: Spyrosoft Managed Services implements a DevOps approach to manage IT systems, integrating development, deployment, maintenance, and support in a single process, according to the vendor. This approach aims to enable cost reduction, automation, and continuous optimization, facilitating agile IT system administration.

Cloud services: The vendor states that the product maintains and optimizes cloud infrastructure hosted on major cloud providers such as AWS, Azure, and Google. It offers service in three models: IaaS, PaaS, or SaaS, and designs highly scalable and available solutions.

Backup and Disaster Recovery: According to the vendor, Spyrosoft Managed Services ensures the security of data through backup policies and disaster recovery plans. It provides customizable solutions for data backup and recovery, even if the data is not stored in the cloud.

Audits and IT Systems takeover: The solution supports the analysis of current IT systems to optimize infrastructure, improve security, and suggest necessary improvements, according to the vendor. It conducts solution and processes audits followed by system documentation and maintenance takeover.

Design: The vendor states that Spyrosoft Managed Services gathers requirements to design a service that brings the most value to the client. It defines service levels, scope, and processes to ensure business continuity, incorporating ITIL best practices and modern agile approaches.

Build: The product provisions environments and transitions applications and infrastructure to the cloud, according to the vendor. It monitors IT systems using different tools and ensures high availability, disaster recovery, and integrated CI/CD tools.

Operate: According to the vendor, Spyrosoft Managed Services manages IT systems on a daily basis, integrating product development, deployment, maintenance, and support in a single process. It aims to provide efficiency, flexibility, and transparency in service provision.

Optimize: The vendor states that this solution maximizes value through an iterative approach based on feedback, optimization, and automation. It aims to implement automated processes, predictive monitoring, and simplified workflows to enhance the overall performance of IT systems.