Name: Topikon
Price: 39 USD
Author: Topikon

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Accessibility Testing

Development

Classroom Management

Virtual Classroom

Education

Business Intelligence (BI)

Collaboration

Data Extraction

Emissions Management

Integrated Workplace Management (IWMS)

Intellectual Property (IP) Management

Risk Management

Enterprise

Accounting

Digital Banking

Nonprofit Accounting

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Authorization

Cloud Storage

Configuration Management

Data Collaboration

Fraud Detection

Game Engine

IP Address Management (IPAM)

Integration Platform as a Service (iPaaS)

IoT Security

LAN Switches

License Management

Network Performance Monitoring

Network Security

Open-Source Database

Operating Systems

SOA Governance

Service Desk Outsourcing

Single Sign-On

Vendor Risk Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Audience Intelligence

Content Experience

Content Management

Customer Journey Mapping

Email Marketing

Influencer Marketing

Market Research

Marketing Automation

Social Media Management

Survey & Forms Building

Text to Speech

Video

Video Marketing

Web Analytics

Marketing

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Performance Management

Social Commerce

Sales

Virtualization Security

Security

Agriculture

Banking

Donor Management

Equipment Rental

Rental Property Management

Vertical-Specific

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Topikon is a feedback management platform offered by Topikon UG (haftungsbeschränkt). According to the vendor, it is designed to capture and analyze real-time customer feedback, allowing businesses to create personalized digital experiences tailored to customer needs. The product is intended for use by professionals and industries in e-commerce, marketing, customer experience, web development, and online services.

## Key Features

**Login**: Users can log in to their Topikon account to access the platform's features and functionalities.

**Capture Real-time Feedback**: According to the vendor, Topikon enables the capture of real-time feedback from various touchpoints such as the ordering process, email campaigns, websites, and services.

**Customized Surveys**: Users can create personalized surveys for all touchpoints, allowing for specific feedback collection tailored to their needs.

**Measure Customer Satisfaction**: The vendor claims that Topikon helps businesses measure customer satisfaction by actively listening to their customers and analyzing feedback.

**Optimize User Experience**: By leveraging feedback and identifying trends and issues early on, the vendor states that Topikon enables businesses to optimize the user experience and prevent customer churn.

**Strengthen Customer Loyalty**: According to the vendor, Topikon aids in strengthening customer loyalty by creating digital experiences that align with customer needs.

**Gain Valuable Insights**: Topikon analyzes feedback from different customer segments to identify key drivers of customer satisfaction, providing valuable insights into customer preferences.

**Data Export**: Users can export data directly from their Topikon dashboard for further analysis or integration with other systems.

**Whitelabel Surveys**: According to the vendor, Topikon allows users to create surveys in their own company style, maintaining brand consistency.

**Integration and Automation**: Topikon can be easily integrated with content management systems (CMS) or other systems using webhooks, and its automation manager enables users to automate feedback processes.

Basic

Zoho Surveys is a survey and form building platform with an intuitive interface able to build branched, logic-based surveys with collaborative capabilities.

Plus

PLUS

ENTERPRISE

Zoho Survey

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Self-Serve SMM and Customer Service Solution

Sprinklr Social

Topikon

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Topikon

Overview

What is Topikon?