Tract Systems

Tract Systems is a field service management solution designed to streamline internal communication and optimize business processes. According to the vendor, this software is tailored for small to medium-sized businesses in various professions and industries, including field service technicians, dispatchers, service managers, HVAC companies, and plumbing companies. With its user-friendly interface and range of features, Tract Systems aims to empower businesses to efficiently manage dispatch, fleet, work orders, invoicing, inventory, warranty, and more, ultimately enhancing productivity and customer satisfaction.

Key Features

Dispatch: According to the vendor, Tract Systems offers a simple and intuitive drag and drop interface for work order assignment. Field workers can be notified in real-time with all the necessary details for their next job.

Fleet Management: The vendor claims that Tract Systems provides real-time vehicle tracking, historical playback, and monitoring of vehicle fault codes, driver behavior alerts, and fuel usage, offering valuable insights into fleet management.

Work Order Management: Tract Systems allows users to create, maintain, and audit work orders effortlessly, as stated by the vendor. Users can keep track of job duration, personnel involved, and the parts or equipment utilized.

Invoicing and Quoting: According to the vendor, Tract Systems enables users to generate and send electronic invoices seamlessly using the web and mobile app. The mobile app also allows for on-the-spot payment processing.

Inventory Management: The vendor states that Tract Systems helps ensure accurate inventory tracking and minimizes losses by keeping a comprehensive record of all components.

Warranty Management: Tract Systems aims to optimize revenue by efficiently managing the warranty process with clients and manufacturers, according to the vendor. This includes timely resolution and customer satisfaction.

Mobile: According to the vendor, Tract Systems provides field workers with real-time access to work order details and customer information, enabling them to provide prompt and efficient service.

Point of Sale (POS): Tract Systems allows for swift and secure payment processing both in-store and in the field, as claimed by the vendor, enhancing the convenience and efficiency of business transactions.

Performance Dashboard: The vendor claims that Tract Systems offers real-time updates on key performance indicators, providing users with valuable insights for informed decision-making and proactive management.