Name: Suggestar
Price: 500 USD
Author: Suggestar

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

Flowchart

Text Editors

Version Control

Development

Student Management

Education

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

IP PBX

Meeting Management

Online Notary

Enterprise

Accounting

Blockchain Payments

Cryptocurrency Wallets

Travel Management

Finance and Accounting

ACA Compliance

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Change Management

Cloud Storage

Converged Network Adapters (CNAs)

Data Deduplication

Data Science

Email Verification

Firewall Security Management

Fraud Detection

Identity Verification

Integration Platform as a Service (iPaaS)

Mainframe Monitoring

Migration

Network Performance Monitoring

Network Traffic Analysis (NTA)

Output Management

Robotic Process Automation (RPA)

SaaS Management

System Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Channel Management

Content Management

Data Cleansing

Digital Experience Intelligence

Email Marketing

Headless CMS

Marketing Automation

Screen and Video Capture

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Job Site Management

Project Management

Waste Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Field Sales Software

Headless eCommerce

Sales

Operational Technology (OT) Security

Security

Aviation

Camp Management

Computer-Aided Manufacturing (CAM)

Construction Workforce Management

Last Mile Delivery

Nonprofit CRM

eDiscovery

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Priority Matrix

Appfluence

eMeetingsOnline

ReportsNow

Crowdtap

FastPIPE

FastEST, Inc.

AspenOne Supply Chain Management

Aspen Technology

Azurepath

Azurepath, LLC.

Document Locator

ColumbiaSoft

Screenful

Screenful Oy

Aras PLM

Aras Corporation

Suggestar is a mobile feedback platform designed to simplify the process of collecting customer feedback for businesses. According to the vendor, it caters to businesses of all sizes, including small, medium, and large enterprises. Professionals and industries such as restaurants, retail stores, franchises, hospitality, and service-based businesses can benefit from the convenience and insights offered by Suggestar.

## Key Features

**Quick and simple feedback experience**: According to the vendor, Suggestar offers a feedback experience designed specifically for smartphones, aiming to eliminate barriers to entry and encourage customers to provide their input without any hassle.

**Robust and clear reporting dashboard**: Suggestar provides a reporting dashboard that, as claimed by the vendor, allows businesses to dive into their feedback data in real-time. The comprehensive reports are said to enable businesses to analyze the data that truly matters, filter and export data to their preferred format, and track the performance of each location.

**Survey design**: According to the vendor, Suggestar allows businesses to create customized surveys by adding their own questions. Various question types are available, and users can choose the order of the questions or randomize them on the fly. The goal, as stated by the vendor, is to create a quick, simple, and easy-to-use survey experience that encourages a high number of responses.

**Suggestar question**: According to the vendor, the most important question businesses can ask their customers is whether they would suggest their business to others. Suggestar includes this key question in their surveys, allowing customers to answer "No, Maybe, or Sure." The platform calculates a "Suggestar score" based on the responses, providing businesses with what the vendor claims to be clear insights.

**Share survey**: Suggestar enables businesses to quickly collect responses by promoting their survey link at their physical locations or online. QR codes and printable posters are available to facilitate the sharing of the survey link. Unique survey links can be generated for businesses with multiple locations, allowing for performance comparison, according to the vendor.

**Multiple locations**: According to the vendor, Suggestar is designed to accommodate businesses with multiple locations. It allows for the analysis of results for each individual location and real-time comparison of their performance. Multiple users can be set up with different permissions to access all or part of the data, allowing for customized access and rules.

**Keyword analysis**: According to the vendor, Suggestar offers keyword analysis to extract main topics from suggestions and present them in an easy-to-understand display. This feature, as claimed by the vendor, helps businesses identify recurring themes and areas for improvement.

**Live dashboard display**: Suggestar's live dashboard, as stated by the vendor, shows suggestions and updates the Suggestar score in real-time. This, according to the vendor, creates a more connected experience for staff and customers, allowing businesses to address feedback promptly.

**Guest recovery tools**: According to the vendor, Suggestar provides guest recovery tools to help businesses manage the process of addressing customer feedback and closing the feedback loop effectively. This feature, as claimed by the vendor, ensures that businesses can turn negative experiences into positive ones.

