Name: Support Board
Author: Schiocco

Help Desk

Web and Video Conferencing

Customer Support

Bug  Tracking

WebOps

Development

Business Intelligence (BI)

Collaboration

Visual Collaboration

VoIP

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

On-Demand Payment

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

API Management

App Development

Browser

Cloud Storage

Component Content Management

Data Observability

Enterprise Architecture Management

Fraud Detection

Hosted Virtual Desktop

Hyper-Converged Infrastructure

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Interoperability

MLOps

Network Access Control (NAC)

Network Performance Monitoring

Remote Support

Requirements Management

Security Awareness Training

Session Border Controllers

Voice Recognition

Web Application Firewalls

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Content Marketing

Digital Signage

Direct Mail Automation

Email Management

Email Marketing

Event Registration

Marketing Automation

Marketing Resource Management

Online Reputation Management

Search Marketing Intelligence

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Business Caller ID

Professional Services Automation

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Intelligence

Sales

Data Loss Prevention

Insider Risk Management

Security

Commercial Drone

Construction Accounting

HIPAA Compliance

Multiple Listing Service (MLS)

Smart Cities

Utilities

Vertical-Specific

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Support Board is a chat and support software solution that aims to automate customer communication and enhance customer service and marketing. According to the vendor, it offers a variety of features including chatbots, live chat functionality, and marketing tools. It caters to businesses of all sizes, ranging from small startups to large enterprises, and is utilized by various industries such as e-commerce, SaaS, online services, digital marketing agencies, and customer support teams.

## Key Features

**Smart Chat for Support and Marketing**: Support Board utilizes AI-driven chat technology to automate customer communication and improve support and marketing efforts. It adopts a conversational marketing approach to engage customers and potentially boost revenue.

**Driven by Artificial Intelligence**: Support Board leverages artificial intelligence to power its chatbots and deliver intelligent responses to customer queries. The vendor claims that these chatbots can be easily created and deployed without any coding knowledge.

**Automation Meets Conversation**: Support Board combines automation and conversation to streamline customer service and marketing workflows. It assists businesses in generating leads, enhancing sales processes, and potentially increasing revenue through innovative marketing tools.

**Deliver Better Customer Service**: Support Board provides tools to deliver exceptional customer support and a seamless live chat experience. It allows businesses to handle customer inquiries in real-time, providing instant assistance and swift issue resolution.

Users of Support Board have reported excellent experiences with the customer support provided by the software. They have found the support team to be prompt and helpful, addressing their inquiries in a timely manner. This has been particularly appreciated by users who rely on efficient and effective customer support to resolve any issues they may encounter.

Another key use case of Support Board is its wide range of features. Customers have expressed their satisfaction with the comprehensive set of capabilities offered by the software, and have stated that they have not found any other software at this price point that offers such a diverse range of features. Users appreciate the modern live chat system provided by Support Board, which not only meets their requirements but also seamlessly integrates with other platforms. This has proven to be valuable for businesses and website owners who are looking for a versatile solution that can streamline their customer support operations.

Additionally, many customers have mentioned their intention to purchase additional copies of Support Board for their other websites, highlighting its scalability and adaptability across multiple domains. Furthermore, these satisfied customers have become advocates for Support Board, recommending it to others based on their positive experiences.

While users enjoy the current integrations and features offered by Support Board, some have expressed a desire for further enhancements and additional features. Their suggestions include the development of desktop software and direct Joomla plugins. This feedback reflects users' eagerness to see continuous improvements in the product's functionality.

Overall, users have praised Support Board for its fast customer support, appreciating the quick response times and assistance received. These positive experiences contribute to the overall satisfaction of users and reinforce Support Board's reputation as a reliable customer support software solution.

A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers.

Growth

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Support Board

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Schiocco

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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What is Support Board?