**Multilingual surveys**: According to the vendor, Suggestar supports multiple languages, allowing guests to comfortably voice their opinions in their preferred language. This feature, as claimed by the vendor, enhances inclusivity and ensures that language barriers do not hinder feedback collection.

Basic

Free

Startup

Premium

Retently

Corporate

Dedicated

eSurveysPro.com

Suggestar

An online survey is a questionnaire that the target audience can complete over the Internet. Online surveys are usually created as Web forms with a database to store the answers and statistical software to provide analytics.

Survey Format & Appearance

Features related to the type, look & feel of surveys.

Online surveys

Paper surveys

Supports the creation of paper surveys. This might be a “print” option, and should include some mechanism for entering the data into the survey system for reporting purposes.

Phone surveys

Supports the creation and/or deployment of phone surveys, including a mechanism for entering the data into the survey system for reporting purposes.

Survey templates

Includes a selection of pre-made survey templates for different types of surveys.

Survey library

Includes an organization tool, such as a library, that allows the user to save, store and re-use or update past surveys.

Themes

Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.

Custom logo/branding

Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.

Single page survey

Survey appears on a single continuous page, rather than requiring respondents to click through to multiple pages.

Progression bar

Survey displays a progression bar so that respondents know where they are in the survey (how much completed vs. how much left).

Responsive design

Survey is optimized for a variety of screens and devices, including mobile.

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

Multimedia content

Users can include audio, images and videos within surveys.

Drag-and-drop editor

Users can easily rearrange survey elements, such as question blocks, by dragging them into new positions.

Changes to live survey

Users can make changes to live surveys after they are published.

Question bank

Includes a set of pre-made sample questions or question templates.

Question design help

Includes educational material about question design for research, such as tips, recommendations, and information about best practices.

Multiple question types

Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.

Matrix questions

Supports matrix or grid questions, such as “How often did you: eat breakfast? …exercise?...get 8 hrs of sleep?” where each subquestion has the same set of possible answers (e.g. Always / Often / Sometimes / Never).

Translation/multi-lingual

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

Survey logic flexibility

Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.

Response requirement/validation

Users can require that a respondent answer before moving on or submitting, and can specify the type of response (e.g. a phone number) that will be accepted.

Skip logic

Users can include rules that cause certain questions to be skipped based on a respondent’s demographic information, answer to a previous question, or response time, for example.

Conditional questions

Users can create rules for questions that are only asked to certain respondents, or only asked if particular behavioral or demographic criteria are met.

Question branching

Users can create branching question pathways, where a respondent’s answer at a given stage determines the next set of questions they will be asked.

Piping logic

Answers provided by respondents earlier in the survey can be piped into survey questions later on. For example, if Q1 asks for the respondent’s name, Q2 can ask “What did you have for breakfast, [Name]?”

Randomization

Question order and/or question set can be randomized across the respondent pool.

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

Response tracking

Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.

Data export

Data collected within the tool can be exported to another program for additional reporting/analysis.

Real-time results

Users can view results on dashboards in real-time as they come in, rather than needing to wait to run a report or take counts after the survey is closed.

Standard reports

Includes canned reports that allow users to generate and share accurate survey results.

Custom reports

Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.

Visualizations

Includes reporting or dashboard tools for visualizing survey data.

Analytics

Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.

Survey Integrations

Features that allow users to integrate a survey tool with another system or tool.

CRM Integration

Survey respondent pools or segmentations can be drawn from contacts already in the company’s CRM and/or respondents’ contact information can be pulled into the CRM.

Social media integration

Supports social sharing, posting, registration via social profile credentials, and/or embedded social content.

E-commerce integration

Integrates with e-commerce or billing/payment tools.

Testimonials widget

Allows users to excerpt and embed text or data from surveys on their website.

Survey Automation

Features related to automating/triggering survey processes such as publishing and reporting.

Notifications and alerts

Respondent behavior (including survey completion, particular responses, or opt-outs) triggers notifications.

Calendar/scheduling

Allows users to schedule start and/or end dates for surveys.

Suggestar

Overview

What is Suggestar?